The Blackwell Handbook of Mediation: Bridging Theory, Research, and Practice (Blackwell Handbooks in Management)

This handbook invites readers who are interested in mediation, negotiation and conflict resolution to share the perspectives of experts in the field. Contributors include scholars, mediators, trainers and negotiators, all of whom are passionate about their work. Emphasises both internal and external factors as important sources of influence when negotiating conflicts. Explores the cultural and institutional frameworks that have shaped intervention processes. Considers what techniques might work when, how and why. Demonstrates the sophistication of contemporary studies of mediation, negotiation and conflict resolution. Introduction / Margaret S. Herrman Mediation from beginning to end: a testable model / Margaret S. Herrman, Nancy Hollett, and Jerry Gale Examining mediation in context: toward understanding variation in mediation programs / Craig McEwen Policy, practice, and politics: bargaining in the shadow of Whitehall / Janet Walker and Sherrill Hayes The role of antecedent and procedural characteristics in mediation: a review of the research / Roselle L. Wissler Applying the comprehensive model to workplace mediation research / Brian Polkinghorn and E. Patrick McDermott Restorative justice mediated dialog / Mark S. Umbreit and Robert B. Coates Mediation as framing and framing within mediation / Barbara Gray Does the model overarch the narrative stream? / John M. Winslade and Gerald D. Monk A facework frame for mediation / Stephen Littlejohn and Kathy Domenici Mediation and the fourfold model of justice / Donald E. Conlon The dynamics of power in child custody mediation / Donald T. Saposnek Emotion in mediation: implications, applications, opportunities, and challenges / Tricia S. Jones Preempting disaster: pre-mediation strategies to deal with strong emotions / Daniel L. Shapiro The meaning of "social" in interpersonal conflict and its resolution / Sandra Schruijer and Leopold S. Vansina Manager as mediator: developing a conflict-positive organization / Dean Tjosvold and Fang Su Mediation and difficult conflicts / Morton Deutsch Enhancing mediator artistry: multiple frames, spirit, and reflection in action / Neil H. Katz Of time and the river: notes on the Herrman, Hollett, and Gale model of mediation / Kevin Avruch Mediation at the millennium / Dean G. Pruitt A trainer responds to the model / Zena D. Zumeta Conclusion / Margaret S. Herrman. This is an ideal text for graduate students of conflict resolution, problem solving or negotiation in departments of liberal arts, law and business schools as well as trainers and practitioners in the field People who are passionate about their work are lucky beyond words, and many mediators and scholars of various forms of negotiation, including mediation, are passionate about this work.