The big book of customer service training games : quick, fun activities for all customer facing employees

Supervisors and trainers: turn your customer service reps into your company's biggest asset! Because they're out there dealing with the public, frontline workers such as customer service representatives, salespeople, and technicians have the capacity to make a company look very bad...or very good. With the help of this creative collection of training games, you can be sure that your employees can be counted on to give your company a good reputation — employees who...know how to create a rapport with the customer or client; recognize and respond for the needs of every customer; go beyond the expected; bring enthusiasm and a love of what they do to the job. These easy-to-use games take just 15-30 minutes and include reproducible handouts and worksheets. You can use them either to enliven traditional customer service training programs or to add a training component to a regular staff meeting. Customer service training games will help your frontline service workers keep a positive attitude at all times; speak and communicate clearly, both on the telephone and face-to-face; deal with difficult customers, and much more. 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These activities will allow customer service representatives, sales people and technicians to give the best first impression of your business; create rapport with the client or customer; recognize and respond to the needs of every customer; go beyond the expected; and bring enthusiasm to the job. These easy-to-use games take just 15-30 minutes and include handouts and worksheets. You can use them either to enliven traditional customer service training or to add a training component to a regular staff meeting. Your staff will be better able to speak and communicate clearly, deal with difficult customers and keep a positive attitude whatever the situation.--COVER Part of the best selling "Big Book Series", this title contains ready to use handouts for training sessions. It is intended for managers and trainers.