The ASQ Certified Quality Process Analyst Handbook

This handbook is designed as a reference for ASQ’s Certified Quality Process Analyst (CQPA) Body of Knowledge (BoK), providing the essential information needed to prepare for the CQPA examination. The handbook and certification are aimed at quality professionals who, in support of and under the direction of quality engineers or supervisors, analyze and solve quality problems and are involved in quality improvement projects. It’s ideal for recent graduates and experienced professionals who want to expand their knowledge of quality tools and processes. There are five main sections in the CQPA Body of Knowledge, further subdivided into related subsections. These sections are: • Quality Concepts and Team Dynamics • Quality Tools and Process Improvement Techniques Data Analysis • Customer-Supplier Relations • Corrective and Preventive Action (CAPA) The relevant portion of the CQPA Body of Knowledge is excerpted at the beginning of each Body of Knowledge section in the text as a guide for the reader. This updated edition has been revised and expanded to match the 2020 BoK with enhancements to: • the definition of quality and why it’s important to various stakeholder groups • the benefits of quality to the organization • tools for assessing training effectiveness • discussion of the Six Sigma DMAIC methodology and process maps with a focus on process architecture • examples of lean and value analysis, discussion of Theory of Constraints • risk management, business process management and lifecycle phases • the importance of data collection and analysis, data integrity, validity, and reliability • examples of gage R&R and attribute agreement analysis Cover Title page CIP data Table of Contents List of Figures and Tables Acknowledgments Introduction Part I. Quality Concepts and Team Dynamics Chapter 1. Professional Conduct and Ethics Code of Ethics Chapter 2. Quality Concepts Quality Quality Planning Quality Standards, Requirements, and Specifications Quality Documentation Cost of Quality (COQ) Chapter 3. Quality Audits Audit Types Audit Components Audit Roles and Responsibilities Chapter 4. Team Dynamics Types of Teams Team Development Team Stages Team Roles and Responsibilities Team Conflict Chapter 5. Training and Evaluation Link Training to Organizational Goals Needs Assessment Adapt Information to Meet Adult Learning Styles Select the Training Delivery Method Evaluate Training Effectiveness Link to Organizational and Individual Performance Measures Tools for Assessing Training Effectiveness Part II. Quality Tools and Process Improvement Techniques Chapter 6. Process Improvement Concepts and Approaches Plan–Do–Check–Act (PDCA) Kaizen Incremental and Breakthrough Improvement Chapter 7. Basic Quality Tools Cause-and-Effect Diagram Flowcharts (Process Maps) Check Sheets Pareto Charts Scatter Diagram Histograms Chapter 8. Process Improvement Techniques Lean Six Sigma Benchmarking Risk Management Business Process Management (BPM) Chapter 9. Management and Planning Tools Quality Management Tools Project Management Tools Part III. Data Analysis Chapter 10. Basic Concepts Basic Statistics Basic Distributions Probability Concepts Reliability Concepts Chapter 11. Data Types, Collection, and Integrity Measurement Scales Data Types Data Collection and Analysis Data Integrity Data Plotting Chapter 12. Sampling Sampling Methods Acceptance Sampling ANSI/ASQ Z1.4 ANSI/ASQ Z1.9 Chapter 13. Measurement System Analysis (MSA) Measurement Concepts in Measurements Chapter 14. Statistical Process Control (SPC) Fundamental Concepts Rational Subgroups Control Charts for Attributes Data Control Charts for Variables Data Common and Special Cause Variation Process Capability Measures Chapter 15. Advanced Statistical Analysis Regression and Correlation Models Hypothesis Testing Null Hypothesis Design of Experiments (DOE) Taguchi Concepts and Methods Analysis of Variance (ANOVA) Part IV. Customer–Supplier Relations Chapter 16. Internal and External Customers and Suppliers Internal Customers Improving Internal Processes and Services Effect of Treatment of Internal Customers on That of External Customers Methods to Energize Internal Customers External Customers External Customers’ Influence on Products and Services Chapter 17. Customer Satisfaction Methods Surveys Focus Groups Complaint Forms Warranty and Guarantee Analysis Quality Function Deployment Chapter 18. Product and Process Approval Systems Verification Validation and Qualification Methods Chapter 19. Supplier Management Supplier Selection Supplier Performance Key Measures of Supplier Performance Supplier Assessment Metrics Chapter 20. Material Identification, Status, and Traceability Importance of Materials Identification Key Requirements for Tracking Materials Methods for Segregating Nonconforming Materials A Sample Procedure for Tracking Materials Part V. Corrective and Preventive Action (CAPA) Chapter 21. Corrective Action Problem Identification and Assessment Contain the Negative Effects Resulting from the Defect Identify Root Causes Corrective Action Verify and Confirm Effectiveness Chapter 22. Preventive Action Identify Potential Problems Identify Potential Causes Part VI. Appendices Appendix A. Body of Knowledge for the ASQ Certified Quality Process Analyst (CQPA)—2020 Levels of Cognition Based on Bloom’s Taxonomy—Revised (2001) Appendix B. Areas under Standard Normal Curve Appendix C. Control Limit Formulas Variables Charts Attributes Charts Appendix D. Factors for Control Charts Endnotes Glossary Bibliography Index About the Editor This handbook is designed as a reference for ASQ's Certified Quality Process Analyst (CQPA) Body of Knowledge (BoK), providing the essential information needed to prepare for the CQPA examination. The handbook is aimed at quality professionals who, in support of and under the direction of quality engineers or supervisors, analyze and solve quality problems and are involved in quality improvement projects. It's ideal for recent graduates and experienced professionals who want to expand their knowledge of quality tools and processes. There are five main sections in the CQPA Body of Knowledge, further subdivided into related subsections. These sections are: Quality Concepts and Team Dynamics Quality Tools and Process Improvement Techniques Data Analysis Customer-Supplier Relations Corrective and Preventive Action (CAPA) This updated edition has been revised and expanded to match the 2020 BoK with enhancements to: tools for assessing training effectiveness best practices on the Six Sigma DMAIC methodology and process maps with a focus on process architecture examples of lean and value analysis, Theory of Constraints risk management, business process management and lifecycle phases the importance of data collection and analysis, data integrity, validity, and reliability examples of gage R&;R and attribute agreement analysis Sandra L. Furtererspan, BS, MS, MBA, PhD, is an associate professor at the University of Dayton in the Department of Engineering Management, Systems and Technology. She is an ASQ Certified Six Sigma Black Belt, Certified Manager of Quality/ Organizational Excellence, Certified Quality Engineer, an ASQ fellow, and a certified Six Sigma Master Black Belt. She is also a contributor to ASQ's certification handbooks (CMQ/OE and CQIA) and a prolific speaker. "This handbook is designed as a reference for ASQ's Certified Quality Process Analyst Body of Knowledge (BoK), providing the basic information needed to prepare for the CQPA examination. It has been revised and expanded to match the 2021 BoK. The book and certification are aimed at the paraprofessional who, in support of and under the direction of quality engineers or supervisors, analyzes and solves quality problems and is involved in quality improvement projects. This book is perfect for both recent graduates and those with work experience who want to expand their knowledge of quality tools and processes. The main sections in the CQPA Body of Knowledge are subdivided into related subsections. The relevant portion of the CQPA Body of Knowledge is excerpted at the beginning of each Body of Knowledge section in the text as a guide for the reader"-- Provided by publisher