The ASQ Certified Quality Improvement Associate Handbook

Quality Improvement: Basic Principles and Practices The ASQ Certified Quality Improvement Associate (CQIA) certification introduces the basics of quality to organizations and individuals who are new to quality. This book, and the Body of Knowledge (BoK) it supports, form a foundation for applying proven quality principles and practices that are used around the world. This handbook follows the CQIA BoK in both content and sequence. Let it serve as your guide in preparing for the ASQ CQIA examination, and refer to it frequently as you learn and implement these ideas and tools in your organization. ASQ's experts help you navigate: Quality terms, benefits, and philosophies Team organization, roles, responsibilities, and dynamics Continuous improvement concepts, processes, and tools Root cause analysis and risk management Supplier and customer relationships This edition features ample material that stretches beyond the content of the BoK, making it useful for any quality practitioner--not just those who plan to become certified. In this book, you ll find a thorough overview of quality tools and history--presented in an accessible manner and easily understood by non-engineers. Start on your quality path here. Grace L. Duffy is the author of 15 books and over 260 published papers and articles. She is an ASQ Certified Manager of Quality/Organizational Excellence, Quality Improvement Associate, and Quality Auditor. Grace is a certified Lean-Six Sigma Master Black Belt and Manager of Process Improvement. Dr. Sandra L. Furterer is an Associate Professor and Associate Chair at the University of Dayton in the Department of Engineering Management, Systems, and Technology. She is an ASQ Certified Manager of Quality/Organizational Excellence, an ASQ Certified Six Sigma Black Belt, an ASQ Certified Quality Engineer, an ASQ fellow, and a certified Six Sigma Master Black Belt. ## Quality Improvement: Basic Principles and Practices The ASQ Certified Quality Improvement Associate (CQIA) certification introduces the basics of quality to organizations and individuals who are new to quality. This book, and the Body of Knowledge (BoK) it supports, form a foundation for applying proven quality principles and practices that are used around the world. This handbook follows the CQIA BoK in both content and sequence. Let it serve as your guide in preparing for the ASQ CQIA examination, and refer to it frequently as you learn and implement these ideas and tools in your organization. ASQ's experts help you navigate: * Quality terms, benefits, and philosophies * Team organization, roles, responsibilities, and dynamics * Continuous improvement concepts, processes, and tools * Root cause analysis and risk management * Supplier and customer relationships Grace L. Duffy is the author of 15 books and over 260 published papers and articles. She is an ASQ Certified Manager of Quality/Organizational Excellence, Quality Improvement Associate, and Quality Auditor. Grace is a certified Lean-Six Sigma Master Black Belt and Manager of Process Improvement. Title Page Tableof Contents Preface Notes to the Reader About the Certified Quality Improvement Associate Exam Acknowledgments A Message from the ASQ QMD Chair Part I Quality Basics Chapter 1 Terms, Concepts, and Principles Chapter 2 Benefits of Quality Chapter 3 Foundations of Quality Part II Team Basics Chapter 4 Team Organization Chapter 5 Team Roles and Responsibilities Chapter 6 Team Formation and Group Dynamics Part III Improvement Chapter 7 Process Improvement Chapter 8 Improvement Techniques Chapter 9 Improvement Tools Chapter 10 Root Cause Analysis Chapter 11 Risk Management Part IV Supplier Relationship Chapter 12 Supplier Selection Chapter 13 Supplier Relationship Chapter 14 Supplier Performance Part V Customer Relationship Chapter 15 Customer Identification Chapter 16 Voice of the Customer (VOC) Appendix A Appendix B Appendix C Appendix D Index About the Editors The ASQ Certified Quality Improvement Associate (CQIA) certification introduces the basics of quality to organizations and individuals who are new to quality. This book, and the Body of Knowledge (BoK) it supports, form a foundation for applying proven quality principles and practices that are used around the world. This handbook follows the CQIA span in both content and sequence. Let it serve as your guide in preparing for the ASQ CQIA examination, and refer to it frequently as you learn and implement these ideas and tools in your organization.