The ASQ certified manager of quality/organizational excellence handbook

This handbook is a comprehensive reference designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with today's technological and societal concerns. The fifth edition of the ASQ Certified Manager of Quality/Organizational Excellence Handbook (CMQ/OE) has undergone some significant content changes in order to provide more clarity regarding the items in the body of knowledge (BoK). Examples have been updated to reflect more current perspectives, and new topics introduced in the most recent BoK are included as well. This handbook addresses: Historical perspectives relating to the continued improvement of specific aspects of quality management Key principles, concepts, and terminology Benefits associated with the application of key concepts and quality management principles Best practices describing recognized approaches for good quality management Barriers to success, common problems you may encounter, and reasons why some quality initiatives fail Guidance for preparation to take the CMQ/OE examination A well-organized reference, this handbook will certainly help individuals prepare for the ASQ CMQ/OE exam. It also serves as a practical, day-to-day guide for any professional facing various quality management challenges. About the Editors Sandra L. Furterer is an Associate Professor and Department Chair at the University of Dayton in the Department of Engineering Management, Systems, and Technology. She is an ASQ Certified Manager of Quality/Organizational Excellence, an ASQ Certified Six Sigma Black Belt, an ASQ Certified Quality Engineer, an ASQ fellow, and a certified Six Sigma Master Black Belt. Douglas C. Wood is President of DC Wood Consulting, LLC and instructor for ASQ. He is an ASQ Certified Manager of Quality/Organizational Excellence, an ASQ Certified Six Sigma Black Belt, an ASQ Certified Quality Engineer, and an ASQ Certified Quality Auditor.|This handbook is a comprehensive reference designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with today's technological and societal concerns. The fifth edition of the ASQ Certified Manager of Quality/Organizational Excellence Handbook (CMQ/OE) has undergone some significant content changes in order to provide more clarity regarding the items in the body of knowledge (BoK). Examples have been updated to reflect more current perspectives, and new topics introduced in the most recent BoK are included as well. This handbook addresses: Historical perspectives relating to the continued improvement of specific aspects of quality management Key principles, concepts, and terminology Benefits associated with the application of key concepts and quality management principles Best practices describing recognized approaches for good quality management Barriers to success, common problems you may encounter, and reasons why some quality initiatives fail Guidance for preparation to take the CMQ/OE examination A well-organized reference, this handbook will certainly help individuals prepare for the ASQ CMQ/OE exam. It also serves as a practical, day-to-day guide for any professional facing various quality management challenges. About the Editors Sandra L. Furterer is an Associate Professor and Department Chair at the University of Dayton in the Department of Engineering Management, Systems, and Technology. She is an ASQ Certified Manager of Quality/Organizational Excellence, an ASQ Certified Six Sigma Black Belt, an ASQ Certified Quality Engineer, an ASQ fellow, and a certified Six Sigma Master Black Belt. Douglas C.... "This handbook is a comprehensive reference source designed to help professionals address organizational issues from the application of the basic principles of management to the development of strategies needed to deal with the technological and societal concerns of the new millennium. The content of this fourth edition has been revised to reflect a more current global perspective and to align with the 2014 Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge (BoK). In order to provide a broad perspective of quality management, this book has specifically been written to address: Historical perspectives relating to the evolution of particular aspects of quality management, including recognized experts and their contributions Key principles, concepts, and terminology relevant in providing quality leadership, and communicating quality needs and results Benefits associated with the application of key concepts and quality management principles Best practices describing recognized approaches for good quality management Barriers to success, including common problems that the quality manager might experience when designing and implementing quality management, and insights as to why some quality initiatives fail Guidance for preparation to take the CMQ/OE examination. Organized to follow the BoK exactly, throughout each section of this handbook the categorical BoK requirements associated with good quality management practices for that section are shown in a box preceding the pertinent text. These BoK requirements represent the range of content and the cognitive level to which multiple-choice questions can be presented. Although this handbook thoroughly prepares individuals for the ASQ CMQ/OE exam, the real value resides in post-exam usage as a day-to-day reference source for assessing quality applications and methodologies in daily processes. The content is written from the perspective of practitioners, and its relevance extends beyond traditional product quality applications"-- Provided by publisher Contents List of Figures and Tables Preface to the Fifth Edition Acknowledgments Introduction Part I. Leadership Chapter 1: A. Organizational Structures Chapter 2: B. Leadership Challenges Chapter 3: C. Teams and Team Processes Chapter 4: D. ASQ Code of Ethics Part II. Strategic Plan Development and Deployment Chapter 5: A. Strategic Planning Models Chapter 6: B. Business Environment Analysis Chapter 7: C. Strategic Plan Deployment Part III. Management Elements and Methods Chapter 8: A. Management Skills and Abilities Chapter 9: B. Communication Skills and Abilities Chapter 10: C. Project Management Chapter 11: D. Quality System Chapter 12: E. Quality Models and Theories Part IV. Quality Management Tools Chapter 13: A. Problem-Solving Tools Chapter 14: B. Process Management Chapter 15: C. Measurement: Assessment and Metrics Part V. Customer-Focused Organizations Chapter 16. A. Customer Identification and Segmentation Chapter 17: B. Customer Relationship Management Part VI. Supply Chain Management Chapter 18: Supply Chain Management Part VII. Training and Development Chapter 19: Training and Development Chapter 20: The Certified Manager of Quality/Organizational Excellence Body of Knowledge Appendix A References Appendix B Glossary and Acronyms Index