The Art of Responsible Communication: Leading with Values Every Day (Giving Voice to Values on Business Ethics and Corporate Social Responsiblity Collection)

In an increasingly competitive and fast-¬paced economy, communication cannot be a function delegated to the public relations department. It's every leader's responsibility to communicate openly, honestly and responsively. Very few people in business have an appreciation for, and understanding of, their essential role in communication, both in terms of employee engagement and meaningful public dialogue. Every leader controls some information, data and feedback. How should they manage that power in this digital age when anything can leak in a heartbeat? That is the question at the heart of this book. This book will serve executives and emerging business leaders across multiple industries and representing a full spectrum of functional disciplines. It will be a solid resource, as well, for those enrolled in MBA and executive development programs. Upper-¬level undergraduate students would also benefit. Business leaders control information, data, and feedback. How should that power be managed in this digital age and fast-paced, globalized economy? That important question is at the heart of The ART of Responsible Communication. This book serves as a how-to guide for executives and emerging business leaders across multiple industries and a full spectrum of functional disciplines. The ART of Responsible Communication examines multifaceted corporate communication as a responsibility shared by leaders across the enterprise. You simply cannot delegate all communication responsibility to the corporate communications department or a public relations agency. It is every leader's responsibility to model and champion effective communication, requiring an ongoing commitment to Accessibility, Responsiveness and Transparency, or, in other words, The ART of Responsible Communication. This book is a how-to communications guide for business executives and other leaders like you. The intent is to help you identify and understand some simple yet pivotal ways in which you can take greater responsibility for communication, and substantially improve the vitality and adaptability of your colleagues and your organization. You will learn to define and honor strong values and better streamline your thoughts and actions, in accordance with those values. Above all, you will learn how to consistently and efficiently communicate with all those who have a vested stake in your organization. You will become an expert at responsible communication, and, in turn, relationship-building Business Expert Press Cover 1 The ART of Responsible Communication: Leading with Values Every Day 4 Dedication 6 Contents 8 Introduction 10 PART 1: Embracing the ARTof Values-driven Leadership 18 CHAPTER 1: Accessibility 20 CHAPTER 2: Responsiveness 30 CHAPTER 3: Transparency 42 PART 2: Communicating Responsiblywith Key Stakeholders 52 CHAPTER 4: Managers and Supervisors 54 CHAPTER 5: Employees and Contractors 62 CHAPTER 6: Investors and Regulators 74 CHAPTER 7: Reporters and Editors 80 CHAPTER 8: Customers and Prospects 88 PART 3: Leading with Values Daily—The ART Action Plan 98 Acknowledgments 106 Bibliography 108 About the Author 116 Index 118 Ad page 120 Cover 122