The Art of IT Management : Practical Tools, Techniques and People Skills

Annotation Being an IT manager for the first time can be daunting. With a focus on practical advice, this book will provide you with hints, tips and examples from the world of IT management, showing you that management is about people rather than process; it is an art rather than a science. All the stories you will read in this book are true; all the advice has been personally tried and tested; all the tools and techniques have been applied by other aspiring leaders with positive results Cover Copyright CONTENTS LIST OF FIGURES AND TABLES ABOUT THE AUTHOR FOREWORD ACKNOWLEDGEMENTS PREFACE PART 1 ESSENTIAL MANAGEMENT SKILLS 1 WHAT MAKES A GOOD MANAGER? WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS REFERENCE 2 HOW TO DELEGATE EFFECTIVELY WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 3 GIVING AND RECEIVING FEEDBACK WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 4 DEALING WITH POOR PERFORMANCE WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 5 DEVELOPING TEAMS WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS REFERENCE 6 CHANGE LEADERSHIP WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS REFERENCES 7 THINKING STRATEGICALLY WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS PART 2 SKILLS THAT YOU HAVE ALWAYS NEEDED BUT ARE NOW MORE CRITICAL 8 EFFECTIVE COMMUNICATION WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 9 THE ART OF INFLUENCING WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS REFERENCE 10 REPORTS AND PRESENTATIONS WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 11 UNDERSTANDING YOUR CUSTOMERS WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 12 MANAGING AND NEGOTIATING WITH SUPPLIERS WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 13 MANAGING YOUR BOSS WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 14 RELATIONSHIP MANAGEMENT WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS PART 3 THINGS THAT YOU NEED TO UNDERSTAND, HAVE AN OPINION ON AND MAKE A CONTRIBUTION TO 15 SYSTEMS AND PROCESSES WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 16 THE EXPLODING IMPACT OF IT IN THE DIGITAL ERA WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS REFERENCE PART 4 THINGS THAT MAY BE KEEPING YOU AWAKE AT NIGHT 17 MANAGING PEOPLE WHO USED TO BE A PEER, OR WHO ARE OLDER OR MORE EXPERIENCED THAN YOU WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 18 LETTING GO OF THINGS THAT YOU SHOULD NO LONGER BE DOING YOURSELF WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 19 COPING WITH STRESS AND PRESSURE WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 20 ACHIEVING A SATISFYING WORK/LIFE BALANCE WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 21 MANAGING AND ENHANCING YOUR REPUTATION WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 22 HOW TO DEAL WITH ORGANISATIONAL POLITICS WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 23 MY BOSS IS A BULLY – HOW DO I COPE? WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS PART 5 TOOLS THAT WILL HELP 24 HOW TO MANAGE YOUR TIME TO MAXIMUM EFFECT WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS REFERENCE 25 DEVELOPING YOUR EMOTIONAL INTELLIGENCE WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 26 HOW TO ENGENDER TRUST AND LOYALTY FROM OTHERS WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS REFERENCE 27 HOW TO MANAGE YOUR PERSONAL DEVELOPMENT WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 28 COACHING SKILLS WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 29 THE IMPORTANCE OF MAINTAINING A SENSE OF HUMOUR WHY IS THIS IMPORTANT? DELVING A LITTLE DEEPER INTO THE SUBJECT HINTS AND TIPS 30 FINAL WORDS APPENDIX: YOUR FIRST 90 DAYS AS A NEW MANAGER PREPARATION MAKING A START PUTTING IT ALL TOGETHER THE FINALE ADDITIONAL HINTS AND TIPS TAKING STOCK – THE IT HEALTH CHECK IT HEALTH CHECK QUESTIONNAIRE SCORING KEY BENCHMARK FURTHER READING INDEX Back Cover "Many IT professionals who find themselves in a management position for the first time can find it daunting. With this book you will learn that management is about people rather than process or procedure, it is an art rather than a science. There is no one particular right way, your approach has to be geared to the individual and the task in hand. With a focus on practical advice, this book will provide you with theory, hints and tips, case studies and examples from the world of IT management. All the stories you will read in this book are true; all the advice has been personally tried and tested; all the tools and techniques have been applied by other aspiring leaders with positive results. 'As ever, Robina is able to underline that effective management is truly an art. Combining simple models and powerful examples, this book is a must read for new and more seasoned IT managers alike."-- Unedited summary from book Extensive advertising and review coverage in the leading business and IT media, and direct mail campaigns targeting IT professionals, libraries, and corporate customers.|Many IT professionals who find themselves in a management position for the first time can find it daunting. With this book you will learn that management is about people rather than process or procedure, it is an art rather than a science. There is no one particular right way, your approach has to be geared to the individual and the task in hand. With a focus on practical advice, this book will provide you with theory, hints and tips, case studies and examples from the world of IT management. All the stories you will read in this book are true; all the advice has been personally tried and tested; all the tools and techniques have been applied by other aspiring leaders with positive results.