هنر و علم تریاژ تلفنی: چگونه پرستاری را از طریق تلفن انجام دهیم

This book is a comprehensive look at the growing practice of telephone triage nursing. Despite the prevalence of the practice, little education and few resources are available for nurses interested in this form of practice. The authors address the history of telephone triage, the role of telephone triage nursing in health care, theories supporting the practice, quality and risk management principles, program design, and a comprehensive look at clinical practice. Practicial tips and real-life examples will illustrate and support the content. FOREWORD 8 INTRODUCTION 10 Chapter 1 16 Chapter 2 30 Chapter 3 46 Chapter 4 76 Chapter 5 96 Chapter 6 122 Chapter 7 148 Chapter 8 188 Chapter 9 222 Chapter 10 242 Chapter 11 268 Chapter 12 298 Chapter 13 360 Chapter 14 386 Chapter 15 426 Chapter 16 482 Chapter 17 566 Appendix A 622 Appendix B 650 INDEX 654