The A-Z of Applied Quality : For Clinical Managers in Hospitals

are also due to Gillian and Nick Heslop who were generaus enough to let us work in the comfort and quiet of their home on several occasions. Finally, we would like to thank Tom Keighly Front Matter....Pages i-xiii A....Pages 1-17 B....Pages 18-22 C....Pages 23-37 D....Pages 38-41 E....Pages 42-55 F....Pages 56-62 G....Pages 63-64 H....Pages 65-67 I....Pages 68-70 J....Pages 71-72 K....Pages 73-74 L....Pages 75-79 M....Pages 80-94 N....Pages 95-96 O....Pages 97-98 P....Pages 99-105 Q....Pages 106-107 R....Pages 108-118 S....Pages 119-137 T....Pages 138-143 U....Pages 144-144 V....Pages 145-147 W....Pages 148-152 X/Y....Pages 153-154 Z....Pages 155-155 Back Matter....Pages 156-159 This 'skip-and-dip' reference book, illustrated by practical examples, provides not only an immediate source of ideas but also confirms standards of existing practice. The hundred or so topics cover many quality issues, from pets to pillows to staff management and training.