The 8th International Conference on Knowledge Management in Organizations: Social and Big Data Computing for Knowledge Management (Springer Proceedings in Complexity)

The proceedings from the eighth KMO conference represent the findings of this international meeting which brought together researchers and developers from industry and the academic world to report on the latest scientific and technical advances on knowledge management in organizations. This conference provided an international forum for authors to present and discuss research focused on the role of knowledge management for innovative services in industries, to shed light on recent advances in social and big data computing for KM as well as to identify future directions for researching the role of knowledge management in service innovation and how cloud computing can be used to address many of the issues currently facing KM in academia and industrial sectors. Front Matter....Pages i-xiv Front Matter....Pages 1-1 Servitization of Business: An Exploratory Case Study of Customer Perspective....Pages 3-12 A Service Field Concept for Service Value Creation....Pages 13-23 Development of Future Center: A Case Study....Pages 25-36 Cocreation Value Platform Based on User’s Behaviour to Increase the User Engagement....Pages 37-48 Inquest for Competitive Factors of Restaurant Information Services....Pages 49-60 Cocreation and Implementing ITIL Service Management in the Cloud: A Case Study....Pages 61-71 An Ontology-Based Advisement Approach for SOA Design Patterns....Pages 73-84 Creating Collaborative Innovative Environment Through Knowledge Management in Pharmaceutical Industry....Pages 85-95 Adoption Intention of Mobile Real Time Location-Based Advertising Service for 3G Cell Phone Users in Taiwan....Pages 97-108 Front Matter....Pages 109-109 Students’ Innovative Thinking and Their Perceptions About the Ideal Learning Environment....Pages 111-125 Sensor-Data-Driven Knowledge Creation Model: A Model and Empirical Test....Pages 127-137 A Structural Equation Model of Knowledge Management Practices and Library Users’ Satisfaction at Malaysian University Libraries....Pages 139-153 A Bibliometric Study on the Mechanical Science and Engineering Researches in Taiwan....Pages 155-164 Comparing Knowledge Management Application in Chile and Other OECD Countries....Pages 165-178 Electronic Portfolio as a Knowledge Management Tool: A Comparative Analysis....Pages 179-188 Knowledge and Community Formation via Cascading Modes of Communication with a Case Study and Research Design....Pages 189-204 One-Size-Fits-All? Towards a Taxonomy of Knowledge Workers....Pages 205-219 A Conceptual Model for Privacy Preferences in Healthcare Environment....Pages 221-228 Front Matter....Pages 229-229 A Hybrid Patent Prior Art Retrieval Approach Using Claim Structure and Description....Pages 231-248 Improving Near-Duplicate Detection in Multi-Layered Collaborative Requirements Engineering Discussions Through Discussion Clustering....Pages 249-261 Front Matter....Pages 229-229 Concepts Labeling of Document Clusters Using a Hierarchical Agglomerative Clustering (HAC) Technique....Pages 263-272 A Visualization Approach to Automatic Text Documents Categorization Based on HAC....Pages 273-284 A Literature Review and Discussion of Malay Rule - Based Affix Elimination Algorithms....Pages 285-297 Ontology-Based Query Expansion for Supporting Information Retrieval in Agriculture....Pages 299-311 Metafrastes: A News Ontology-Based Information Querying Using Natural Language Processing....Pages 313-324 An Application for Recommender Systems in the Contents Industry....Pages 325-339 Design and Development of a Location-Based Advertising and Recommending System....Pages 341-346 Visualising Outliers in Nominal Data....Pages 347-358 Front Matter....Pages 359-359 Knowledge Management Model Supported by Social Networks. Case: University-Enterprise....Pages 361-373 Social-Technology Fit: A Conceptual Model....Pages 375-386 The Use of Blogs as Knowledge Sharing in MBA....Pages 387-396 Top-X Querying in Online Social Networks with MapReduce Solution....Pages 397-410 SMEs: Social Media Marketing Performance....Pages 411-422 Front Matter....Pages 423-423 Knowledge Extraction of Consumers’ Attitude and Behavior: A Case Study of Private Medical Insurance Policy in Japan....Pages 425-438 Product Information Retrieval on the Web: An Empirical Study....Pages 439-450 Japanese Students’ Perception of B2C....Pages 451-462 Bank Stock Leading Indicators and Extraction of Trigger Points....Pages 463-474 Empowering Leadership in R&D Teams: A Closer Look at the Process and Outcomes....Pages 475-484 Distribution of Roles in Virtual Organization of Agents....Pages 485-497 Uncovering Hidden Characteristics of Your Business Leaders....Pages 499-511 Front Matter....Pages 423-423 Enterprise Knowledge Management Under Cloud Computing Environment....Pages 513-519 Knowledge Management Strategy Using Activity Theory for a Law Firm....Pages 521-531 Towards New Framework of the Change Management of Stakeholder Dilemma in IT System Implementation....Pages 533-541 Front Matter....Pages 543-543 Knowledge Sharing in International Innovation Course....Pages 545-555 Effectiveness of Information Systems Infrastructure and Team Learning in Integrating Knowledge Management and e-Learning Technologies....Pages 557-566 Developing Innovative Training for Business Managers: I-SME Project Between Finland and Vietnam....Pages 567-578 The Impact of Knowledge Sharing Platforms in Distributed Requirements Engineering Scenarios: A Systematic Review....Pages 579-591 Investigation of Key Resistance Factors in Knowledge Sharing Towards Information Security Culture in Healthcare Organization....Pages 593-601 Mainstreaming Indigenous Knowledge in Climate Change Response: Traditional ‘Rainmaking’ in Kenya....Pages 603-615 ICT as a Means of Generating Knowledge for Project Management....Pages 617-629