Telehealth Nursing : Tools and Strategies for Optimal Patient Care

Including all the information necessary for safe, competent practice, this hands-on resource walks nurses through telehealth guidelines and procedures to optimize patient communication, perform assessments, and provide effective care of chronic conditions. Replete with case studies and sample dialogue to mimic real-life telehealth situations, introductory chapters cover patient and nurse perspectives on both sides of the telephone. Other sections cover individual body systems, breaking them down into individual common diseases and disorders that might intersect with telehealth nursing. The text instructs nurses on how to actively listen to the patient "between the lines" in the absence of an in-person examination and discern the right questions to ask and tone to adopt. Chapters provide enhanced communication techniques for performing comprehensive health assessments using only the sense of hearing and resources available through the telephone. Clinical Pearls are scattered throughout the text from those who have been "in the trenches" and cared for a wide variety of patients using the telehealth nursing techniques illustrated in this book. Key Features: Helps nurses understand the keys to successful telehealth nursing Teaches enhanced, specialized communication techniques including "active listening" Guides nurses in assessing patients using only the sense of hearing/active listening Includes case studies, algorithms, patient teaching resources, and more Reviews body systems and disease processes with application exercises Cover Title Copyright Contents Preface Acknowledgments Share Telehealth Nursing: Tools and Strategies for Optimal Patient Care Section I: Introduction Chapter 1: Evolution/History of Telenursing Learning Outcomes History of Telemedicine Impact on Medical Practice Reimbursement Issues American Telemedicine Association Current Reimbursement for Telemedicine Services Introduction of Telenursing into the Telehealth and Telemedicine Field Health Care Industry Changes Preparation to Provide Patient Care Through Telenursing Key Points Bibliography Chapter 2: Assessment Techniques: Communication and Active Listening Learning Outcomes Senses Used in Patient/Client Care Review of Traditional Assessment Techniques Senses Used in Telenursing Focus on the Sense of Hearing Exercises to Improve Communication and Active Listening Challenging Telenursing Situations With Communication Challenging Telenursing Situations With Active Listening Case Study for Communication Case Study for Active Listening Key Points Chapter 3: Professional Preparation for Telehealth Nursing Learning Outcomes Recommended Experience Telenursing Scope of Practice Licensure and Credentialing Key Points Bibliography Chapter 4: Patient/Client Perspective on Telehealth Nursing Learning Outcomes Patient/Client Identification Identifying Barriers Overcoming Barriers Confidentiality HIPAA Regulations HITECH Act Exercises to Improve Patient/Client Engagement Exercise 1: Posthospitalization Patient/Client Exercise 2: Disease Management Patient Exercise 3: Wellness Program Participant Key Points Bibliography Section II: Introduction to Body Systems Chapter 5: Integumentary System Learning Outcomes The Integumentary System Assessment Overview Questions to Assess the Integumentary System Additional Questions That Focus on Integumentary Health Problems Algorithm for the Integumentary System Tips When Assessing the Integumentary System Practice Exercises Case Study Key Points Bibliography Chapter 6: Respiratory System Learning Outcomes The Respiratory System Assessment Overview Questions to Assess the Respiratory System Assessing the Respiratory System by Listening Additional Assessment Questions Algorithm for Assessing the Respiratory System Practice Exercises Case Study Tips for Assessing the Respiratory System Key Points Bibliography Chapter 7: Cardiovascular System Learning Outcomes The Cardiovascular System Assessment Overview Questions to Assess the Cardiovascular System Algorithm for Assessing the Cardiovascular System Tips for Assessing the Cardiovascular System Practice Exercises Case Study Key Points Bibliography Chapter 8: Gastrointestinal System Learning Outcomes The Gastrointestinal System Assessment Overview Questions to Assess the Gastrointestinal System Special Situation Algorithm for Assessing the Gastrointestinal System Tips for Assessing the Gastrointestinal System Practice Exercises Case Study Key Points Bibliography Chapter 9: Musculoskeletal System Learning Outcomes The Musculoskeletal System Assessment Overview Questions to Assess the Musculoskeletal System Special Situations Algorithm for Assessing the Musculoskeletal System Tips for Assessing the Musculoskeletal System Practice Exercises Case Study Key Points Bibliography Chapter 10: Neurologic and Sensory Systems Learning Outcomes The Neurologic System The Sensory System Assessment Overview Questions to Assess the Neurologic System Algorithm for Assessing the Neurologic and Sensory Systems Tips for Assessing the Neurologic and Sensory Systems Practice Exercises Case Study Key Points Bibliography Chapter 11: Genitourinary System Learning Outcomes The Genitourinary System Assesment Overview Questions to Assess the Genitourinary System Algorithm for Assessing the Genitourinary System Tips for Assessing the Genitourinary System Practice Exercises Case Study Key Points Bibliography Section III: Introduction to Body System Disorders Chapter 12: Disorders of the Integumentary System Learning Outcomes Skin Disorders: Lesions Skin Disorders: Rashes Skin Trauma Suggestions for Skin Disorders Practice Exercises Case Study Key Points Bibliography Chapter 13: Disorders of the Respiratory System Learning Outcomes Respiratory Disorders Assessing Upper Respiratory Conditions Assessing Lower Respiratory Conditions Suggestions for Respiratory Disorders Practice Exercises Case Study Key Points Bibliography Chapter 14: Disorders of the Cardiovascular System Learning Outcomes Cardiovascular Disorders Assessing Disorders of the Heart Assessing Disorders of the Arterial System Assessing Disorders of the Venous System Assessing Disorders of the Lymphatic System Assessing Disorders of the Blood System Suggestions for Cardiovascular Disorders Practice Exercises Case Study Key Points Bibliography Chapter 15: Disorders of the Gastrointestinal System Learning Outcomes Gastrointestinal Disorders Assessing Disorders of the Gastrointestinal System Suggestions for Gastrointestinal Disorders Practice Exercises Case Study Key Points Bibliography Chapter 16: Disorders of the Musculoskeletal System Learning Outcomes Musculoskeletal Disorders Assessing Disorders of the Musculoskeletal System Suggestions for Musculoskeletal Disorders Practice Exercises Case Study Key Points Bibliography Chapter 17: Disorders of the Neurologic and Sensory Systems Learning Outcomes Neurologic and Sensory System Disorders Assessing Disorders of the Neurologic and Sensory Systems Suggestions for Neurologic and Sensory Disorders Practice Exercises Case Study Key Points Bibliography Chapter 18: Disorders of the Genitourinary System Learning Outcomes Genitourinary System Disorders Assessing Disorders of the Genitourinary System Additional Disorders Suggestions for Genitourinary Disorders Practice Exercises Case Study Key Points Bibliography Chapter 19: The Patient/Client With Diabetes Mellitus Learning Outcomes Types of Diabetes Mellitus Complications General Telephonic Care Needs Special Situation Care Calls Disease Management Program Expectations Key Points: Wrapping It All Up Bibliography Chapter 20: The Patient/Client With HIV/AIDS Learning Outcomes Pathophysiology Review of HIV/AIDS Challenges Benefits Primary Care Focus Assessing the Patient/Client With HIV/AIDS Promoting Maximum Wellness Key Points Bibliography Section IV: Additional Aspects of Telephonic Patient/Client Care Chapter 21: Patient/Client Care Learning Outcomes Tweaking the Nursing Process Teaching Patient/Client Requests Information Patient/Client Would Benefit from Teaching Material Patient/Client is Ready to Make a Change Application of Change Theory to Telephonic Nursing Care Identify Teachable Moments Keeping the Lines of Communication Open Key Points Bibliography Chapter 22: Review of Laboratory Values and Diagnostic Tests Learning Outcomes Importance of Laboratory and Diagnostic Tests Types of Diagnostic Tests Types of Laboratory Tests Client Adherence Interpreting Results Key Points Bibliography Chapter 23: Documentation Learning Outcomes Information Learning the Computerized Documentation System Avoiding the Most Major Mistake of All Key Points Chapter 24: Tools for Telephonic Care Learning Outcomes Resources Various Nursing Roles in Telephonic Care Other Resources Practice Patterns Cheat Sheets Key Points Chapter 25: Work Environments Learning Outcomes Environments Ideal Work Environment Work Issues Key Points Chapter 26: Issues and Solutions Learning Outcomes Issues and Solutions Handling the Stress Key Points Chapter 27: The Nurse as Client Learning Outcomes Personal Care Stress Management Long-Term Success Key Points Conclusion: The Rest of the Story Index

Including all of the information necessary for safe, competent practice, this is a practical, hands-on educational and training resource for nurses working in telephonic health care settings. It delivers the requisite tools and instruction for optimizing patient communication, performing assessments, and providing effective care of chronic conditions. Moving step-by-step from simple to complex information, the resource de-mystifies the process of telephonic nursing care and describes numerous tools such as learning outcomes, algorithms, exercises to reinforce learning, case studies, and critical thinking questions that help readers develop and hone telehealth nursing skills.

The text instructs nurses on how to actively listen to the patient "between the lines" in the absence of an in-person examination and discern the right questions to ask and tone to adopt. Chapters provide enhanced communication techniques to perform comprehensive health assessments with only the sense of hearing and resources available through the telephone. Clinical pearls are scattered throughout the text from those who have been “in the trenches” and cared for a wide variety of patients using the telehealth nursing techniques illustrated in this book.

Key Features:

• Helps nurses understand the keys to successful telehealth nursing
• Teaches enhanced, specialized communication techniques including "active listening"
• Guides nurses in assessing patients using only sense of hearing/active listening
• Includes case studies, algorithms, patient teaching resources and more
• Reviews body systems and disease processes with application exercises
Including all of the information necessary for safe, competent practice, this is a practical, hands-on educational and training resource for nurses working in telephonic health care settings. It delivers the requisite tools and instruction for optimizing patient communication, performing assessments, and providing effective care of chronic conditions. Moving step-by-step from simple to complex information, the resource de-mystifies the process of telephonic nursing care and describes numerous tools such as learning outcomes, algorithms, exercises to reinforce learning, case studies, and critical thinking questions that help readers develop and hone telehealth nursing skills. The text instructs nurses on how to actively listen to the patient "between the lines" in the absence of an in-person examination and discern the right questions to ask and tone to adopt. Chapters provide enhanced communication techniques to perform comprehensive health assessments with only the sense of hearing and resources available through the telephone. Clinical pearls are scattered throughout the text from those who have been "in the trenches" and cared for a wide variety of patients using the telehealth nursing techniques illustrated in this book. Key Features: Helps nurses understand the keys to successful telehealth nursing Teaches enhanced, specialized communication techniques including "active listening" Guides nurses in assessing patients using only sense of hearing/active listening Includes case studies, algorithms, patient teaching resources and more Reviews body systems and disease processes with application exercises Including all of the information necessary for safe, competent practice, this is a practical, hands-on educational and training resource for nurses working in telephonic health care settings. It delivers the requisite tools and instruction for optimizing patient communication, performing assessments, and providing effective care of chronic conditions. Moving step-by-step from simple to complex information, the resource de-mystifies the process of telephonic nursing care and describes numerous tools such as learning outcomes, algorithms, exercises to reinforce learning, case studies, and critical thinking questions that help readers develop and hone telehealth nursing skills. The text instructs nurses on how to actively listen to the patient "between the lines" in the absence of an in-person examination and discern the right questions to ask and tone to adopt. Chapters provide enhanced communication techniques to perform comprehensive health assessments with only the sense of hearing and resources available through the telephone. Clinical pearls are scattered throughout the text from those who have been "in the trenches" and cared for a wide variety of patients using the telehealth nursing techniques illustrated in this book. -- Provided by publisher Includes all of the information necessary for safe, competent practice, this is a practical, hands-on educational and training resource for nurses working in telephonic health care settings. It delivers the requisite tools and instruction for optimizing patient communication, performing assessments, and providing effective care of chronic conditions. Moving step-by-step from simple to complex information, the resource de-mystifies the process of telephonic nursing care and describes numerous tools such as learning outcomes, algorithms, exercises to reinforce learning, case studies, and critical thinking questions that help readers develop and hone telehealth nursing skills. The text instructs nurses on how to actively listen to the patient "between the lines" in the absence of an in-person examination and discern the right questions to ask and tone to adopt. Chapters provide enhanced communication techniques to perform comprehensive health assessments with only the sense of hearing and resources available through the telephone. Clinical pearls are scattered throughout the text from those who have been "in the trenches" and cared for a wide variety of patients using the telehealth nursing techniques illustrated in this book. -- Provided by publisher