Teaching Communication, Skills and Competencies for the International Workplace : A Resource for Teachers of English

Backed by evidence and research, this practical book presents an innovative yet comprehensive approach to teaching non-native English speakers the main communication and cultural competencies that are required to succeed in an international English-speaking workplace. Each unit includes strategies for teaching key skills, tasks to encourage reflection and notes on relevant cultural and technological issues. Practical features in each unit include lesson plans and materials, insights from research, extension tasks, reflection activities and further readings. Supported by current learning theories, key teaching methodologies and assessment materials, the chapters address the challenges that non-native English speakers may face in the international English-speaking workplace. Areas of focus include: Job hunting Job applications Interviews Interpersonal, written and spoken communication Performance appraisals Applying for promotions Written for pre-service, practicing and future teachers, with specific guidance for each role, this is an essential resource for all educators who want to confidently address the challenges that non-English speakers may encounter at work, including linguistic proficiency, cultural awareness and the use of technology. Cover Half Title Title Page Copyright Page Support Material Table of Contents List of Illustrations Figures Tables Preface Acknowledgements A roadmap for using the book Part I: Getting ready Introductory unit: Reflections for the (new) teacher I.1 Introducing teaching principles I.2 Exploring learning theories, teaching approaches and classroom techniques I.2.1 Second Language Acquisition (SLA) I.3 Designing teaching lessons I.4 Principles for evaluating, selecting and adapting teaching materials I.5 Assessing learning I.6 Summary Further readings: An annotated bibliography Part II: Preliminaries Unit 1: Teaching skills and competencies for job hunting 1.1 Introducing job hunting 1.2 Key skills and competencies for job hunting 1.2.1 Identifying key skills and competencies for job hunting 1.2.2 Collecting information about your students 1.2.3 Learning outcomes (LOs) 1.3 Designing lessons for job hunting 1.4 Materials for teaching job-hunting skills and competencies 1.4.1 Materials for teaching how to read job ads critically 1.4.2 Materials for teaching how to understand job requirements 1.4.3 Materials for teaching how to profile 1.5 Assessing learning 1.5.1 Self-assessing job-hunting skills/competencies 1.5.2 Assessing job-hunting skills/competencies 1.6 Summary Further readings: An annotated bibliography Unit 2: Teaching skills and competencies for job applications 2.1 Introducing job applications 2.2 Key skills and competencies for job applications 2.3 Designing lessons for job applications 2.3.1 Task 2.4 Materials for teaching job application skills and competencies 2.5 Assessing learning 2.5.1 Self-assessing skills and competencies for job applications 2.5.2 Assessing skills and competencies for job applications 2.5.2.1 Applying for a job 2.6 Summary Further readings: An annotated bibliography Unit 3: Teaching skills and competencies for job interviews 3.1 Introducing job interviews 3.2 Key skills and competencies for job interviews 3.3 Designing lessons for job interviews 3.4 Materials for teaching job interview skills and competencies 3.4.1 Dealing with interview questions 3.4.2 Engaging with interview tasks 3.5 Assessing learning 3.5.1 Self-assessing skills and competencies for interview skills 3.5.2 Assessing skills and competencies for interview skills 3.5.2.1 Job interview simulation task 3.6 Summary Further readings: An annotated bibliography Part III: The new job Unit 4: Teaching skills and competencies for interpersonal communication 4.1 Introducing interpersonal communication 4.2 Key skills and competencies for interpersonal communication in the workplace 4.3 Designing lessons for interpersonal communication 4.3.1 Lesson plan 1 4.4 Materials for teaching interpersonal communication skills and competencies 4.4.1 Materials set 1 4.4.2 Materials set 2 4.5 Assessing learning 4.5.1 Self-assessing skills and competencies for interpersonal communication 4.5.2 Assessing skills and competencies for interpersonal communication 4.6 Summary Further readings: An annotated bibliography A task-based approach Unit 5: Teaching skills and competencies for written communication 5.1 Introducing written communication in the workplace 5.2 Key skills and competencies for internal and written communication in the workplace 5.3 Designing lessons for internal and written communication 5.3.1 Lesson plan for managing internal communication 5.3.2 Lesson plan for written communication for the workplace 5.4 Materials for teaching internal and written communication skills and competencies 5.4.1 Materials set 1 (to accompany Lesson plan 1) 5.4.2 Materials set 2 (to accompany Lesson plan 2) 5.5 Assessing learning 5.5.1 Self-assessing skills and competencies for internal and written communication 5.5.2 Assessing skills and competencies for internal and written communication 5.6 Summary Further readings: An annotated bibliography Unit 6: Teaching skills and competencies for spoken communication 6.1 Introducing spoken communication in the workplace 6.2 Key skills and competencies for spoken communication 6.3 Designing lessons for spoken communication 6.4 Materials for teaching spoken communication skills and competencies 6.5 Assessing learning 6.5.1 Self-assessing skills and competencies for spoken communication in the workplace 6.5.2 Assessing skills and competencies for spoken communication 6.6 Summary Further readings: An annotated bibliography Speach me Part IV: Appraisal and promotion Chapter 7: Teaching skills and competencies for performance appraisals 7.1 Introducing performance appraisals in the workplace 7.2 Key skills and competencies for performance appraisals 7.3 Designing lessons for performance appraisal 7.4 Materials for teaching performance appraisal skills and competencies 7.5 Assessing learning 7.5.1 Self-assessing skills and competencies for performance appraisals 7.5.2 Assessing skills and competencies for performance appraisals 7.6 Summary Further readings: An annotated bibliography Chapter 8: Teaching skills and competencies for applying for promotion 8.1 Introducing applying for promotion 8.2 Key skills and competencies for applying for promotion 8.3 Designing lessons for applying for promotion 8.4 Materials for teaching applying for promotion skills and competencies 8.4.1 Set 1 8.4.2 Set 2 8.5 Assessing learning 8.5.1 Self-assessing skills and competencies for applying for promotion 8.5.2 Assessing skills and competencies for applying for promotion 8.6 Summary Further readings: An annotated bibliography Postface: Bringing it all together References List of resources Associations Journals Sources of ideas and materials Index "Backed by evidence and research, this practical book presents an innovative yet comprehensive approach to teaching non-native English speakers the main communication and cultural competencies that are required to succeed in an international English-speaking workplace. Each unit includes strategies for teaching key skills, tasks to encourage reflection and notes on relevant cultural and technological issues. Practical features in each unit include lesson plans and materials, insights from the research, extension tasks, reflection activities and further readings. Supported by current learning theories, key teaching methodologies and assessment materials, the chapters address the challenges that non-native English speakers may face in the international English-speaking workplace. Areas of focus include: Job hunting Job applications Interviews Interpersonal, written and spoken communication Performance appraisals Applying for promotions Written for pre-service, practicing and future teachers, with specific guidance for each role, this is an essential resource for all educators who want to confidently address the challenges that non-English speakers may encounter at work, including linguistic proficiency, cultural awareness and the use of technology"-- Provided by publisher