System Reengineering in Healthcare: Application for Hospital Emergency Departments (Studies in Systems, Decision and Control Book 172)

This book presents an advanced systematic mapping review (SMR) and state-of-the-art taxonomy of emergency departments (EDs). Focusing on the patients’ level of fulfilment and how it can be enhanced, it examines existing problems like waiting periods and overcrowding and how these can be alleviated to provide a better service. The author examined research papers from 1964 to 2018, and developed six research questions, organising them using mapping studies, the primary objectives of which were firstly, to obtain a common understanding of the problems that need to be highlighted in EDs, and secondly, to re-analyse the methods used. Focusing on quality, the book encourages citations of experimental methods from important studies concerning EDs that can improve services. Through different research papers, various thematic areas in the healthcare sector were examined, like the determination of the relative efficiency of pre-discharge interventions; the analysis of care and managing common indications during the last stages of life; using e-Health to enhance effectiveness and proficiency; the seriousness of patient differences among EDs; the identification of quality problems in healthcare contexts; existing opportunities and the suggested plans. The book concludes that an analytical decision-making process should be used to assess a health technology on the basis of its performance. It stresses the importance of updating this analytical system frequently. Preface 9 Acknowledgements 11 Contents 12 Abbreviations 13 Definitions 14 List of Figures 16 List of Tables 17 Abstract 18 Introduction 19 1 Background 21 2 Method 24 2.1 Research Questions (R.Qs) 24 2.2 Primary Studies Search 25 2.3 Study Selection 26 2.4 Data Extraction 27 2.5 Verification and Validation 27 3 Results 28 3.1 RQ1: Which Techniques Were Used in the ED Research? 52 3.2 RQ2: Which Themes Were Introduced in the ED Research? 52 3.3 RQ3: When and Where Was the Research Published? 53 3.4 RQ4: How Did the Research Illustrate the Results? 53 3.5 RQ5: What Problems Were Addressed in the Research? 53 3.6 RQ6: How Was the Research Classified? 54 4 Discussion 57 5 Conclusion and Future Research Directions 66 5.1 Conclusion 66 5.2 Future Research Direction 67 References 68 References 71 About the AuthorsEng. Salman Ben ZayedDepartment of Computer System & TechnologyFaculty of Computer Science & Information Technology (FSKTM)University of Malaya (UM)Ph.D. Candidate and Certified International.Modeling and Simulation Expert.Lecturer & Associated Engineer at University of Umm Al-Qura.Lean Healthcare Advisor and Certified Kaizen Facilitator.Certified Lean Six Sigma and Six Sigma Master Black Belt.Prof. Dr. Abdullah Bin GaniDepartment of Computer System & TechnologyFaculty of Computer Science & Information Technology (FSKTM)University of Malaya (UM)Senior IEEE member.Academy of Sciences Malaysia, Fellow.Mobile Cloud Computing Expert.Director of Mobile and Cloud Computing Centre—UM.Consultant and visiting professor to many universities.Dr. Mohd Khalit Bin OthmanDepartment Of Information SystemFaculty of Computer Science & Information Technology (FSKTM)University of Malaya (UM)Analysis of Algorithms and Complexity Expert.Business Intelligence Services Expert.Health Information Services Expert.Collaborative Computing Services and ICT Expert.Corresponding Authors Emails: Eng.Salman Ben Zayed szharthi@uqu.edu.sa, Prof. Dr. Abdullah Bin Gani abdullah@um.edu.my and Dr. Mohd Khalit Bin Othman mkhalit@um.edu.my 72 Front Matter ....Pages i-xxviii Background (Salman Ben Zayed, Abdullah Bin Gani, Mohd Khalit Bin Othman)....Pages 1-3 Method (Salman Ben Zayed, Abdullah Bin Gani, Mohd Khalit Bin Othman)....Pages 5-8 Results (Salman Ben Zayed, Abdullah Bin Gani, Mohd Khalit Bin Othman)....Pages 9-37 Discussion (Salman Ben Zayed, Abdullah Bin Gani, Mohd Khalit Bin Othman)....Pages 39-47 Conclusion and Future Research Directions (Salman Ben Zayed, Abdullah Bin Gani, Mohd Khalit Bin Othman)....Pages 49-50 Back Matter ....Pages 51-57