Supply Chain Excellence. ; A Handbook for Dramatic Improvement Using the SCOR Model

"To keep your sales, manufacturing, distribution, and inventory moving in perfect synchronization, you need a flawless, repeatable supply chain improvement approach that maximizes process efficiency, eliminates dysfunction, and aligns disparate organizations-globally. Supply Chain Excellence, ahead of the curve in its original edition, again breaks new ground with a highly compressed timeline for using the SCOR (Supply Chain Operations Reference) framework to plan and execute supply chain improvement. In addition to the value chain processes of DCOR and CCOR, the book is now adapted for use in an SAP environment, in global enterprises, and by small businesses. Featuring examples and experience from roughly 100 projects, the completely updated third edition refines the use of the scorecard for better process analysis; extends the approach to encompass implementation and strategy; and quantifies the financial value of supply chain improvement to demonstrate its importance in achieving lasting competitive advantage.'--Publisher's description Contents......Page 8 Preface......Page 16 Acknowledgments......Page 18 Introduction......Page 22 The Supply Chain Council......Page 30 The SCOR Framework......Page 31 Value Chain Processes......Page 33 Using SCOR to Drive Supply Chain Improvement......Page 34 Define Project Scope......Page 35 Implement Projects......Page 36 The Value of a SCOR Initiative......Page 37 Finding the Tipping Point for Change......Page 38 The Evangelist......Page 43 Experience......Page 44 The Active Executive Sponsor......Page 47 Planning and Organizing Behaviors of the Active Executive Sponsor......Page 48 Measures and Strategy Behaviors of the Active Executive Sponsor......Page 49 Establishing Core Team Buy-In......Page 50 Collective Experience......Page 51 Effective Communication Skills......Page 52 Picking the Project Design Team......Page 53 Personality Factors......Page 54 Access to Data......Page 55 The Business Context Summary......Page 58 Strategic Background......Page 60 Financial Performance......Page 64 Internal Profile......Page 65 The Supply Chain Definition Matrix......Page 67 The Project Charter......Page 71 The Project Kickoff......Page 76 Picking a Balanced Set of Supply Chain Metrics......Page 78 Data Collection and Benchmarks......Page 85 May 2 and 9: Putting Performance in Perspective......Page 94 Initial Data Review......Page 95 Rules for Prioritization......Page 101 Metric Defect Analysis......Page 105 Sponsor Update Considerations......Page 106 The Scorecard Review......Page 108 The Scorecard Gap Analysis......Page 112 Defect Analysis......Page 116 Perfect Order Fulfillment......Page 117 Upside Supply Chain Flexibility......Page 119 Supply Chain Management Cost......Page 121 Planning for the First Team On-Site......Page 123 The Steering Team Review......Page 124 Change Management: Book the Numbers......Page 125 June 16 and July 11–15: Building Shared Vision and the Project List......Page 128 Invitees......Page 129 Effective Communication......Page 130 Predefined Leadership Roles......Page 132 Conducting the Brainstorm Session......Page 133 Consolidating Problems to Projects Using SCOR......Page 140 Validating the Problem Weight......Page 143 July 11–15: Due Diligence for the Project List......Page 150 Summarizing the Opportunity......Page 151 The Project Opportunity Worksheet......Page 152 Identify Further Validation Resources......Page 156 Conducting Steering Team Review Number Three......Page 157 Implementation Project Charters......Page 158 Organizing Supply Chain Improvement as Part of Daily Life: Faster, Better, and Cheaper......Page 166 Initiating Implementation......Page 168 Getting Organized, Getting People, Getting Data......Page 170 Identify and Approve Project Resource Plan......Page 171 Establish the Project Schedule and Kickoff Date......Page 172 Review Project Background and Develop the Performance Baseline......Page 174 June 13–17: How the Work Really Gets Done; a Tool for All Phases......Page 184 Preparing for the Staple Yourself Interview......Page 186 Understanding the Staple Yourself Interview Worksheet......Page 187 Fowlers Analysis of P3 Plan Make......Page 190 Assembling the AS IS Process and RACI Diagrams......Page 192 Defining How the Process Should Work at SCOR Level 3......Page 200 The SCOR Level 3 Blueprint......Page 201 Configuring the Level 3 Blueprint for Project 7......Page 205 How Business Process Improvement Is Like a Good Cartoon......Page 212 Constructing a SCOR Level 4 Process......Page 214 Plan Supply Chain (P1) Level 4 Samples......Page 215 Fowlers P3 Level 4 Processes and Storyboard......Page 220 Moving the Needle on Performance......Page 240 Solution Test......Page 242 Pilot One, Refine, and Pilot Two......Page 244 Rollout......Page 245 Supply Chain Excellence as a Way of Life......Page 250 What Is Supply Chain Strategy?......Page 251 Organization......Page 253 Processes......Page 254 Technology......Page 256 Performers......Page 257 Performer Dimensional Challenges......Page 258 Analyzing Barriers to Profitable Growth......Page 260 Value Chain Excellence......Page 261 Assemble and Deliver Appropriate Educational Content and Gain Consensus for a Pilot Project......Page 263 Decide on the Project Scope......Page 266 Analyze Value Chain Performance and Project Portfolio Development......Page 267 Identify Appropriate Value Chain Performance Metrics and Assemble Appropriate Benchmark Comparisons (Deliverables 1 and 2)......Page 268 Assess and Prioritize Competitive Requirements......Page 269 Implementation Considerations......Page 272 Product-to-Market Map......Page 273 Staple Yourself Interviews......Page 275 Conclusion......Page 279 Purpose of the Project Charter......Page 282 Maintenance of the Project Charter......Page 283 Scope......Page 284 Project Objectives......Page 285 Project Schedule......Page 286 Risks and Dependencies......Page 288 Project Organization......Page 289 Roles and Responsibilities......Page 290 Benefits and Measures of Success......Page 292 Project Communication......Page 293 B......Page 294 C......Page 295 E......Page 296 F......Page 297 L......Page 298 O......Page 299 P......Page 300 R......Page 301 S......Page 302 T......Page 304 Z......Page 305 The Supply Chain Operation Reference (SCOR) framework is a proven solution to the ever-present business struggle of strengthening and improving company-wide processes.This leading cross-industry model for maximizing efficiency provides you with a lasting competitive advantage, revealing the key to achieving flawless production in a compressed timeline. By incorporating the proven Supply Chain Council DCOR and CCOR models to expand the process scope, Supply Chain Excellence offers a comprehensive look at the entire value chain process and provides you with a step-by-step guide for implementing an improvement strategy that will help your organization succeed.With examples and insights from nearly one hundred supply chain improvement projects to draw from, you will learn how to:identify the causes of misalignment in their company;utilize a scorecard to analyze and evaluate their current processes;strategize, prioritize, and implement a new method;incorporate management techniques such as Six Sigma and Lean;and quantify the financial value of supply chain improvement.Supply Chain Excellence also adapts the use of the SCOR model for an SAP environment, global enterprises, and small businesses to help any organization keep its sales, manufacturing, distribution, and inventory moving in perfect synchronization. Featuring examples and experience from roughly 100 projects, this edition refines the use of the scorecard for better process analysis; extends the approach to encompass implementation and strategy; and quantifies the financial value of supply chain improvement to demonstrate its importance in achieving lasting competitive advantage.