Stop Talking, Start Communicating: Counterintuitive Secrets to Success in Business and in Life, with a foreword by Martha Mendoza

PLAY DUMB. BE BORING. DON'T SOLVE PROBLEMS. AND ABOVE ALL, DON'T BE YOURSELF. Not exactly what you'd expect to hear from a communication expert, but these counterintuitive strategies are precisely what we need to interact productively and meaningfully in today's digital world. Our overreliance on quick, cheap, and easy means of "staying connected" is eroding our communication skills. Speed steamrolls thoughtfulness; self-expression trumps restraint. Errors and misunderstandings increase. And our relationships suffer. With startling insights and a dash of humor, __Stop Talking, Start Communicating__ combines scientific research with real-world strategies to deliver a proven approach to more effective communication. __"Only Geoffrey Tumlin could write a book about a serious problem--our mounting communication deficiencies--and make me laugh and learn all the way through it. Witty, smart, and 100 percent accurate, __Stop Talking, Start Communicating__ points the way to a better conversational future."__ -- Tina Morris, managing director at Standard & Poor's __"An elegantly analytical, accessible, and enjoyable guide to improving interpersonal communication, __Stop Talking, Start Communicating__ is a key resource for anyone who wants to be a difference-making leader, manager, or team member."__ -- Eduardo Sanchez, deputy chief medical officer of the American Heart Association PLAY DUMB. BE BORING. DON'T SOLVE PROBLEMS. AND ABOVE ALL, DON'T BE YOURSELF. Not exactly what you'd expect to hear from a communication expert, but these counterintuitive strategies are precisely what we need to interact productively and meaningfully in today's digital world. Our overreliance on quick, cheap, and easy means of "staying connected" is eroding our communication skills. Speed steamrolls thoughtfulness; self-expression trumps restraint. Errors and misunderstandings increase. And our relationships suffer. With startling insights and a dash of humor, Stop Talking, Start Communicating combines scientific research with real-world strategies to deliver a proven approach to more effective communication. "Only Geoffrey Tumlin could write a book about a serious problem--our mounting communication deficiencies--and make me laugh and learn all the way through it. Witty, smart, and 100 percent accurate, Stop Talking, Start Communicating points the way to a better conversational future." -- Tina Morris, managing director at Standard & Poor's "An elegantly analytical, accessible, and enjoyable guide to improving interpersonal communication, Stop Talking, Start Communicating is a key resource for anyone who wants to be a difference-making leader, manager, or team member." -- Eduardo Sanchez, deputy chief medical officer of the American Heart Association

Describes how quality communication has been degraded by overuse of quick, cheap, and easy digital communication such as e-mails, texts, and social media. This book includes counter-intuitive methods such as, Don't Be Yourself; Don't Solve Problems; and, Play Dumb. Suggests that an over-reliance on quick and easy communication channels such as email and text messaging is eroding our higher-order communication skills. Discusses a range of practical strategies to improve our communication effectiveness