Statistical Process Control, Fifth Edition

A highly successful title from one of the UK's leading exponents of TQM. The book features user-friendly presentation and reflects the latest thinking in the field. It will serve as a textbook for self or group instruction for both student and practicing engineers, scientists, technologists and managers and will prove invaluable to all. Statistical process control is a tool, which enables both manufacturers and suppliers to achieve control of product quality by means of the application of statistical methods in the controlling process. This book gives the foundations of good quality management and process control, including an explanation of what quality is, and control of conformance and consistency during production. The text offers clear guidance and help to those unfamiliar with either quality control or statistical applications and coves all the necessary theory and techniques in a practical and non-mathematical manner. This book will be essential reading for anyone wishing to understand or implement modern statistical process control techniques. * New edition is fully updated and includes a new chapter on Six Sigma * Well-known, authoritative author who introduced statistical process control to thousands of organizations throughout the world * Written in a practical way that minimizes the use of formulas and assumes no prior knowledge of statistics This is TQM guru John Oakland's message to managers in manufacturing, sales, marketing, finance, service and public sector organizations. Too often managers make poor decisions and take inappropriate action without understanding the processes they are 'managing'. To help this situation, Oakland provides not only an instructional guide to the tools of SPC, but also communicates the philosophy of process management and improvement as a key to business success. His approach is firmly grounded in case studies and worked examples, drawing on the literally thousands of organizations whose Total Quality Management (TQM) and SPC implementation has been supported by Oakland Consulting plc and its research and education division, the European Centre for Business Excellence. The fifth edition features new and extended real-life examples from a number of industries, and a new chapter dedicated to Six Sigma. The structure of the book, with learning objectives at the start of each chapter, makes it ideal as a textbook for university and college courses within engineering and scientific faculties as well as business schools. The author's approach to SPC uses statistical methods as a management tool, avoiding mathematical terminology where possible. The resulting book is equally an essential practical guide for professional managers, engineers and scientists. "The book features user-friendly presentation and reflects the latest thinking in the field. It will serve as a textbook for self or group instruction for both student and practicing engineers, scientists, technologists and managers and will prove invaluable to all." "Statistical process control is a tool, which enables both manufacturers and suppliers to achieve control of product quality by means of the application of statistical methods in the controlling process. This book gives the foundations of good quality management and process control, including an explanation of what quality is, and control of conformance and consistency during production. The text offers clear guidance and help to those unfamiliar with either quality control or statistical applications and coves all the necessary theory and techniques in a practical and non-mathematical manner. This book will be essential reading for anyone wishing to understand or implement modern statistical process control techniques."--BOOK JACKET