راه‌اندازی سرویس‌نو: راهنمای مدیران خدمات IT برای پذیرش موفق کاربران

Learn how to quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via emailAvoid the teething problems that can spoil your users onboarding experience with ServiceNowSee how to automate the process of scaling up new teams into ServiceNow. Learn how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating your organization's service desk, developers, and stakeholders. Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera Media Network, application architect Gabriele Kahlout shows IT service managers how to launch automated ServiceNow ticketing tools in seamless integration with their organization's existing email and Active Directory.__Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption__ shows you how to orchestrate your IT service desks and developers to facilitate the adoption and consumption of IT services by all users, supporting their various business needs while optimizing human-computer interaction and minimizing stress and productivity loss arising from poor human-system design.What You'll Learn * Quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email * Avoid the teething problems that can spoil your users’ onboarding experience with ServiceNow * Automate the process of scaling up new teams into ServiceNow * Shape your users' experiences so that they retain their familiar bearings in email and Active Directory while welcoming the power of ServiceNow enhancements * Create a strategy to avoid common pitfalls that sabotage ITSM programs Who This Book Is For IT managers charged with implementing ServiceNow ITSM suites in their organizations and business analysts determining the requirements for such implementation. The secondary readership is system administrators and developers involved in ITSM. Learn how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating your organization's service desk, developers, and stakeholders. Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera Media Network, application architect Gabriele Kahlout shows IT service managers how to launch automated ServiceNow ticketing tools in seamless integration with their organization's existing email and Active Directory. Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption shows you how to orchestrate your IT service desks and developers to facilitate the adoption and consumption of IT services by all users, supporting their various business needs while optimizing human-computer interaction and minimizing stress and productivity loss arising from poor human-system design. What You'll Learn Quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email Avoid the teething problems that can spoil your users’ onboarding experience with ServiceNow Automate the process of scaling up new teams into ServiceNow Shape your users' experiences so that they retain their familiar bearings in email and Active Directory while welcoming the power of ServiceNow enhancements Create a strategy to avoid common pitfalls that sabotage ITSM programs Who This Book Is For IT managers charged with implementing ServiceNow ITSM suites in their organizations and business analysts determining the requirements for such implementation. The secondary readership is system administrators and developers involved in ITSM. This book teaches IT service managers how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating their organization's service desk, developers, and stakeholders. Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera Media Network, application architect Gabriele Kahlout shows IT service managers how to launch automated ServiceNow ticketing tools in seamless integration with their organization's existing email and Active Directory. Spinning Up ServiceNow: IT Service Managers Guide to Successful User Adoption shows IT service managers how to orchestrate their IT service desks and developers to facilitate the adoption and consumption of IT services by all users, supporting their various business needs while optimizing human-computer interaction and minimizing stress and productivity loss arising from poor human-system design. What you will learn: How to quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email How to avoid the teething problems that can spoil your users' onboarding experience with ServiceNow How to automate the process of scaling up new teams into ServiceNow How to shape your users' experiences so that they retain their familiar bearings in email and Active Directory while welcoming the power of ServiceNow enhancements How to create a strategy to avoid common pitfalls that sabotage ITSM programs This book teaches IT service managers how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating their organization's service desk, developers, and stakeholders. Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera Media Network, application architect Gabriele Kahlout shows IT service managers how to launch automated ServiceNow ticketing tools in seamless integration with their organization's existing email and Active Directory. ...Shows IT service managers how to orchestrate their IT service desks and developers to facilitate the adoption and consumption of IT services by all users, supporting their various business needs while optimizing human-computer interaction and minimizing stress and productivity loss arising from poor human-system design. ... How to create a strategy to avoid common pitfalls that sabotage ITSM programs.-- Back cover Front Matter....Pages i-xviii Front Matter....Pages 1-1 Pragmatic or Tragic ITSM....Pages 3-23 Innovators’ ITSM strategy....Pages 25-38 Front Matter....Pages 39-39 User access....Pages 41-56 Email support....Pages 57-68 Elegant Notifications....Pages 69-88 Request portal....Pages 89-104 Reporting....Pages 105-121 Front Matter....Pages 123-123 Customization Process....Pages 125-144 Confidentiality....Pages 145-159 Fluid collaboration....Pages 161-171 Examples....Pages 173-200 ServiceNow jargon....Pages 201-215 Front Matter....Pages 217-217 Checks and Monitors....Pages 219-228 Access Requirements....Pages 229-235 Back Matter....Pages 237-241 Helping you avoid the teething problems that can spoil your userѕѫ onboarding experience with ServiceNow, this detailed guide will show you how to quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email. -- Edited summary from book