Совершенствование структуры управления ресторанно-гостиничных комплексов

Hotel and Lodging Management, Second Edition prepares readers to succeed as managers in the hotel and lodging industry, while developing a solid foundation for a long and successful career. This comprehensive resource combines detailed presentations of each department in a hotel or lodging establishment along with a close examination of organizational structure and the interdependent relationship among departments. This updated Second Edition presents: New, completely updated chapters on human resources and the sales and marketing departments Up--to--date case studies reflecting the latest management trends and issues Profiles of industry pioneers working at all types of properties, from small motels to five--star hotels New sections on yield management, lodging environments, franchise companies, and management organizations Hotel and Lodging Management, Second Edition is a comprehensive tool to help readers develop the understanding, knowledge, and skills to be tomorrow's management leaders The updated edition of the complete resource for a successful career in hotel and lodging management Hotel and Lodging Management , Second Editionprepares readers to succeed as managers in the hotel and lodging industry, while developing a solid foundation for a long and successful career. This comprehensive resource combines detailed presentations of each department in a hotel or lodging establishment along with a close examination of organizational structure and the interdependent relationship among departments. This updated Second Edition Hotel and Lodging Management , Second Edition is a comprehensive tool to help readers develop the understanding, knowledge, and skills to be tomorrow's management leaders.Hotel and Lodging Management, Second Edition is a comprehensive tool to help readers develop the understanding, knowledge, and skills to be tomorrow's management leaders. "Hotel and Lodging Management, Second Edition prepares readers to succeed as managers in the hotel and lodging industry, while developing a solid foundation for a long and successful career. This comprehensive resource combines detailed presentations of each department in a hotel or lodging establishment along with a close examination of organizational structure and the interdependent relationship among departments."--Jacket The travel and tourism industry includes many components: hotels and motels, transportation (airlines, buses, trains, rental car companies), cruise lines, entertainment and tourist attractions (theme parks, museums, zoos, and theaters), restaurants, travel and tour companies, travel industry associations, and public and private tourism promotion and marketing offices.