Social media marketing. 14 : Theories and applications

This book is not available as a print inspection copy. To download an e-version or for more information contact your . The Second Edition of this text maintains a scholarly approach, providing students with an up-to-date understanding of both the theory and practice of social media marketing whilst taking a thorough refreshment of the cases, examples and the literature. The book offers a critical evaluation of the theoretical frameworks that can be used to explain and utilise social media, providing discussion questions and further reading throughout. Readers are invited to think about the different types of social media users and explore topics such as brand loyalty, co-creation, marketing strategy, measurement, mobile platforms, privacy and ethics. As well as tracing the emergence and trends of Web 2.0 and what they mean for marketing, the author also considers the future for social media marketing. The book is supported by real-life examples and case studies from a range of industries, companies and countries such as China, Canada, Sweden and Singapore. They include DHL (Germany), Dubai Foundation for Women and Children, Google (Taiwan), Addict Aide (France) Canada (opera Vancouver), Britain (British Tourism), Procter& Gamble (Global), Maggi (India), McDonalds (Global), eBags (US/Global), Vodafone (Romania). Online resources for this book are available ?Suitable for Marketing, Advertising or Media students taking classes on social media or digital marketing at upper undergraduate, Masters or Doctoral level. This book is not available as a print inspection copy. To download an e-version click here or for more information contact your local sales representative. The second edition of this text maintains a scholarly approach, providing students with an up-to-date understanding of both the theory and practice of social media marketing, whilst taking a thorough refreshment of the cases, examples and the literature. It offers a critical evaluation of the theoretical frameworks that can be used to explain and utilise social media, providing discussion questions and further reading throughout. Readers are invited to think about the different types of social media users and explore topics such as brand loyalty, co-creation, marketing strategy, measurement, mobile platforms, privacy and ethics. As well as tracing the emergence and trends of Web 2.0 and what they mean for marketing, the author also considers the future for social media marketing. The book is supported by real-life examples and case studies from a range of industries, companies and countries such as China, Canada, Sweden and Singapore. They include DHL (Germany), Dubai Foundation for Women and Children, Google (Taiwan), Addict Aide (France), Canada (Opera Vancouver), Britain (British Tourism), Procter & Gamble (Global), Maggi (India), McDonalds (Global), eBags (US/Global), Vodafone (Romania). Online resources for this book are available here Suitable for Marketing, Advertising or Media students taking classes on social media or digital marketing at upper undergraduate, Masters or Doctoral level SOCIAL MEDIA MARKETING- FRONT COVER SOCIAL MEDIA MARKETING COPYRIGHT CONTENTS LIST OF FIGURES LIST OF TABLES KEY TO ICONS ABOUT THE AUTHOR INTRODUCTION PART 1- UNDERSTANDING ACTORS IN SOCIAL MEDIA MARKETING CHAPTER 1- CONSUMER TRIBES AND COMMUNITIES CHAPTER 2- USERS AND CO-CREATION OF VALUE CHAPTER 3- BRAND AND ANTHROPOMORPHIC MARKETING PART 2- UNDERSTANDING PLATFORMS IN SOCIAL MEDIA MARKETING CHAPTER 4- TRADITIONAL SOCIAL MEDIA PLATFORMS CHAPTER 5- GAMING AND HYBRID PLATFORMS CHAPTER 6- MOBILE AND LOCATION-BASED PLATFORMS PART 3- UNDERSTANDING CONTENT IN SOCIAL MEDIA MARKETING CHAPTER 7- PERSUASIVENESS CHAPTER 8- ENGAGEMENT CHAPTER 9- ELECTRONIC WORD OF MOUTH (EWOM) PART 4- UNDERSTANDING CONTEXT IN SOCIAL MEDIA MARKETING CHAPTER 10- MEASUREMENT, METRICS AND ANALYTICS CHAPTER 11- CROSS-CULTURAL ASPECTS AND IMPLICATIONS CHAPTER 12- PRIVACY, ETHICAL AND LEGAL ISSUES CHAPTER 13- AFTERWORD: WHERE NEXT FOR SOCIAL MEDIA MARKETING? APPENDIX: EXAMPLE OF A SOCIAL MEDIA MARKETING PLAN GLOSSARY INDEX The Second Edition of this popular text maintains a scholarly approach, providing students with an up-to-date understanding of both the theory and practice of social media marketing whilst taking a thorough refreshment of the cases, examples and the literature.