Social Media and Local Governments: Theory and Practice (Public Administration and Information Technology Book 15)

Today, social media have attracted the attention of political actors and administrative institutions to inform citizens as a prerequisite of open and transparent administration, deliver public services, contact stakeholders, revitalize democracy, encourage the cross-agency cooperation, and contribute to knowledge management. In this context, the social media tools can contribute to the emergence of citizen-oriented, open, transparent and participatory public administration. Taking advantage of the opportunities offered by social media is not limited to central government. Local governments deploy internet-based innovative technologies that complement traditional methods in implementing different functions. This book focuses on the relationship between the local governments and social media, deals with the change that social media have caused in the organization, understanding of service provision, performance of local governments and in the relationships between local governments and their partners, and aims to advance our theoretical and empirical understanding of the growing use of social media by local governments. This book will be of interest to researchers and students in e-government, public administration, political science, communication, information science, and social media. Government officials and public managers will also find practical use recommendations for social media in several aspects of local governance Front Matter....Pages i-viii Front Matter....Pages 1-1 Social Media and Local Governments: An Overview....Pages 3-21 Designing Social Media Policy for Local Governments: Opportunities and Challenges....Pages 23-36 Policymakers’ Perceptions on the Citizen Participation and Knowledge Sharing in Public Sector Delivery....Pages 37-56 Front Matter....Pages 57-57 Facebook Use in Western European Local Governments: An Overall View....Pages 59-77 Social Media and Local Government in Canada: An Examination of Presence and Purpose....Pages 79-94 Social Media in Local Governments in Mexico: A Diffusion Innovation Trend and Lessons....Pages 95-112 Social Media Adoption and Use by Australian Capital City Local Governments....Pages 113-132 Front Matter....Pages 133-133 Adopting Social Media in the Local Level of Government: Towards a Public Administration 2.0?....Pages 135-152 Greek Local E-Government 2.0: Drivers and Outcomes of Social Media Adoption....Pages 153-170 The Diffusion of Microblogging in the Public Sector: Evidence from Chinese Provinces....Pages 171-192 Front Matter....Pages 193-193 Digital Civic Participation in Australian Local Governments: Everyday Practices and Opportunities for Engagement....Pages 195-218 The Use of Facebook to Promote Engagement with Local Governments in Spain....Pages 219-241 Social Media and the City: Analyzing Conversations in Municipal Facebook Pages....Pages 243-261 Front Matter....Pages 263-263 The Net Effect of Social Media on Election Results: The Case of Twitter in 2014 Turkish Local Elections....Pages 265-279 Social Media Indicator and Local Elections in the Netherlands: Towards a Framework for Evaluating the Influence of Twitter, YouTube, and Facebook....Pages 281-298 Front Matter....Pages 299-299 Branding Cities in the Age of Social Media: A Comparative Assessment of Local Government Performance....Pages 301-320 Social Media Use in Crisis Communication Management: An Opportunity for Local Communities?....Pages 321-335