Smart Management Workbook

Preface......Page 5 Table of Contents......Page 7 Introduction......Page 14 Recruiting Strategies in Hiring and Retaining Employees......Page 15 Recruiting Techniques......Page 17 Winning the War for Talent: Recruiting Strategies......Page 20 Recruitment Ads that Sizzle......Page 25 Recruitment Sources......Page 31 Top Interviewer Strategies......Page 39 Screening: The Power of 10......Page 42 Resumé Mistakes: Have You Caught These in the Past?......Page 44 Asking Questions: The Right and Wrong Way......Page 50 Performance-Based Applicant Interview......Page 59 SMART Recruiting Management Quiz......Page 74 SMART Staff Retention Management......Page 77 Turnover Costs: Important to Know......Page 80 Employee-Relations Strategies......Page 85 Ways to Recognize, Reward and Praise Employees......Page 92 Associate Retention through Award Program Strategies......Page 97 SMART Staff Retention Management Quiz......Page 118 SMART Team Management......Page 121 Guide to Teambuilding......Page 123 Role of a Team Leader: Responsibilities &Expectations......Page 126 Team Effectiveness: Hitting the Target......Page 131 Motivation and Human Behavior......Page 136 Trust: A Foundation Every Team Should Build Upon......Page 145 Actions to Take When Facilitating a Team Discussion......Page 149 Self-Directed Work Team Survey Scoring Sheet......Page 153 SMART Conflict Management......Page 163 Conflict: Who Needs It?......Page 165 Keeping Things in Order......Page 174 Four Steps for Resolving Three-Party Problems......Page 178 Preventing Workplace Violence......Page 187 SMART Sales & Marketing Management......Page 199 Mastering the Unspoken Language......Page 216 About The Author......Page 249