Serviceology for Services [recurso electrónico] Selected papers of the 1st International Conference of Serviceology

"Services are key activities in the globalization of the economy and also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the First International Conference on Serviceology (ICServ2013), held October 16-18, 2013 in Tokyo. This book provides a useful overall guide to the state of the art in theory and practice of services for researchers in various fields, including engineering, marketing, economics, and others. This work also facilitates the scientific systematization of services and promotes technological developments for solutions of industrial issues." -- Font no determinada Front Matter....Pages i-x Front Matter....Pages 1-1 Improving Service Processes Based on Visualization of Human-Behavior and POS Data: A Case Study in a Japanese Restaurant....Pages 3-13 Design Procedure and Improvement of a Mathematical Modeling to Estimate Customer Satisfaction....Pages 15-23 PDRplus: Human Behaviour Sensing Method for Service Field Analysis....Pages 25-30 Front Matter....Pages 31-31 Serviceological View of the Development of a Person Trip Survey Application....Pages 33-38 Modeling and Multi-agent Simulation of Bicycle Sharing....Pages 39-46 Modeling Shop Mix Problems as Pareto Optimization Considering Consumer Preference....Pages 47-54 New Mechanism for Matching Service in Perishable Goods Trade: An Approach Using Economic Experiments....Pages 55-67 Analysis of Service Network in Terms of the Synchronization of Body Movements During Face-to-Face Communication....Pages 69-74 Front Matter....Pages 75-75 Constructing Required Functions of Tourism Service Based on Tourists’ Expectancy in Trip Planning....Pages 77-83 Proposal of International Conference Promotion: Destination Branding and Risk Management by a Network of Conference Centres....Pages 85-95 Front Matter....Pages 97-97 A Web 2.0 Platform for Product–Service System Management....Pages 99-106 EDIPS: Effective and Enjoyable Product–Service System Design Education Through Active Thinking....Pages 107-116 Incorporation of Product/Service System Concept in R&D for Complex Products and Systems....Pages 117-124 Product–Service Portfolio Configuration vs. Economic and Financial Results: An Empirical Analysis in the Italian Truck Industry....Pages 125-132 Front Matter....Pages 133-133 Proposal of Handover System for Care Workers Using Community Intelligence....Pages 135-142 Modelling and Simulating Complicated Service Networks in Health Care....Pages 143-149 Patient Context: A New Concept for Gap Model to Understand Patient Satisfaction....Pages 151-158 An Evaluation of Rapid Oral Bacterial Detection Apparatus for an Oral Healthcare Service....Pages 159-168 Data-Oriented Maintenance of Schedule Management of Nursing Care....Pages 169-177 Front Matter....Pages 179-179 Model and Its Management Architecture of Software Service Supply Chains....Pages 181-189 Front Matter....Pages 179-179 An Indoor Autonomous Positioning and Navigation Service to Support Activities in Large-Scale Commercial Facilities....Pages 191-201 A Proposal of Adaptive Restaurant Service Model with Co-creative Design....Pages 203-211 Design of Packaged Tours upon Semantic Service Model....Pages 213-226 Toward Research on Designing a Service System....Pages 227-233 Concept Design of Cause-Related Marketing Using Wants Chain Analysis and Co-creation Workshops....Pages 235-242 Support of Describing Service Delivery Processes in Consideration of Service Function Models on Service CAD System....Pages 243-251 The Effect and Reaction of Information Presentation in Surveillance Service....Pages 253-261 Evaluation and Assessment of Two Simulation Software for Service Engineering....Pages 263-272 Front Matter....Pages 273-273 Modeling the Dynamics of Service: The Creation of Customer Value....Pages 275-285 Designing Methodology for Innovative Service Systems....Pages 287-295 Front Matter....Pages 297-297 Proposal of a New Mutual-Aid Service to Support Resilient Society: Simulation-Based Service Design Approach....Pages 299-307 User-Centered Service Design for Multi-language Knowledge Communication....Pages 309-317 A Tourism Information Service for Safety During School Trips....Pages 319-326 A Practical Approach to Improving the Provision of Information in New Chitose International Airport....Pages 327-334 Study on Investigation of User Satisfaction After Service Implementation About Public Transportation....Pages 335-343 Front Matter....Pages 345-345 Negotiation of Selves in Initial Service Encounters: Conversation Analysis of Sushi Restaurants....Pages 347-353 Improving Service Quality in Nursing Homes Based on the Employee’s Satisfaction....Pages 355-361 Front Matter....Pages 363-363 Functions and Cost of Irrigation Service at the Aichi Irrigation Scheme....Pages 365-375