Serviceology for Designing the Future : Selected and Edited Papers of the 2nd International Conference on Serviceology

This book provides a useful overall guide to the state of the art in theory and practice of services. It can also serve as a reference book for researchers in various fields, including engineering, marketing, economics, and other disciplines. Advanced works presented here were selected from the proceedings of the Second International Conference on Serviceology (ICServ2014), held September 14–16, 2014. This book helps readers to understand serviceology, which tackles with a broad range of services, the globalization of the economy and also enhances the quality of life of local residents. Front Matter....Pages i-xi Front Matter....Pages 1-1 A Survey of Business Models in Japanese Restaurant and Retail Industries....Pages 3-22 Employee Satisfaction Analysis in Food Service Industry – Resultant of Questionnaire to the Restaurant Staff....Pages 23-36 Exploration of Service System and Value Co-creation Mechanism in Islamic Banking in Pakistan....Pages 37-50 The Ordering of Fast Food Using Menu....Pages 51-65 Evaluation of Taxiing at a Large Airport Considering Customer Satisfaction....Pages 67-78 Research of the Social New Transportation Service on Electric Full Flat Floor Bus....Pages 79-96 Analysis of Business Process Innovation Using Outsourcing....Pages 97-106 Front Matter....Pages 107-107 Mixed Reality Navigation on a Tablet Computer for Supporting Machine Maintenance in Wide-Area Indoor Environment....Pages 109-124 Business Structure of e-Book Service as a Product Service System: A Game Theoretic Approach....Pages 125-144 Service Field Simulator: Virtual Environment Display System for Analyzing Human Behavior in Service Fields....Pages 145-157 Front Matter....Pages 159-159 Improvement of Sharing of Observations and Awareness in Nursing and Caregiving by Voice Tweets....Pages 161-175 A System Promoting Cooperation Between Medicine and Dentistry Using Key Performance Indicators and Importance-Performance Analysis....Pages 177-191 Designing the Amount of Image Delay in Tele-surgery....Pages 193-203 Visualization of Muscle Activity During Squat Motion for Skill Education....Pages 205-215 Extraction and Evaluation of Proficiency in Bed Care Motion for Education Service of Nursing Skill....Pages 217-227 Exploratory Analysis of Factors of Patient Satisfaction in HCAHPS Databases....Pages 229-244 Front Matter....Pages 245-245 One Cycle of Smart Access Vehicle Service Development....Pages 247-262 The Value of Community for Resolving Social Isolation....Pages 263-271 Basic Study of Mobility of Elderly People from the Perspective of Their Emotional Value....Pages 273-285 Front Matter....Pages 287-301 System Design of Happy Town Using Four Factors of Happiness....Pages 245-245 Front Matter....Pages 303-313 Evaluation of the Productivity Improvement by Information Presentation in Surveillance Service....Pages 315-315 Personalized Information Service Model that Reflects Individual’s Will....Pages 317-328 Ranking Smartphone Apps Based on Users’ Behavior Records....Pages 329-344 Contribution of ICT Monitoring System in Agricultural Water Management and Environmental Conservation....Pages 345-358 A Questionnaire Assessment of the Contributing Factors to Empathy....Pages 359-369 Front Matter....Pages 371-385 Evaluation of Countermeasures for Low Birthrate and Aging of the Population in a Suburban New Town....Pages 387-387 Analysis of Value Co-creation Between Farmers and Land Improvement District in Japan Through Irrigation Service Improvement by Good Water Quality....Pages 389-401 Analysis of Multi-language Knowledge Communication Service in Intercultural Agricultural Support....Pages 403-415 A Value Co-Creation Model for Multi-Language Knowledge Communication....Pages 417-434 Front Matter....Pages 435-447 Field-Oriented Service Design: A Multiagent Approach....Pages 449-449 Experience Plot: A Template for Co-Creating Customer Journey....Pages 451-463 Kizashi Method – Grasping the Change of Future User’s Values....Pages 465-480 Service Practices as Organizational Phenomena....Pages 481-494 The Findings from the First Service Design Projects....Pages 495-508 An Evaluation Method of a Service Business Model Using Wants Chain Analysis....Pages 509-521 Design Method of Target Customer’s WANTs for a Service Based on Classification of Services Using WANTs....Pages 523-538 Business Model Generation Canvas as a Method to Develop Customer-Oriented Service Innovation....Pages 539-550 Aligning Product-Service Offerings with Customer Expectations....Pages 551-565 User-De-centeredness in Service Design....Pages 567-582 Front Matter....Pages 583-594 A Probe-Based Approach for Designing Inspirational Services at Museums....Pages 449-449 ....Pages 595-603