Service Business Model Innovation in Healthcare and Hospital Management : Models, Strategies, Tools

This book demonstrates how to successfully manage and lead healthcare institutions by employing the logic of business model innovation to gain competitive advantages. Since clerk-like routines in professional organizations tend to overlook patient and service-centered healthcare solutions, it challenges the view that competition and collaboration in the healthcare sector should not only incorporate single-end services, therapies or diagnosis related groups. Moreover, the authors focus on holistic business models, which place greater emphasis on customer needs and put customers and patients first. The holistic business models approach addresses topics such as business operations, competitiveness, strategic business objectives, opportunities and threats, critical success factors and key performance indicators. The contributions cover various aspects of service business innovation such as reconfiguring the hospital business model in healthcare delivery, essential characteristics of service business model innovation in healthcare, guided business modeling and analysis for business professionals, patient-driven service delivery models in healthcare, and continuous and co-creative business model creation. All of the contributions introduce business models and strategies, process innovations, and toolkits that can be applied at the managerial level, ensuring the book will be of interest to healthcare professionals, hospital managers and consultants, as well as scholars, whose focus is on improving value-generating and competitive business architectures in the healthcare sector. Front Matter....Pages i-xiv Service Model Innovation in Hospitals: Beyond Expert Organizations....Pages 1-20 Strategies with Service Business Model Innovation....Pages 21-30 The Integrated-Physician-Model: Business Model Innovation in Hospital Management....Pages 31-55 The Role of Digital Disruption in Healthcare Service Innovation....Pages 57-70 The Opportunities Offered by Digitizing Clinical Pathways....Pages 71-85 A New Perspective of Product-Service Business Models for Customized Manufacturing in Healthcare....Pages 87-109 Patient Driven Service Delivery Models in Mental Health Care....Pages 111-135 Essential Characteristics of Service Business Model Innovation in Healthcare: A Case-Study Approach....Pages 137-158 Characteristics of Service Innovation in Hospitals: A Case Study of Three Mexican Hospitals....Pages 159-178 Business Model Design and Entrepreneurial Risk Evaluation for Health Service Innovations....Pages 179-194 Guided Business Modeling and Analysis for Business Professionals....Pages 195-211 Modeling Directly Executable Processes for Healthcare Professionals with XMDD....Pages 213-232 Lean Tools for Service Business Model Innovation in Healthcare....Pages 233-247 Continuous and Co-creative Business Model Creation....Pages 249-268 e-Health and Co-production: Critical Drivers for Chronic Diseases Management....Pages 269-296