کیفیت بدون اشک: هنر مدیریت بدون دردسر

Find out why this book has sold more than 400,000 copies, and why its author, Philip B. Crosby, is widely regarded as the elder statesman of the Quality Revolution. Abstract: Information about quality assurance is presented in this book for people in business management. Eighteen chapters detail: the problem of poor quality: methods to improve quality; the problem of demotivation; the profile of a company with quality problems; determination as a way to improve quality; conformance as the definition of quality; prevention as the system of quality; zero defects as the performance standard; the price of nonconformance being the measurement of quality; how education improves quality; implementing concepts; how team actions and team executions improve quality; profile of a man who saved his business; integrating the quality improvement concepts; and the reason why things don't improve without effort. A section with guidelines for people browsing the book is included after chapters. Case studies, data tables, and exercises are also included. (mdp) When a physician sees a patient with red spots, a fever, and a brother who has the measles, it is not necessary to be Louis Pasteur to make a diagnosis.