Quality of Information and Communications Technology: 16th International Conference, QUATIC 2023, Aveiro, Portugal, September 11–13, 2023, Proceedings ... in Computer and Information Science, 1871)

This book constitutes the refereed proceedings of the 16th International Conference on Quality of Information and Communications Technology, QUATIC 2023, held in Aveiro, Portugal, during September 11–13, 2023.The 17 full papers and 4 short papers included in this book were carefully reviewed and selected from 37 submissions. They were organized in topical sections as follows: Disseminating Advanced Methods, Techniques, and Tools for Supporting Quality ICT Engineering and Management Approaches. Preface Organization Contents Scientific Workflow Management for Software Quality Assessment Replication: An Open Source Architecture 1 Introduction 1.1 Replication 1.2 Software Quality Assessment 1.3 Scientific Workflows 1.4 Contribution 2 Background 3 Description of the Proposed Framework 3.1 Introduction 3.2 Architecture of the Framework 4 Replication Example 4.1 Study to Be Replicated 4.2 Replication Using the Framework 5 Conclusions References Quality Assurance of Digital Twins: An Experience Report in the Automotive Industry 1 Introduction 2 Related Work on Quality 2.1 Digital Twin Quality 3 Method 3.1 Artifacts 3.2 Manual Artifact Reviews 3.3 Digital Twin Quality Attributes 3.4 Mapping Digital Twin Attributes to Manual Review Results 3.5 Artifact Quality Evaluation 3.6 Digital Twin Quality Evaluation 4 Results 4.1 Example Findings 5 Discussion References Continual Service Improvement: A Systematic Literature Review 1 Introduction 2 Research Method 2.1 The Search Process 2.2 Inclusion and Exclusion Criteria 2.3 Data Collection 3 Findings 3.1 What is the Current State of a Seven-Step Improvement Process in Literature? 3.2 What Kind of ITSM Process Improvement Have Been Identified from Literature? 3.3 How to Identify and Manage Improvements Related to IT Services and ITSM Processes? 3.4 What Opportunities Could an Automation Bring to a Seven-Step Improvement Process? 4 Discussion 4.1 Aspect of Continual Service Improvement in Literature 4.2 Identify and Manage Improvements Related to IT Service and ITSM Processes 4.3 Improving and Automating the Seven-Step Improvement Process 5 Conclusion References Elevating Software Quality Through Product Discovery Techniques: Key Findings from a Grey Literature Review 1 Introduction 2 Related Work 3 Research Approach 3.1 Planning the Review 3.2 Conducting the Review 4 Results 4.1 Product Discovery Techniques 4.2 Mapping the Product Discovery Techniques to the Phases of the Product Discovery Process 5 Threats to Validity 6 Conclusion References Visual Milestone Planning in a Hybrid Development Context 1 Introduction 2 Milestone Plans 3 Executing the Plan 4 The Visual Milestone Planning (VMP) Method 5 Detailed Example 5.1 Step 1 5.2 Step 2 5.3 Step 3 5.4 Step 4 5.5 Step 5 5.6 Step 6 5.7 Step 7 5.8 Steps 8, 9 & 10 5.9 Step 11 6 Summary References Quantum as a Service Architecture for Security in a Smart City 1 Introduction 2 Related Works 3 Architecture 4 Experiments 5 Results 6 Conclusion References A Retrospective Analysis of Grey Literature for AI-Supported Test Automation 1 Introduction 2 Existing Grey Literature Analysis for AI-Assisted Test Automation 3 Retrospective Analysis 3.1 Procedure 3.2 Results 4 Discussion 5 Related Work 5.1 Test Automation and AI/ML 5.2 Secondary Studies 6 Conclusions and Future Work References Process Improvement Using the Scientific Method 1 Introduction 2 Continuous Process Improvement 3 Basis Upon Which we Define our Process Improvement Method 3.1 A Quasi-experiment with Requirements Reviews 3.2 Adoption by an Organisation 4 Process Improvement Method 4.1 Scientific Method in Process Improvement 5 Discussion 5.1 Process Improvement Steps 6 Conclusion References Logs Based Verification Tool of Serious Game for Autistic Children 1 Introduction 2 Related Work 3 GVT Architecture 3.1 Data Manager and Analysis Process 4 Conclusions References Beyond Dashboards: Operationalising a Measurement Framework for Agile Teams 1 Introduction 2 Theoretical Background 3 Action Research 3.1 Diagnosing 3.2 Action Planning 3.3 Action Taking 3.4 Evaluating 4 Learnings and Discussion 4.1 Limitations and Threats to Validity 5 Conclusions References Exploring Data Analysis and Visualization Techniques for Project Tracking: Insights from the ITC 1 Introduction 2 Background 2.1 Data Analysis and Visualization 2.2 Agile Project Management 3 ITC Overview 4 Evaluation 4.1 User Assessment 4.2 Results Analysis 5 Conclusion References How a Professional Association Can Steer Digital Transformation: Case Study of the Belgian Notary Industry 1 General Introduction 2 Background 2.1 Digital Transformation 2.2 Professional Associations 2.3 The Belgian Notary Industry 3 Methodology 4 The Digital Transformation of Fednot and the Notaries 4.1 Pre-digital Strategy of Fednot 4.2 Drivers for Change 4.3 Competitive Advantages 4.4 Infrastructure Changes of Fednot 4.5 Cultural Readiness 4.6 Digital Transformation Strategy 4.7 Business Model Innovation 5 Digital Transformation Products 5.1 Biddit 5.2 Belgian Notary Network 5.3 eStox 5.4 Izimi 6 Discussion 6.1 Summary 6.2 The importance of a Professional Association 6.3 Fostering the Proper Culture 6.4 Barriers, Success Factors and Recommendations 6.5 Future Work 6.6 Limitations 7 Conclusion 8 Interview and Survey Questions References DQBR25K: Data Quality Business Rules Identification Based on ISO/IEC 25012 1 Introduction 2 Background 2.1 ISO/IEC 25012 and ISO/IEC 25024 2.2 BR4DQ 3 Research Method 4 DQBR25K Methodology 4.1 Phase 1: Defining the Scope of the Evaluation 4.2 Phase 2: Capturing Business Rules Through Questions 4.3 Phase 3: Classification of Business Rules 4.4 Phase 4: Script Generation and Repository Measurement 5 Validation 6 Conclusions and Future Developments References Pitching to the `Big Fish': Elevating Presentation and Communication Skills in a Software Quality Course 1 Introduction 2 Background and Related Work 2.1 Pitching and Shark Tank 2.2 The Course: SENG403 – Software Process and Product Quality 3 The Game: A Meeting with the `Big Fish' 3.1 Activity in Context 3.2 Activity Set-Up 3.3 Unexpected Situations 4 Results and Discussion 4.1 Data Collection and Analysis 4.2 Upsides and Downsides 5 Conclusions and Future Work References Quantum Services Generation and Deployment Process: A Quality-Oriented Approach 1 Introduction 2 Background 3 Generation and Supervision of Quantum Services 3.1 OpenAPI Specification for Service Generation 3.2 Workflow for Continuous Deployment 3.3 SonarQube for Quality Supervision 4 Evaluation 4.1 Study Subjects: Quantum Algorithms to be Serviced 4.2 Results 5 Conclusions and Future Work References External Dependencies in Software Development 1 Introduction 2 Related Work 2.1 Existing Tools 2.2 Categorization of the Tools 3 Structuring the Domain 3.1 Categorization 3.2 Dependency Correctness 4 External Dependencies Detection 4.1 Requirements 4.2 Decomposing the Problem 4.3 Reusable Patterns 4.4 Adonis 5 Validation 5.1 Validation Setup 5.2 Use Cases 5.3 Rules and Patterns 5.4 Results 6 Conclusion References Measuring Team Effectiveness in Scrum 1 Introduction 2 Previous Findings 2.1 A Definition of Team Effectiveness 2.2 Measuring Team Effectiveness 2.3 Measuring Team Effectiveness in Scrum 3 Research Design 3.1 Literature Review Protocol 3.2 Problem Identification and Solution Objectives 3.3 Design and Development 3.4 Demonstration and Evaluation 4 Generating Objective Measures 4.1 Focus Group 1 4.2 Focus Group 2 4.3 Data Extraction Work Management Systems 5 Evaluation of the Team Effectiveness Measures 5.1 Expert Interviews 5.2 Relating the Evaluation Phase to the Work Management Data Extraction Phase 6 Discussion 6.1 Validity Threats 7 Conclusions and Future Research References Author Index