Quality Innovation and Sustainability : 3rd ICQIS, Aveiro University, Portugal, May 3-4, 2022

This book provides various approaches to complex industrial problems in sustainability, operations management and industrial engineering. It features in-depth research presented by academics, scholars, researcher and professionals at the 3 rd International Conference on Quality Innovation and Sustainability (ICQIS) in the fields of quality, innovation, sustainability and operations management. It addresses topics such as quality management systems; Lean and Six Sigma; information systems for quality management; data management and industry 4.0; innovative solutions for quality challenges; environmental quality policies and standards; circular economy and life cycle costing; occupational health; safety and welfare in manufacturing; and smart systems, among others. Preface Introduction Ground Setting Outline of the Volume Research Agenda References Contents Costs and Learning Factories 1 Introduction 2 Integration of the Production and Financial Areas Through Costs: Activity-Based Costing (ABC) 3 Learning Factories 4 Lean School 5 Costs in the Lean School 6 Conclusions References Agile 8D Problem-Solving Framework in a Renewable Energy Sector 1 Introduction 2 Literature Review 2.1 Problem-Solving Methods: Tools 2.1.1 8D Framework 2.2 Agile Management and Scrum 2.3 Agile Management and Quality Management 3 Methodology 4 Results 4.1 Database of 8D Reports (Year 2018) 4.2 Direct Observations 4.3 Employees’ Survey 5 Discussion 5.1 Step 1: Agile Problem Resolution Team (APRT) 5.2 Step 2: Problem Resolution Backlog 5.3 Step 3: Problem Resolution Sprint 5.4 Step 4: Control and Monitoring 5.5 Step 5: Problem Resolution Review and Retrospective 6 Conclusions References The Transfer Process of Lean Approach Within Multinational Companies’ Network: The Schnell S.p.A. Case Study 1 Introduction 2 Literature Review 3 Research Methodology 4 Case Study 4.1 Company Profile 4.2 Lean Six Sigma Project at Schnell 5 Conclusions and Limitations References Lean Healthcare: A Critical Analysis 1 Introduction 2 Lean Manufacturing for Service Activities 2.1 Basic Concepts 2.2 Lean Healthcare 3 Methodology 4 Results 5 Conclusions References Road Freight Transport in Europe: Alternatives for Increasing Capacity 1 Introduction 2 Current Lorry Size and Weight Regulations in Spain and Other European Countries 2.1 Europe 2.2 Typical HGV Configurations in Spain 2.3 Potential Benefits 3 Longer Articulated Vehicles: Similar Studies in Europe (Italy and the United Kingdom) 3.1 Progetto Diciotto (Italy) 3.2 High-Volume Semi-Trailer Trial (the United Kingdom) 4 Conclusions References Knowledge Management: An Overview of Roadmaps for Additive Manufacturing 1 Introduction 2 State of the Art 2.1 Additive Manufacturing 2.2 Knowledge Management 2.3 Roadmap 2.4 Limitations 3 Methodology 4 Analysis and Discussion of the Results 5 Conclusion References Life Cycle Inventory of Additive Manufacturing Processes: A Review 1 Introduction 2 Methodology 3 LCI of AM Processes 3.1 Selective Laser Sintering 3.2 Selective Laser Melting 3.3 Electron Beam Melting 3.4 Direct Energy Deposition Processes 3.5 Fused Deposition Modeling 3.6 Other AM Processes 4 Comparison Between AM and CM Processes 5 Conclusions References Untitled Critical Success Factors of TQM for Sustainability in Higher Education Institutions: A Theoretical Contribution 1 Introduction 2 Exploring the Critical Success Factors in the Context of Higher Education Institutions 2.1 Leadership 2.2 Vision 2.3 Measurement and Evaluation 2.4 Process Control and Improvement 2.5 Program Design and Resources 2.6 Quality System Improvement 2.7 Employee Involvement 2.8 Recognition and Reward 2.9 Education and Training 2.10 Student Focus 2.11 Other Stakeholders’ Focus 3 Methodology 4 Results 5 Final Considerations 5.1 Discussion 5.2 Conclusions 5.3 Limitations to the Study and Future Research References Customer Loyalty in Hospitality: Can the Quality Perception Be a Key Factor? 1 Introduction 2 Theoretical Background 2.1 Quality Perception in Hospitality 2.2 Customers Loyalty 3 Methodology 4 Results 5 Conclusion References The Role of Enabling Technologies from Industry 4.0 in the Formulation of Public Policies for Smart Cities 1 Introduction 2 Background 2.1 Enabling Technologies of Industry 4.0 2.2 Industry 4.0 from the Brazilian Public Sector Perspective 3 Methodology 4 Analysis and Discussion 5 Conclusions References Impact of TQM and Industry 4.0 on Sustainable Performance: An Empirical Study on the Bangladeshi Garment Industry 1 Introduction 2 Literature Review 2.1 TQM and Sustainability Performance 2.2 Industry 4.0 and Sustainability Performance 2.3 Industry 4.0 in TQM Implementation 3 Research Design 4 Data Analysis 5 Discussion 6 Conclusion References Academic Community Perceptions of Open Innovation: An Exploratory Study 1 Introduction 2 Literature Review 3 Methodology 4 Results 5 Discussion 5.1 Open Innovation Knowledge 5.2 Protection of Innovation 5.3 Creativity Phenomenon 5.4 Key Partners 5.5 The Importance of Innovation 5.6 Economic and Cultural Factors 6 Conclusions 6.1 Contributions to Theory 6.2 Managerial Contributions 6.3 Limitations 6.4 Suggestions for Future Research References Green Human Resource Management: The Performance of Women Researchers Based on Bibliometric Indicators 1 Introduction 2 Method 3 Results 3.1 Scientific Productivity 3.2 Quality and Impact of the Scientific Production 3.3 Time of Research Activities 4 Final Considerations References Innovative Responses to the COVID-19 Pandemic in Primary Healthcare: The Case of the Arte Nova Family Health Unit 1 Introduction 2 Methodology 3 Results 3.1 Innovative Responses in Primary Healthcare in Portugal and Worldwide: Literature Review 3.2 Outcome Innovative Measures in Response to the Pandemic Carried Out by USF Arte Nova (USFAN): Documentary Analysis, Experience Report, and Free Interviews 3.3 Innovative Measures in the View of the Presidents of the Clinical and Health Councils (PCCs): Interviews 4 Discussion/Conclusion References Competitive and Business Intelligence: A Bibliometric Analysis 1 Introduction 2 Literature Review 2.1 Business Intelligence 2.2 Competitive Intelligence 3 Methodology 4 Results 4.1 Characterization of the Data Collected 4.2 Evolution and Characterization of Scientific Production 4.3 Bibliometric Analysis 5 Conclusions References Integrated Management System Role-Play Simulation: Training and Development Tool 1 Introduction 2 Description of the Management System Role-Play Simulation 3 MS-RPS Software 4 Knowledge, Skills, and Competencies Acquired Using RPS 5 Methodology 6 Discussion and Results 6.1 Teacher Satisfaction Survey Results 6.2 Student Satisfaction Survey Results 7 Conclusion References Towards a Conceptual Framework for Agroforestry Residual Biomass Sustainable Business Models 1 Introduction 2 Residual Biomass Valorization 2.1 Data Collection Method 2.2 Food Crop Production 2.3 Forestry Production 2.4 Residual Agroforestry Biomass Valorization 3 Challenges 4 Proposed Framework 5 Conclusion References Environmental and Economic Sustainability of Electric Vehicles vs. Combustion Engine Vehicles Fueled with B15 and B30 Blends of Biodiesel 1 Introduction 1.1 Energy and the Transport Sector 1.2 Main Goals of the Research 2 Methodology 2.1 Fleet Characterization 2.2 CO2 Assessment Method 3 Results 3.1 Measured Values: Diesel and B15 3.2 Use of B30 3.3 Electric Vehicles 3.4 Economic Analysis 4 Conclusions References The Influence of Consumer Optimism and Pessimism on Purchasing Intention of Eco-Friendly Clothing by Generation Z: Model Proposal 1 Introduction 2 Theoretical Framework 2.1 Intention to Purchase Eco-Friendly Clothing 2.2 Antecedents of the Intention to Purchase Eco-Friendly Clothing 2.2.1 Optimism and Pessimism 2.2.2 Environmental Concern and Perceived Consumer Efficiency/Effectiveness 3 Methodology 4 Conceptual Model Proposal 5 Conclusion References Persistence in Innovation. Do Low-Tech Sectors Differ Much from the High-Tech? 1 Introduction 2 Literature Review 2.1 Persistence in Innovation 2.2 Technological Regimes and Taxonomies 2.3 Other Determinants of Innovation Persistence 3 Data and Methodology 4 Findings 5 Recommendations and Limitations References Industrial Symbiosis Applied to Oil Refineries: Drivers and Barriers 1 Introduction 2 Methodology 3 Analysis of IS Case Studies Involving Refineries 4 Drivers, Barriers, and Challenges 4.1 Strategies to Overcome Barriers to Industrial Symbiosis in Refineries 5 Conclusions, Limitations, and Future Work References Towards a More Sustainable Use of the Portuguese Road Network: The A25 and IP5 Case Study 1 Introduction 1.1 Study Motivation and Objectives 1.2 Literature Review 2 Methodology 2.1 Route Comparison Guidelines 2.2 Traffic Characterization on the A25 and IP5 Routes 3 Results and Discussion 4 Conclusions References Improvement of a Porcelain Baseboard Production Line Capacity Using Simulation: A Case Study 1 Introduction 2 Literature Review 3 Case Study 3.1 Problem Contextualization and Objectives 3.2 Methodology 3.3 Results and Discussion 3.3.1 Current Situation 3.3.2 New Scenario 1: Add Parallel Processing Line 3.3.3 New Scenario 2: Add an Operator to Packing 3.3.4 New Scenario 3: Change the System’s Layout 3.3.5 Scenarios Comparison 4 Conclusion References Multifunctional Furniture for Tiny Houses–Design, Quality, Innovation and Sustainability in Advanced Materials 1 Introduction 2 Literature Review 3 Methodology 4 Results 5 Conclusion References Angolan Cement Industry: Marketing Channel and Distribution Channel Strategies 1 Introduction 2 Literature Review 2.1 Marketing Channels 2.1.1 Direct and Indirect Channel 2.1.2 Multichannel 2.2 Distribution Channel Strategies 2.2.1 Geographic Marketing Expansion Strategy 2.2.2 Diversification Strategy 2.2.3 Generic Strategies 2.2.4 Lean, Agile, and Leagile Strategy 3 Methodology 4 Results and Discussion 5 Conclusion References How Can Customer Experience Improve Retail Operations Sustainability? 1 Introduction 2 Literature Review 3 Supply Chain vs. Retail Operations 4 Strategies to Reduce the Impact of Stockouts 5 Main Conclusions and Future Work References Optimization of Last Mile Logistics Process Combining Passenger and Freight Flows 1 Introduction 2 Literature Review 3 Problem Description 3.1 Clients 3.2 Bus Hub Operations 3.3 Bus Service 3.4 Bus Stop Operations 3.5 Last Mile Delivery 3.6 Final Customer 4 Integer Linear Programming (ILP) Model 5 Computational Results 6 Conclusions References Analysis of Pharmacy and Laboratory Reagents Stock Management in a Portuguese Public Hospital: A Case Study 1 Introduction 2 Literature Review 2.1 Stock Management Policy: Stochastic Model 3 Methodology 3.1 Simple Linear Regression 3.2 Exponential Smoothing with Seasonality (Holt) 3.3 Errors 3.4 Developed Model 4 Results 4.1 Hospital Stock 5 Conclusions References Towards Digital Transformation: A Case Study to Identify and Mitigate COVID-19 in the Retail Industry 1 Introduction 2 Literature Review 2.1 Criteria for Articles Selection 2.2 Brief Analysis of the State-of-the-Art 2.3 Digital Transformation in the Retail Sector 2.4 Five Managerial Instruments for Retail Digital Transformation 3 Case Research 4 Results 4.1 Digital Transformation: Times of Change 4.2 Structural and Managerial Instruments for Digital Transformation 4.3 Opportunity and Challenges of Digital Transformation 4.4 Mitigating the Effects of COVID-19 Through Disruptive Technologies 5 Conclusion 5.1 Theoretical and Managerial Contributions 5.2 Limitations and Suggestion for Future Research References Technician Routing and Scheduling Problem: A Case Study 1 Introduction 2 Literature Review 3 Problem Description 4 Solution Approach 5 Conclusions References Application of Fuzzy Methodologies in Navy Systems Maintenance 1 Introduction 2 The Fuzzy Methodology in Maintenance 2.1 Fuzzy Process 2.2 Conjuntos Fuzzy 3 Methodology 4 Case Study: Fire Electro Pump 4.1 Fuzzy Parameterization 5 Conclusion References Index Against the background of supply shortages with respect to medical products during the COVID-19 pandemic, and the shift in the international order towards geopolitical rivalry between the US and China, reshoring of production has become a topical issue in the recent EU policy debate. The study discusses economic and political justifications for reshoring with respect to security of supply concerns and the debate on the EU's strategic autonomy. With reshoring pre-COVID-19 having remained an empirical phenomenon of limited significance, potential for reshoring at the sector and GVC level are assessed in light of recent economic changes, the digital transformation and the changing geopolitical environment. Though reinforced in the recent past, the success of reshoring policies of the US, the UK and Japan is found to have been modest. While a more proactive policy approach to mitigate security of supply concerns and to promote strategic autonomy in the EU is important, reshoring should be primarily focused on specific critical sectors and products with pronounced supply bottlenecks