Public Management As Corporate Social Responsibility: The Economic Bottom Line Of Government (csr, Sustainability, Ethics & Governance)

This collection of case studies in public management bridges the gap between mainstream CSR - confined to the for-profit corporations - and the vast bodies of workers and organizations that make up government and its public administration. The variety and discretion of managerial endeavours in public management calls for accountability and responsibility of government beyond current legal instruments: The book argues that CSR must be brought to bear with government. In government in fact, knowledge management is not a linear process, but the result of working with passion of the parts, implying discretionary behaviour and creativity which in turn imply choice and responsibility. Cases ranging from the USA to Central America, New Zealand and Europe all confirm the complex nature of public management, entailing partnership synergy for disaster recovery, the intertwined link between management and new technology and mindfulness at individual level. The cases are set in a framework by theoretical essays on bureaucratic behaviour and unknown stakeholders. Public-sector management has long drawn upon principles, tools, and techniques developed in the private sector, aiming to infuse bureaucracies with touches of efficiency and productivity. But good governance is also central to good management. This fascinating, wide-ranging volume shows how ideas from the Corporate Social Responsibility movement apply to the governance and administration of public agencies. A series of detailed and informative case studies, written by researchers and practitioners with deep knowledge of their industries and agencies, explores the challenges of managing public and government agencies in a socially responsible manner. The book offers a nuanced and balanced portrait that calls for greater public involvement and oversight in keeping public organizations on track. Highly recommended! Peter G. Klein University of Missouri Norwegian School of Economics and Mises Institute Here are six compel ling case studies that reveal the relevance, even the imperative, of Corporate Social Responsibility (CSR) in the public sector. In doing so, the authors simultaneously expand the role of CSR and provide us with a refreshed concept of government and public management. The authors then lay the theoretical groundwork for their observations in ways that enrich our understanding of both CSR and the evolving roles of government in our lives. This is "must reading" for corporate officers and for public managers. Thomas R. Sexton Stony Brook University, NY College of Business and School of Professional Development Foreword 6 Acknowledgments 8 Contents 10 Contributors 12 About the Editors 14 Introduction 16 The Structure of Our Work 17 Overview 17 Part I: The Logical Grouping 19 Evolution of a Digital Library: Testing the Limits of Universal Collecting at the Library of Congress 20 1 Introduction 20 2 Early History 21 3 The National Digital Library Program 21 4 Lessons Learned 22 5 Managing Operations 23 6 National Digital Infrastructure and Preservation Program 25 7 Fast Forward to Social Media 26 References 27 Designing a Management Information System for Competition Law Agencies 28 1 Introduction 28 2 The Italian Operational and Regulatory Framework 29 3 Outline of the Management Control Procedure 31 4 The Building Blocks of a Management Information System 31 4.1 Benchmarking 32 4.2 Performance Evaluation Models 38 4.3 Objectives and Key Performance Indicators 38 5 Objects of Control and Performance Measures 39 5.1 Outputs 41 5.2 Inputs 42 References 43 Partnership Systems to Manage Post-disaster Recovery 44 1 Introduction 44 2 What Do Partnerships Contribute to Disaster Recovery? 45 3 What Are the Systems of Partnership for Recovery Management? 49 4 Indonesia Post-tsunami Case Studies 50 4.1 Recovery Planning: How Stakeholder Participation Improved the Plan 50 4.2 Recovery Financing: The Multi Donor Fund as a Flexible Tool 52 4.3 Technical Assistance: Rebuilding 140,000 Houses Through Partnerships 53 4.4 Capacity Building: Creating a Recovery Management Agency 56 5 Adding Value and Learning Lessons from Partnerships 57 5.1 Addressing the Financing Gap 57 5.2 Filling the Knowledge Gap 58 5.3 Accelerating the Speed of Recovery 58 5.4 Strengthening Institutions for Recovery Management 59 5.5 Giving Voice to Stakeholders 60 References 62 Web Resources for Systematic Partnerships 63 Measuring the Performance of Research Organizations 64 1 Introduction 64 2 Performance Indicators of CNR Institutes 65 2.1 Total Publications 66 2.2 JCR Publications 66 2.3 Other International Publications 67 2.4 Research Funds 67 2.5 Self-Financing Capacity 67 2.6 International Publications per Researcher 67 2.7 National Publications per Researcher 68 2.8 Teaching Appointments per Researcher 68 2.9 Trainees per Researcher 68 2.10 Number of Contracts with the EU 68 3 The International Approach 68 References 71 Far Away, So Close? Examining the Growth Potential of Greece Through the Lens of New Zealand ́s Paradigm 72 1 Introduction 72 2 The Case of New Zealand 73 2.1 The Crisis (1984-1995) 73 2.2 General Characteristics Compared to the Greek Economy 76 3 Greece ́s Situation and Potential 78 3.1 Barriers to Overcome: A Weak State Apparatus 78 3.2 Greece vis-à-vis New Zealand 80 References 88 Mindfulness at Work 90 1 Introduction 90 2 Present? 90 3 The First Blind Spot: Oblivion of the Body 92 3.1 Returning to the Body 93 4 Second Blind Spot: Emotional Sequestration 93 4.1 Observing Our Emotions While We Work 94 5 The Third Blind Spot: Invisible Habits 94 5.1 Familiarity with the Mind 95 6 The Fourth Blind Spot: Anxiety-Guidance 96 6.1 Welcoming Fear 96 7 The Fifth Blind Spot: The Exclusion of Love 97 7.1 Open Your Heart 98 References 98 Part II: The Generalization 100 Public Management as Corporate Social Responsibility 101 1 Introduction 101 2 Developing the Argument of This Book 103 3 Analysis of the Case Studies from a CSR Point of View 106 4 Management Is Different from Policy 108 5 The Economic Bottom Line of Government and Effective Reporting 109 References 111 A New View to Unveil the Unknown Stakeholder 112 1 Introduction 112 2 The Stakeholder Theory Ignores the Existence of Some Stakeholders 113 References 117 On Bureaucratic Behavior 118 1 Introduction 118 1.1 Methodology 118 1.2 Overview 118 2 Public Administration and Democratic Government 119 3 The Public Administration Model of Max Weber 122 4 The von Mises-Tullock-Niskanen Model of Bureaucracy 124 5 Killing the Weberian Bureaucrat 127 6 Conclusion 129 6.1 Niskanen in Training 129 6.2 Niskanen Worldwide 129 6.3 Everyday Niskanen 130 6.4 Further Research Issues 131 7 Endnotes 131 References 132 Business-Government Relations 134 1 Introduction 134 2 Generating Global Demand for Accountability from Public Administration 135 2.1 Social Media Stakeholdership vis-à-vis Public Administration 135 2.2 Governments Are More Irresponsible than Corporations 135 2.3 What Others Have Said of It and Their Relevance to What We Have to Say: Many Monitor Corporations, Hardly Anybody Monitors... 136 3 The Unknown Stakeholder of Government 138 3.1 Identifying a Theory 139 References 144 Bibliography 144 Webliography 144 Conclusions 146 References 149 Front Matter....Pages i-xvii Front Matter....Pages 1-1 Evolution of a Digital Library: Testing the Limits of Universal Collecting at the Library of Congress....Pages 3-10 Designing a Management Information System for Competition Law Agencies....Pages 11-26 Partnership Systems to Manage Post-disaster Recovery....Pages 27-46 Measuring the Performance of Research Organizations....Pages 47-54 Far Away, So Close? Examining the Growth Potential of Greece Through the Lens of New Zealand’s Paradigm....Pages 55-72 Mindfulness at Work....Pages 73-82 Front Matter....Pages 83-83 Public Management as Corporate Social Responsibility....Pages 85-95 A New View to Unveil the Unknown Stakeholder....Pages 97-102 On Bureaucratic Behavior....Pages 103-118 Business-Government Relations....Pages 119-130 Back Matter....Pages 131-134