Project Management Metrics, KPIs, and Dashboards : A Guide to Measuring and Monitoring Project Performance

**Harold Kerzner's essential strategies on measuring project management performance**With the growth of complex projects, stakeholder involvement, and advancements in visual-based technology, metrics and KPIs (key performance indicators) are key factors in evaluating project performance. Dashboard reporting systems provide accessible project performance data, and sharing this vital data in a concise and consistent manner is a key communication responsibility of all project managers.This third edition of Kerzner's groundbreaking work,__Project Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring Project Performance__, helps functional managers gain a thorough grasp of what metrics and KPIs are and how to use them. Plus, this edition includes new sections on processing dashboard information, portfolio management PMO and metrics, and BI tool flexibility.- Offers comprehensive coverage of the different dashboard types, design issues, and applicationsProvides full-color dashboards from some of the most successful project management companies, including IBM, Microsoft, and othersAligns with PMI's__PMBOK(R) Guide__and stresses value-driven project managementPPT decks are available by chapter and a test bank will be available for use in seminar presentations and coursesGet ready to bolster your awareness of what good metrics management really entails today--and be armed with the knowledge to measure performance more effectively. Project Management Metrics, Kpis, And Dashboards; Contents; Preface; 1 The Changing Landscape Of Project Management; Chapter Overview; 1.0 Introduction; 1.1 Executive View Of Project Management; 1.2 Complex Projects; Comparing Traditional And Nontraditional Projects; Defining Complexity; Trade-offs; Skill Set; Governance; Decision Making; Fluid Methodologies; 1.3 Global Project Management; 1.4 Project Management Methodologies And Frameworks; Light Methodologies; Heavy Methodologies; Frameworks; 1.5 The Need For Effective Governance; 1.6 Engagement Project Management 1.7 Customer Relations Management1.8 Other Developments In Project Management; 1.9 A New Look At Defining Project Success; Success Is Measured By The Triple Constraints; Customer Satisfaction Must Be Considered As Well; Other (or Secondary) Factors Must Be Considered As Well; Success Must Include A Business Component; Prioritization Of Success Constraints May Be Necessary; The Definition Of Success Must Include A Value Component; Multiple Components For Success; The Future; 1.10 The Growth Of Paperless Project Management; 1.11 Project Management Maturity And Metrics 1.12 Project Management Benchmarking And Metricsbest Practice Versus Proven Practice; Benchmarking Methodologies; 1.13 Conclusions; 2 The Driving Forces For Better Metrics; Chapter Overview; 2.0 Introduction; 2.1 Stakeholder Relations Management; 2.2 Project Audits And The Pmo; 2.3 Introduction To Scope Creep; Defining Scope Creep; Scope Creep Dependencies; Causes Of Scope Creep; Need For Business Knowledge; Business Side Of Scope Creep; Ways To Minimize Scope Creep; 2.4 Project Health Checks; Understanding Project Health Checks; Who Performs The Health Check?; Life Cycle Phases 2.5 Managing Distressed Projectsroot Causes Of Failure; Definition Of Failure; Early Warning Signs Of Trouble; Selecting The Recovery Project Manager; Recovery Life Cycle Phases; 3 Metrics; Chapter Overview; 3.0 Introduction; 3.1 Project Management Metrics: The Early Years; 3.2 Project Management Metrics: Current View; Metrics And Small Companies; 3.3 Metrics Management Myths; 3.4 Selling Executives On A Metrics Management Program; 3.5 Understanding Metrics; 3.6 Causes For Lack Of Support For Metrics Management; 3.7 Using Metrics In Employee Performance Reviews 3.8 Characteristics Of A Metric3.9 Metric Categories And Types; 3.10 Selecting The Metrics; 3.11 Selecting A Metric/kpi Owner; 3.12 Metrics And Information Systems; 3.13 Critical Success Factors; 3.14 Metrics And The Pmo; 3.15 Metrics And Project Oversight/governance; 3.16 Metrics Traps; 3.17 Promoting The Metrics; 3.18 Churchill Downs Incorporated's Project Performance Measurement Approaches; Toll Gates (project Management-related Progress And Performance Reporting); 4 Key Performance Indicators; Chapter Overview; 4.0 Introduction; 4.1 The Need For Kpis; 4.2 Using The Kpis Harold Kerzner, Ph.d., Sr. Executive Director For Project Management, The International Institute For Learning. Includes Index. Project Management Metrics, KPIs, and Dashboards -- Contents -- Preface -- 1 The Changing Landscape of Project Management -- Chapter Overview -- 1.0 Introduction -- 1.1 Executive View of Project Management -- 1.2 Complex Projects -- Comparing Traditional and Nontraditional Projects -- Defining Complexity -- Trade-offs -- Skill Set -- Governance -- Decision Making -- Fluid Methodologies -- 1.3 Global Project Management -- 1.4 Project Management Methodologies and Frameworks -- Light Methodologies -- Heavy Methodologies -- Frameworks -- 1.5 The Need for Effective Governance -- 1.6 Engagement Project Management -- 1.7 Customer Relations Management -- 1.8 Other Developments in Project Management -- 1.9 A New Look at Defining Project Success -- Success Is Measured by the Triple Constraints -- Customer Satisfaction Must Be Considered as Well -- Other (or Secondary) Factors Must Be Considered as Well -- Success Must Include a Business Component -- Prioritization of Success Constraints May Be Necessary -- The Definition of Success Must Include a "Value" Component -- Multiple Components for Success -- The Future -- 1.10 The Growth of Paperless Project Management -- 1.11 Project Management Maturity and Metrics -- 1.12 Project Management Benchmarking and Metrics -- Best Practice versus Proven Practice -- Benchmarking Methodologies -- 1.13 Conclusions -- 2 The Driving Forces for Better Metrics -- Chapter Overview -- 2.0 Introduction -- 2.1 Stakeholder Relations Management -- 2.2 Project Audits and the PMO -- 2.3 Introduction to Scope Creep -- Defining Scope Creep -- Scope Creep Dependencies -- Causes of Scope Creep -- Need for Business Knowledge -- Business Side of Scope Creep -- Ways to Minimize Scope Creep -- 2.4 Project Health Checks -- Understanding Project Health Checks -- Who Performs the Health Check? -- Life Cycle Phases

Harold Kerzner’s essential strategies on measuring project management performance

With the growth of complex projects, stakeholder involvement, and advancements in visual-based technology, metrics and KPIs (key performance indicators) are key factors in evaluating project performance. Dashboard reporting systems provide accessible project performance data, and sharing this vital data in a concise and consistent manner is a key communication responsibility of all project managers.

This third edition of Kerzner's groundbreaking work, Project Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring Project Performance, helps functional managers gain a thorough grasp of what metrics and KPIs are and how to use them. Plus, this edition includes new sections on processing dashboard information, portfolio management PMO and metrics, and BI tool flexibility.

• Offers comprehensive coverage of the different dashboard types, design issues, and applications

• Provides full-color dashboards from some of the most successful project management companies, including IBM, Microsoft, and others
• Aligns with PMI’s PMBOK® Guide and stresses value-driven project management
• PPT decks are available by chapter and a test bank will be available for use in seminar presentations and courses

Get ready to bolster your awareness of what good metrics management really entails today--and be armed with the knowledge to measure performance more effectively.

Harold Kerzner's essential strategies on measuring project management performance With the growth of complex projects, stakeholder involvement, and advancements in visual-based technology, metrics and KPIs (key performance indicators) are key factors in evaluating project performance. Dashboard reporting systems provide accessible project performance data, and sharing this vital data in a concise and consistent manner is a key communication responsibility of all project managers. This third edition of Kerzner's groundbreaking work, Project Management Metrics, KPIs, and Dashboards: A Guide to Measuring and Monitoring Project Performance , helps functional managers gain a thorough grasp of what metrics and KPIs are and how to use them. Plus, this edition includes new sections on processing dashboard information, portfolio management PMO and metrics, and BI tool flexibility. - Offers comprehensive coverage of the different dashboard types, design issues, and applications Provides full-color dashboards from some of the most successful project management companies, including IBM, Microsoft, and others Aligns with PMI's PMBOK(R) Guide and stresses value-driven project management PPT decks are available by chapter and a test bank will be available for use in seminar presentations and courses Get ready to bolster your awareness of what good metrics management really entails today--and be armed with the knowledge to measure performance more effectively. The new edition of Harold Kerzner's bestselling book on measuring project management performance With today's complex projects, increased stakeholder involvement, and advances in computer technology, metrics and key performance indicators (KPIs) have become increasingly integral to informed decision-making and effective project management. Project Management Metrics, KPIs, and Dashboards, Second Edition helps functional managers gain a thorough grasp of what metrics and KPIs are and how to use them, as well as an understanding of different dashboard types, design issues, and applications. Closely aligned with PMI's PMBOK Guide, this new edition features: -New content on topics ranging from customer relations management and project oversight to agile and SCRUM metrics, as well as metrics, pitfalls, and myths -An emphasis on value, including an in-depth discussion of value-driven metrics and value-driven KPIs -Full-color screen shots showing dashboards from some of the most successful project management companies -PowerPoint slides and a test bank for use in seminar presentations and courses This book allows functional managers to bolster their awareness of what good metrics management really entails today-and be armed with the knowledge to measure performance more effectively. (PMI and PMBOK are registered marks of the Project Management Institute, Inc.)