Project Management for Healthcare (ESI International Project Management Series)

Project Management For Healthcare, Second Edition Covers The Significant Changes In Both The Direction Of Healthcare And The Direction Of Project Management. The Most Significant Change In Healthcare Is The Prevalence Of Online Data And The Need For Its Protection. The Book Explains How Data Can Be Protected During A Project's Lifecycle. The Most Significant Change In Project Management Is Agile, And A New Chapter Covers How Agile Can Be Applied To Projects In Healthcare. This New Edition Also Covers Green Technology And Sustainability. Exploring The Discipline Of Project Management From The Perspective Of The Healthcare, The Book Dissects The Project Process And Covers The Management Skills Required To Successfully Manage A Project. By Defining A Project To Include The Tools And Techniques Required, The Book Shows How To Successfully Deliver A Project From Identifying Stakeholders And Developing And Gaining Consensus On Requirements To Constructing A Project Plan. It Also Covers In Detail The Skills Required To Successfully Manage Project Stakeholders And Team Members. At Times, Healthcare Personnel May Have To Work With Program Management, Or May Even Be Part Of Program Management And Must Interact With Pharmaceutical Companies And Medical Device Manufacturers. This Book Covers Program Management And How It Relates To The Healthcare Industry And Some Of The Project Processes Used By Those Companies Involved In Pharmaceuticals And Manufacturers Of Medical Devices. By Giving An Inside Look At The Processes Used, The Book Gives An Understanding Of How Those Companies Bring Their Products To Market And How To Adapt Those Processes For Their Own Benefit. Managing Healthcare Projects Using The Discipline Of Project Management Is A Skill That Can Help Healthcare Professionals Better Utilize Limited Resources, Both Human And Monetary, And Ensure The Highest Possible Quality Of Care To Meet Or Exceed Their Stakeholders' Expectations. Project Management For Healthcare, Second Edition Shows How To Use The Discipline Of Project Management To Achieve Those Goals Successfully. Cover Half Title Title Page Copyright Page Contents Preface Acknowledgments About the Author Section I: Definition 1. Defining a Project What Is a Project? What Is a Project Life Cycle? The History of Project Management Roles and Responsibilities in Project Management Project Management and the Healthcare Environment Establishing Relationships in Healthcare Differences in Management Strategic Management Operations Management Crisis Management Project Management Summary Key Review Questions Endnotes 2. Planning for a Project Why Are Projects Chosen? Personal Financial Competitive Safety Regulatory Artificial Intelligence (AI) Precision Medicine (PM) Summary Decision-Making Tools for Choosing a Project Root Cause Analysis Cost–Benefit Analysis Brainstorming Consensus Building Organizational Structure Influences on Project Choices Functional Organization Matrixed Organization Project-Focused Organization Other Considerations for Project Choice Regulatory and Industry/Organization Standards Key Review Questions Endnote 3. Getting Started Project Sponsor Project Charter Goals and Objectives Project Players Project Plan The Project Charter Scope Statement Requirements and Expectations Detailed Project Description Milestones and Deliverables Acceptance/Success Criteria Contractual Specifications The Work Breakdown Structure Dealing with the Creeps Key Review Questions Endnotes Section II: The Details 4. Time Estimating Time Historical Information Lessons Learned Expert Judgment 3- and 6-Point Estimates Getting Estimates Trusting the Data Pushing Back Who Will Do the Tasks? Understanding Scheduling Tools Network Diagram Start–End–Float Gantt Chart Task Relationships Other Dependency Considerations Leads and Lags Calendars and Updating Sequencing Tasks Schedule Development Schedule Control Crashing Fast Tracking Key Review Questions 5. Costs Estimating Cost Cost Categories Direct Costs Variable Costs Indirect Costs Special Case Costs Capital Costs Assessing Costs Types of Estimates Order of Magnitude Budget Estimate Definitive Estimate Pro Forma Assessments Other Estimating Considerations Cost Estimating Tools Analogous Estimating Parametric Estimating Bottom-Up Estimating Allocating Budgeted Costs Key Review Questions Endnote 6. Quality History of Quality in the United States Project Quality Management Project Planning Quality Management Tools Flow Charts Cause-and-Effect Diagrams Check Sheets Pareto Charts Histograms Control Charts Scatter Plot Project Quality Control Project Quality Assurance What Is Quality? A Transcendent Approach Product-Based Approach User-Based Approach Manufacturing-Based Approach Value-Based Approach Quality of Service Approaches Basic Statistical Concepts Used in Quality Assessment Attributes and Variables Mean, Median, Mode Range, Variance, Standard Deviation The Cost of Quality Summary Key Review Questions Endnotes 7. Communications Process of Communicating Methods of Communicating Conditions of Communications Barriers to Communications Improving Your Communications Variables of Communications Communications Management Plan Communications Plan Improving Communications Social Media and Healthcare Reporting Key Review Questions Endnotes 8. Change Dealing with Change Monitoring and Controlling Changes Change as a Good Things Support and Authority Project Managers as Change Agents Projects/Change Are One and the Same Summary Key Review Questions Endnotes 9. Risk What Is Risk? Risk and Reward Interviewing Risk Matrices Risk Identification What to Consider Qualitative and Quantitative Risk Analysis Lesson Learned Responding to Risk Mitigating Risk Accepting Risk Monitoring Risks Earned Value Management Specific Example of Risk Assessment Clarity and Specificity of Requirements Risks Key Review Questions Endnotes 10. Contracting and Procurement What Is a Contract? Contract Types Fixed Price Contracts Cost Reimbursable Contracts Organizing for Contracting Centralized Contracting Decentralized Contracting The Procurement Process Pre-Purchase Purchase Post-Purchase Contract Administration and Close-Out Key Review Questions Endnotes 11. Project Close-Out Internally Facing Reason Externally Facing Reason Contract Closure Closing Out the Team Key Review Questions 12. The Role of the Project Manager Skill Set Roles and Responsibilities Communications Processes and Procedures Making Plans Estimating Time and Costs Provide Necessary Status and Tracking Summary Key Review Questions Endnote Section III: Management Skills as a Necessity 13. Motivation, Teaming, and the Project Team History of Motivation What Motivates You? Teaming Forming Storming Norming Performing Adjourning Why Are Teams so Important? The Project Team Choosing a Project Team Planning for the Team Developing a Project Key Review Questions Endnotes 14. Leadership and Power Leadership Leadership versus Management Leadership Theories Power Power Defined Power Structures Key Review Questions Endnotes 15. Negotiating and Conflict Management What Is a Negotiation? The Logical Component The Emotional Component Types of Negotiations Negotiation Styles People Who Are Different Specifically Managing Conflict Key Review Questions Endnotes Section IV: Beyond Project Management 16. Program Management Program Phases Setting Customer Expectations Core Program Team Elements Program Director Program Engineer Program Planner/Scheduler Site Project Manager Program Clerk Program Documentation The Integrated Plan Statement of Work Work Breakdown Structure Costs Working the Detailed Schedule Plan, Obtain, and Execute Integration Ongoing Operations Close-Out Summary Key Review Questions Endnotes Section V: Intersection of Healthcare and Manufacturing 17. Project Management – Pharma and Medical Device Manufacturing Project Needs and Initiation Project Development Waterfall Iterative Development Endnotes Section VI: Greening Healthcare 18. Sustainability and Green Efforts in Healthcare Sustainability The Greening of Healthcare The Organization The Facility Your Team Your Project Yourself Sustainability and the Sustainability Wheel The Sustainability Wheel Have a Good Mission Statement Develop an Environmental Management Plan Summary Key Review Questions Endnotes Section VII: Healthcare Agility 19. Application of Agile in the Healthcare Environment Understanding the Agile Process Agile Basics Lean Project Management Summary Endnotes Appendix A: A New Way to Think about Planning – Set the Stage Appendix B: Reports Report Appendix C: The Importance of Communication and Risk Management Appendix D: Answers to Key Review Questions Index "A growing number of healthcare organizations are implementing project management principles to improve cost and service efficiencies. They are in desperate need of resources that clearly illustrate the project management needs of todays healthcare professional. Project Management for Healthcare fills this need. Using easy-to-follow language, it explains how the time-tested principles of project management can help maximize limited resources and ensure the highest possible quality of care. Exploring the discipline of project management from the perspective of the healthcare environment, the book dissects the project process and provides the tools and techniques required to successfully plan, execute, and control any healthcare-based project. From identifying stakeholders to constructing a project plan, this book covers the complete spectrum of project planning activities. Complete with chapter summaries, exercises, hints, review questions, and case studies, it illustrates applications across a range of healthcare settings. Explains how to utilize the project plan to execute projects within budget, schedule, and quality objectives Covers program management as it relates to healthcare Addresses the interaction between healthcare and information technology Presents best practices from the pharmaceutical and medical equipment industries that can easily be adapted to any helthcare setting Because most healthcare personnel will inevitably have to work with program management and need to interact with pharmaceutical companies and medical device manufacturers, the book provides an inside look at the processes and best practices used to bring products to market in these industries. Explaining how to adapt these processes to drive down costs and improve the quality of care in any healthcare setting, the book includes a case study of a fictitious medical facility that illustrates the proper application of the tools and techniques needed to manage healthcare projects effectively and efficiently"--Provided by publisher. "Preface I was a healthcare professional. My first "real" job after graduating from college was as a licensed health inspector, then as a licensed health officer, and finally as a health administrator for a small town with a population of about 15,000 people. It was there that I became an accidental or incidental project manager. Until recently, project management was an "accidental profession." Few started out as project managers. They were usually something else and either were handed a project to undertake, or suggested an enhancement to an existing process, procedure, or product, and were told to "run with it." Either way, their primary job was doing something else. As the health administrator, I was responsible for the animal control program in my town. Because I had a full-time animal control warden and an animal control van, the town suggested I offer those services to other local municipalities to generate income to be able to expand my program. Two of the abutting towns agreed and signed a contract with our Board of Health. Part of that agreement was to pick up stray dogs and cats. It immediately became clear that we needed a place to house the animals"--Provided by publisher.