Private action for public purpose : examining the growth of Falck, the world's largest rescue company

This book analyses the private provision of rescue and emergency services, and focuses on the emergence of the world’s largest rescue company, Falck. The author’s structured academic perspective is informed through close co-operation with Falck, which operates in 44 countries and across 6 continents. The chapters examine aspects of reliability, culture, innovation, trust, governance and business development within rescue and emergency services, including differentiation, internationalisation and globalisation. Drawing on detailed case studies of Falck’s global work in the USA, Columbia, India and Denmark, __Private Action for Public Purpose__ is instructive for students and researchers of business and management, and will provide value for emergency responders, managers, policy-makers and organisations involved in emergency response and crisis management. "Preface"--"Contents"--"List of Figures" -- "List of Tables" -- "Part I Key Themes" -- "1 The Emergence of Falck" -- "Introduction" -- "In Family Ownership" -- "Sophus Falck" -- "The Second Generation" -- "The Third Generation" -- "The Fourth Generation" -- "A Sense of â#x80;#x98;Feudalismâ#x80;#x99;" -- "The End of Family Ownership" -- "The Family Firm: Exploring the Literature" -- "Creation and Family Enterprise" -- "The Dimension of Time" -- "The â#x80;#x98;Wealthâ#x80;#x99; of a Family Firm" -- "Familiness" -- "Gender" -- "Loss of Family Control" -- "References" -- "2 Investigating Reliability and Rescue " -- "Introduction" -- "Hazards and Risks" -- "Hazards and Failure" -- "The Swiss Cheese and the Hot Cheese Models of Accident Causation" -- "Reliability in Organisationsâ#x80;#x94;Some Criteria" -- "High Reliability Organisations" -- "Complex Organisations" -- "Measuring Reliability" -- "Cultural Perspectives and Reliability" -- "The Cleaner and the Paperweight" -- "Reliability Redefinedâ#x80;#x94;Semantics, Scales or Perceptions?" -- "Risk Perception" -- "The Concept of a Rescue Culture" -- "Summary" -- "References" -- "3 Trust and the Public Sector " -- "Introduction" -- "Healthcare Contracts" -- "Control and Trust in Healthcare Contracts" -- "Alpha and Omega: Two Cases of Trust Building in Partnership Contracts" -- "Managing Trustâ#x80;#x94;A Central yet Difficult Task" -- "The Formation of Alpha and Omega: When Trusting Enables" -- "Preparing the Organizations to Partner" -- "An Inclusive Approach" -- "A Convincing Approach" -- "Entering the Partnership Phase: When Trust Is Challenged" -- "Conclusion" -- "References" -- "4 Innovation in Products and Services " -- "Introduction" -- "Summary" -- "Appendix: Examples of Innovation" -- "Examples of Institutional Innovation" -- "Examples of Disruptive Innovation" -- "References" -- "5 Governance and Ownership" -- "Introduction." Front Matter ....Pages i-xxii Front Matter ....Pages 1-2 The Emergence of Falck (Alex Murdock, Frederik Madsen)....Pages 3-25 Investigating Reliability and Rescue (Anton Bradburn)....Pages 27-53 Trust and the Public Sector (Christiane Stelling)....Pages 55-73 Innovation in Products and Services (Stephen Barber, Alex Murdock)....Pages 75-104 Governance and Ownership (Alex Murdock)....Pages 105-133 Diversification and Growth (Alex Murdock)....Pages 135-154 Internationalisation and Globalisation Post 2004 (Alex Murdock)....Pages 155-177 Culture and Core Values (Alex Murdock)....Pages 179-200 Front Matter ....Pages 201-201 Grupo EMI and Falck in Latin America: Working Together (Alex Murdock)....Pages 203-227 Responce in Denmark: From Competitor to Partner (Alex Murdock, Margit Physant)....Pages 229-247 Falck in India: A Challenging Market? (Alex Murdock)....Pages 249-269 Falck and the US Ambulance Market: Run Silent, Run Deep? (Alex Murdock)....Pages 271-294 Front Matter ....Pages 295-295 Conclusions and Looking to the Future (Alex Murdock)....Pages 297-320 Back Matter ....Pages 321-330 "This book analyses the private provision of rescue and emergency services, and focuses on the emergence of the world's largest rescue company, Falck. The author's structured academic perspective is informed through close co-operation with Falck, which operates in 44 countries and across 6 continents. The chapters examine aspects of reliability, culture, innovation, trust, governance and business development within rescue and emergency services, including differentiation, internationalisation and globalisation. Drawing on detailed case studies of Falck's global work in the USA, Columbia, India and Denmark, Private Action for Public Purpose is instructive for students and researchers of business and management, and will provide value for emergency responders, managers, policy-makers and organisations involved in emergency response and crisis management."-- Provided by publisher Annotation This text analyses the private provision of rescue and emergency services, and focuses on the emergence of the world's largest rescue company, Falck. The author's structured academic perspective is informed through close co-operation with Falck, which operates in 44 countries and across 6 continents. The chapters examine aspects of reliability, culture, innovation, trust, governance and business development within rescue and emergency services, including differentiation, internationalisation and globalisation