Practice Made Perfect : A Complete Guide to Veterinary Practice Management

Managers need a wide range of skills to effectively help lead a practice. With these skills, practice managers can play a major role in the success of a practice—ensuring not only financial growth, but also a higher level of employee satisfaction. The fully updated second edition of this practice management bible offers practical advice you can apply immediately, increasing your confidence as a manager and making you feel more in control. Topics covered include personnel management, employment laws, accounting and bookkeeping, medical records, marketing your practice, and much more. This comprehensive guide is an excellent resource for managers who are new to veterinary management, and those who might need a reference or refresher New to the second edition: chapter on strategic planning; tips for setting up internal controls in the bookkeeping process; expanded and updated information on budgeting; a quick-start guide to managing overstocked inventory. The second edition of "Practice Made Perfect" provides practice managers with the wide range of skills necessary to successfully and confidently manage a veterinary practice. The book covers vital topics such as human resources, inventory, marketing your practice, accounting, medical records and more. New to the second edition: Internet-based marketing and social media; strategic planning and brand creation; a quick-start guide for practices with inventory issues; budgeting and setting up internal controls in the bookkeeping process; companion website access containing all pertinent forms in the book; completely updated legal review--From publisher description What you need to know about management What does it take to be a manager? Strategic planning Personnel management The employment cycle Employment laws Reception and front-desk procedures Medical records Inventory control and management Hospital revenue and financial control Accounting and bookkeeping The human/companion animal bond Marketing your veterinary practice. Title Page 2 Copyright Page 3 Contents 4 List of Figures 6 Acknowledgments 8 1 9 2 10 3 20 4 41 5 70 6 71 7 102 8 169 9 198 10 199 11 246 12 290 13 342 14 343 15 400 16 449 17 450 18 470 Glossary 513 References 540 Additional Resources 551 Index 565 About the Author 635 Accompanying CD-ROM contains ... "all pertinent forms in the book."--Page 4 of cover