Пол Нивен. Сбалансированная система показателей для государственных и неприбыльных организаций

Hands-on Guidelines For Using The Balanced Scorecard Within Mission-driven Organizations Today's Insistence On Demonstrated Organizational Performance Is Not Limited To Private-sector Corporations. Public And Nonprofit Agencies Are Also Finding That, As Financial Resources Decrease And Demand For Results Increases, They Too Must Institute Performance Goals Along With Programs And Processes To Consistently Progress Toward Those Goals. Balanced Scorecard Step-by-step For Government And Nonprofit Agencies Identifies The Opportunities-and Helps Eliminate The Obstacles-of Bringing The Popular And Proven Balanced Scorecard Approach To Public And Nonprofit Organizations. This Results-focused And Practical Book Provides You With: Fundamentals Of The Balanced Scorecard Concept Advice On How To Alter The Geography Of The Balanced Scorecard To Fit Public And Nonprofit Agencies Techniques For Developing Strategy Maps And Balanced Scorecards Throughout Your Organization Tools And Templates To Link The Balanced Scorecard With Key Management Processes Balanced Scorecard Step-by-step For Government And Nonprofit Agencies Outlines The Very Real Benefits Of The Field-proven Balanced Scorecard Approach, And Details How It Can Be Tailored To The Unique Requirements And Realities Of Nonprofit And Public-sector Organizations. Let It Show You How To Use The Balanced Scorecard To Help Your Organization Dramatically Improve Operational And Fiscal Effectiveness-and Better Meet The Needs Of Your Stakeholders. Introduction To Performance Measurement And The Balanced Scorecard -- Adapting The Balanced Scorecard To Fit The Public And Nonprofit Sectors -- Pouring The Foundation For Balanced Scorecard Success -- Training And Communication Planning For Balanced Scorecard Success -- Mission, Values, And Vision -- Strategy: The Core Of Every Balanced Scorecard -- A Balanced Scorecard Within Your Performance Management Framework -- Developing Your Balanced Scorecard -- Developing Performance Objectives On A Strategy Map -- Performance Measures, Targets, And Initiatives -- Maximizing The Effectiveness Of The Balanced Scorecard -- Creating Alignment By Cascading The Balanced Scorecard -- Linking Resource Allocation To The Balanced Scorecard -- Reporting Results -- The City Of Charlotte: A Balanced Scorecard Success Story -- Sustaining Balanced Scorecard Success. Paul R. Niven. Includes Bibliographical References And Index. Today's insistence on demonstrated organizational performance is not limited to private-sector corporations. Public and nonprofit agencies are also finding that, as financial resources decrease and demand for results increases, they too must institute performance goals along with programs and processes to consistently progress toward those goals. Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies identifies the opportunities -- and helps eliminate the obstacles -- of bringing the popular and proven Balanced Scorecard approach to public and nonprofit organizations. Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies outlines the very real benefits of the field-proven Balanced Scorecard approach, and details how it can be tailored to the unique requirements and realities of nonprofit and public-sector organizations. Let it show you how to use the Balanced Scorecard to help your organization dramatically improve operational and fiscal effectiveness -- and better meet the needs of your stakeholders.Over the past decade, the Balanced Scorecard has become one of the business world's leading methodologies for measuring organizational performance and achieving exceptional and sustainable results. From small-scale organizations to multinational conglomerates, the Balanced Scorecard has provided decision-makers with a tool to monitor their organizations from four broad, yet interrelated perspectives, and focus on those measures that are most critical to achieving success. And it's not just private-sector firms that are benefiting from the power of the Balanced Scorecard. Public and nonprofit agencies are also discovering how they can reap the benefits of this proven tool by adapting the Scorecard approach to their own goals and situations. Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies shows how you can format the "geography" of the Balanced Scorecard to fit your nonprofit or public sector enterprise, and create a versatile framework for translating big-picture organizational strategies into specific operational objectives and measures ready for implementation. The Balanced Scorecard is the leading methodology for implementing performance management systems and improving efficiency. Focusing directly on the public and not-for-profit sectors, this book helps these organizations overcome the unique challenges they face when implementing a Balanced Scorecard. Guides government and nonprofit organizations through the implementation of a performance management system using the Balanced Scorecard. Authors bring a wealth of implementation knowledge and experience to this book, leading to hands-on, practical guidance and tips to that ensure success. Identifies and tackles head-on the serious obstacles unique to the world of government and nonprofits in implementing the balanced scorecard methodology. Includes action plans to walk the reader through specific implementation challenges. This book provides an easy-to-follow roadmap for successfully implementing the Balanced Scorecard methodology in small- and medium-sized companies. Building on the success of the first edition, the Second Edition includes new cases based on the author's experience implementing the balanced scorecard at government and nonprofit agencies. It is a must-read for any organization interested in achieving breakthrough results. Roadmap for Chapter One Before you can begin developing a Balanced Scorecard for your organization you must have a solid foundation of Scorecard knowledge and understanding from which to build.