Phoenix Leadership : The Healthcare Executive’s Strategy for Relevance and Resilience

Today’s healthcare leaders are facing challenges unlike ever before. New healthcare laws, reimbursement models and regulations unnerve even the most senior of leaders resulting in increasingly shorter tenures of those in leadership positions. The modern healthcare leader needs to be increasingly resilient but all relevant to their organizations and the industry. **Phoenix Leadership: The Healthcare Executive’s Strategy for Relevance and Resilience** provides a brand new, innovative concept, that of the Phoenix Leader, with proven strategies and approaches to evolve your leadership approach to one that is flexible, powerful and effective. The attributes of the Phoenix Leader include: * A strong sense of self * Effective interpersonal relationships * Ability to build an empowered workforce * Innovative * Resilience This book introduces a brand-new paradigm created by Val Gokenbach for leadership in complex organizations and provides effective strategies that will guide leaders in the healthcare field. Val possesses a doctoral degree in Management and organizational leadership and has been a healthcare executive for over 40 years. She is also a leadership consultant, professor, executive coach and author on leadership topics. You, as a healthcare leader, will learn to reinvent yourself by putting her proven concepts into effect to become a Phoenix in your organization. Cover 1 Half Title 2 Title Page 4 Copyright Page 5 Dedication 6 Table of Contents 8 Foreword 16 Introduction 20 1: Status of Healthcare in the United States 22 Healthcare Leadership: An Awesome Responsibility 22 The Concept of a Plane Crash 23 Leadership Is the Answer to Quality, Safety and Effectiveness 24 Are Leaders Born or Made? 25 Difference between Leadership and Management 26 Evolution of Leadership Theory 26 Industrial Revolution 26 Human Resource Era 27 Leadership Approaches 27 Autocratic/Authoritarian 28 Democratic/Egalitarian 28 Transactional 29 Contingency Theory 29 Followership 30 Servant 30 Coaching 30 Transformational 31 State of the Healthcare Environment 32 Organizational and Personal Effects of Ineffective Leadership 33 Causes of Ineffective Leadership 34 Inexperience 34 Lack of Knowledge of Self 35 Complacency 35 Resistance to Change 35 Ego Issues 35 Inability to Communicate a Vision 35 Ineffective Responses to Challenges 36 Inability to Read the Political Landscape 36 The Case for the Phoenix Leader 36 Application to Practice 37 References 38 2: The Phoenix Leader 40 Story of the Phoenix 40 Classic Arabian Phoenix 41 The Bennu 41 Feng Huang 41 Hou-Ou 41 Native American Thunderbird 42 Characteristics of the Phoenix 42 Attributes of the Phoenix Leader 42 Strong Sense of Self 42 Effective Interpersonal Relationship 43 Ability to Build an Empowered Workforce 43 Innovative 43 Resilience 43 Reason for Becoming a Phoenix Leader 44 Relevance 44 Personal Growth and Success 45 Contribution to Great Work 45 References 47 3: Attributes of the Phoenix Leader, a Strong Sense of Self 48 Values 48 Where Do Values Come From? 49 Alignment of Values and Behaviors 50 Finding Your Personal Values: An Exercise 51 Values-Based Leadership 53 Authenticity Defined 53 Hollis’ s 10 Steps to Authenticity 54 Authentic Leadership 56 All About Ego 57 Ego Defined 57 Superego 57 Id 57 Ego 58 Ego as the Enemy 59 Common Ego Traps to Avoid 59 Application to Practice 61 References 62 4: Attributes of the Phoenix Leader, Effective Interpersonal Relationships 64 Emotional Intelligence Defined 64 The Story of Nikki 65 Emotional Intelligence (EI), the Science 67 The First Brain 67 The Emotional Brain 67 The Rational Brain 68 Value to Leadership 68 Emotional Intelligence and the Phoenix Leader 69 Social Intelligence Defined 69 Social Intelligence (SI), the Science 69 Value to Leadership 72 Social Intelligence and the Phoenix Leader 75 Strong Communication Skills 75 Attention Span 76 Types of Learners 76 Tactile Learners 76 Audio Learners 77 Visual Learners 77 Communication Expectations of Various Generations 78 Silent Generation 78 Baby Boomers 79 Generation X 79 Generation Y 80 Putting It All Together 80 Communication Infrastructure 80 Objectives of a Communication Plan 81 Flow of Information 81 Information Distillation 83 Information Drift 83 Gossip 83 Chain of Command 84 Communication Standards 85 What Should Be Communicated? 86 The Value of Feedback 87 Formats 88 Application to Practice 88 References 88 5: Attributes of the Phoenix Leader: Building an Empowered Workforce 90 Empowerment Defined 91 How They Work and the Processes Employed 91 Where They Work 92 When They Work 92 How They Complete Their Work 93 The Leader’ s Responsibility in Building an Empowered Workforce 93 Set Expectations 94 Define Responsibilities 94 Understand Your Staff 95 Encourage Knowledge Sharing 96 Encourage Risk-Taking and Innovation 96 Empowerment in the Healthcare Environment 97 Effects of Empowerment on the Workforce 97 Organizational Trust 97 Improved Work Satisfaction 97 Organizational Commitment 98 Enhanced Financial and Workforce Metrics 98 Improved Quality and Safety 98 Patient Satisfaction 99 Building an Infrastructure for Empowerment 99 How to Begin the Construction of an Empowerment Infrastructure 100 Review of My Most Successful Model 105 Overview of the Comprehensive Model 105 Membership on the Hospital PNC 106 Rotation of Members 106 Reason for Cohorts 106 Monthly Schedule and Standard Agenda 107 The Framework for the Agenda Follows 107 Outcomes 108 Your Model 109 Application to Practice 110 References 110 6: Attributes of the Phoenix Leader: Interdisciplinary Team Leadership 112 Team Defined 113 Stages of Team Formation 115 Forming 115 Storming 116 Norming 116 Performing 116 Adjourning 117 Other Leader Responsibilities 117 Team Selection 117 Orientation of New Members 118 The Art of Delegation 119 Advantages of Effective Delegation 119 How to Delegate Well 120 Measurement of Success of the Team 122 Objective Measurements 122 Subjective Measurements 122 Celebration of Success 123 Virtuoso Teams 124 Application to Practice 125 References 126 7: Attributes of the Phoenix Leader: Change Agency 128 Change Agency Defined 128 Types of Change 130 Evolutionary Change 130 Forced Change 131 Invented Change 131 Change Theories 132 Lewin’ s Change Theory 132 Lippit’ s Model of Change 133 Kotter’ s Change Model 133 Gokenbach’ s Model of Empowered Change (Figure 7.1) 134 Innovation Defined 139 12 Different Ways for Companies to Innovate 139 Offerings 140 Customer 140 Processes 141 Presence 141 Levels of Thinking 142 Cultural Competence 145 Edgar Schein’ s Model of Organizational Culture 145 Artifacts and Symbols 146 Espoused Values 146 Underlying Assumption 147 Steps to Effective Cultural Change 147 Application to Practice 148 References 149 8: Virtues, Attributes and Competencies of the Phoenix Leader 150 Virtues 150 Cardinal Virtues 151 Courage 151 Perseverance 152 Wisdom 153 Justice 154 Traditional Virtues 155 Faith 155 Hope 156 Charity 156 Relevant Virtues 157 Humility 157 Honesty 159 Balance 159 Components of Balance 160 Spirituality 161 Meditation 161 Relationships 162 Physical Activity 162 Nutrition 163 Financial Stability 163 Other Attributes of Successful Leaders 164 Fearlessness 164 Powerful 165 Positional Power 166 Legitimate 166 Reward 167 Coercive 167 Informational 167 Personal Power 168 Expert 168 Referent 168 Application to Practice 170 References 172 9: Foundational Behaviors of the Phoenix Leader 174 Visibility and Accessibility 174 Create Visibility for Your Staff 176 Role Modeling 176 Advantages of Role Modeling 177 Proactivity versus Reactivity 178 Use of Data 178 Do Not Fear Big Data 179 Study All Problems and Deficiencies 179 Share the Data Widely 179 Plan Interventions around the Data 180 Build a Comprehensive Approach 180 Use Special Cause Variation in Your Analysis 180 Develop Data-Sophisticated Leaders 181 Develop Data-Sophisticated Staff 181 Communication of Vision and Mission 182 Vision Defined 182 Mission Defined 182 Aligning the Organization 183 Application to Practice 184 References 185 10: Becoming a Phoenix Leader 186 Self-Reflection 186 How to Self-Reflect 187 Gratitude 187 Continuous Evaluation of Goals, Strategies and Approaches 189 Lifelong Learning 189 Formal Approaches 190 Informal Approaches 190 Mentors 190 Develop an Effective Personal Brand 191 Benefits to Personal Branding 192 Secrets to Developing a Successful Brand 192 Deliver What You Promise but Don’ t Promise What You Can’ t Deliver 193 Ingredients of an Effective Personal Brand 193 Application to Practice 194 In Conclusion 195 References 196 Index 198