Первоклассный сервис как конкурентное преимущество: перевод с английского

Money - it makes the world go round. We all secretly believe that it can make us happy. After all, wouldn't it be great to have enough of it so you don't need to worry? Enough to buy that dream house, car, or simply enough so you don't have to think about what you're spending? So how do the wealthy get rich? Is it luck? Or do they know something we don't? Yes they do, they know The Rules of Wealth. The rules of acquiring it. The rules of growing it. The rules of keeping it. And the rules of spending it. Richard Templar is back and this time he will make you richer. Forget practical how to reduce your weekly outgoings, forget how to choose a mortgage. In his inimitable, wry style, Templar delves deeper, revealing the simple, golden rules for creating and growing wealth. Are you ready to discover the Rules to becoming a richer you? A best selling book by John Tschohl. Proven techniques and hundreds of practical ideas that develop customer satisfaction and loyalty- two ingredients to increase profits. Service leaders and champions of service can use this book to drive a service culture. Entrepreneurs who want to grow their businesses through a service culture will find these ideas valuable. John Tschohl's revised soft cover book provides a complete action plan for making quality service the central focus of the management strategy. It has been called an encyclopedia of customer service strategies and experiences.