Performance Measurement in the Dutch Social Rented Sector: Volume 19 Sustainable Urban Areas

The contributions in Performance measurement in the Dutch social rented sector address the societal and practical needs of housing associations, in order to develop better instruments for performance measurement. The provision of useful instruments allows for more transparency and thus improved external control over housing associations. At the same time these instruments should benefit the internal control and planning processes of the housing associations. The identification of Key Performance Indicators, as well as the input, throughput and output indicators that are bound up with it, facilitates the choice, implementation and (re-)shaping of policy alternatives and the justification for choosing among these alternatives. The contributions in this work do not address the overall scope of performance measurement and performance indicators reflecting the impact of housing. The range of examples covered in the book is related to the public tasks of Dutch housing association. As well as offering practical instruments for performance measurement for specific public tasks, the book ascertains a general guideline for performance management by housing associations. For this purpose the tools that are provided by the conceptual systems approach have been used as a framework. Most of the chapters are a mixture of theoretical or conceptual ideas and practical techniques.IOS Press is an international science, technical and medical publisher of high-quality books for academics, scientists, and professionals in all fields. Some of the areas we publish in: -Biomedicine -Oncology -Artificial intelligence -Databases and information systems -Maritime engineering -Nanotechnology -Geoengineering -All aspects of physics -E-governance -E-commerce -The knowledge economy -Urban studies -Arms control -Understanding and responding to terrorism -Medical informatics -Computer Sciences Title page......Page 2 Contents......Page 6 Societal context......Page 8 Performance measurement in non-profit organisations......Page 10 External goals of the housing associations......Page 11 The conceptual systems approach......Page 14 Performance measurement and systems theory......Page 16 Purpose of this book......Page 17 References......Page 18 Introduction......Page 22 Approaches to measure social performance......Page 23 Approaches to measure financial performance......Page 34 Conclusion: towards a comprehensive system of performance measurement?......Page 38 References......Page 40 Introduction......Page 44 Overview of portfolio objectives......Page 46 Models for developing portfolio policies......Page 47 Portfolio management and investments......Page 48 Discussion and conclusions......Page 56 References......Page 58 Introduction......Page 60 The production process for maintaining and increasing liveability......Page 61 Measuring liveability......Page 63 Steering liveability......Page 68 Guidelines for steering liveability......Page 73 References......Page 76 Introduction......Page 80 Maintenance planning and execution......Page 81 Performance of building components......Page 82 Condition assessment of building components......Page 83 Planning and calculation of condition-based maintenance......Page 85 Maintenance procurement and performance measurement......Page 87 Conclusions and discussion......Page 92 References......Page 93 Introduction......Page 96 Mould......Page 97 Theoretical framework......Page 99 Health performance of housing......Page 103 Discussion......Page 105 References......Page 108 The social background......Page 112 How Te Woon operates......Page 115 Performance-based steering......Page 118 References......Page 121 Introduction......Page 124 Maintenance services......Page 126 Maintenance services and performance measurement......Page 129 Determinants of service quality......Page 132 The case of KWH-huurlabel......Page 135 Conclusions......Page 137 References......Page 139 Discussion......Page 142 References......Page 145 Addresses the societal and practical needs of housing associations, in order to develop better instruments for performance measurement. This book features a range of examples that are related to the public tasks of Dutch housing association. It ascertains a general guideline for performance management by housing associations Marnix Koopman, Henk-jan Van Mossel, Ad Straub (eds.). Includes Bibliographical References.