Performance Management in Healthcare: From Key Performance Indicators to Balanced Scorecard (HIMSS Book Series)

Performance Management in Healthcare: From Key Performance Indicators to Balanced Scorecard, Second Edition, delivers the tools and knowledge IT executives need to start and realize a successful performance management initiative. This is a practical text that provides a review of the statistical methods underlying performance management as well as a glossary of clinical and non-clinical terms that define the infrastructure elements upon which key performance indicators are designed. Moreover, the text highlights the cultural and technical challenges associated with any performance management initiative. In this book, readers will learn to recognize and develop specific strategies for the stages of behavior change. Similarly, by reviewing what's been done in performance management, readers will be able to develop and communicate a clear vision for those involved in a performance management project. This book: Provides industry proven guidance to performance management, Addresses current pains and needs in the healthcare industry, Includes a glossary of financial, medical and operational terms, Despite what many glossy brochures would have healthcare executives and informed patients believe, performance management involves more than selecting a few key performance indicators from a list - or an appendix in this book - and feeding them into a graphical BI system. As with all major IT projects in medicine, regardless of how advanced the technology, success is ultimately about behavior change, leadership and vision. Book jacket Performance management, often referred to as process management, is a strategy that can be used to achieve an optimum mix of quality, safety, patient satisfaction and solvency. The basis of performance management is the effective use of resources, as measured by quantifying processes and outcomes using key performance indicators (KPIs) – core measures that gauge the performance of an organization in particular areas. There is more to performance management than selecting a few KPIs from a list and feeding them into a graphical dashboard system. It’s about behavior change, leadership, and vision. Written for administrators, clinical staff, process improvement managers and information technology personnel of healthcare organizations, this second edition provides the knowledge necessary to provide the leadership and vision for a performance measurement initiative. This practical resource provides a high-level review of the quality/safety initiatives in healthcare, describes the implementation process from an IT perspective, and offers high-level clinical, financial and cultural details. It features an extensive listing of clinical and non-clinical KPIs: a glossary including financial, medical, and operational terms; and appendices of organizations and sources of indicators and benchmarks. Content: Overview -- Performance management strategies -- Meaningful use -- Performance management cycle -- Key performance indicators -- Non-clinical indicators -- Clinical indicators -- Benchmarks -- Reporting -- Behavior change -- Statistics -- Appendix A. Healthcare quality organizations -- Appendix B. AHRQ quality indicators -- Appendix C. AHRQ toolkits -- Appendix D. AHRQ QI toolkit components -- Appendix E. AHRQ quality and disparities report measures -- Appendix F. AHRQ HEDIS measures for physicians -- Appendix G. OASIS-based outcomes measures -- Appendix H. OASIS-based process measures -- Appendix I. NHS England statistics -- Appendix J. Australian NSQHS standards.