Perfect phrases for healthcare professionals : hundreds of ready-to-use phrases for improving communications, delivering quality care, and every type of patient situation

**THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME** In the fast-paced environment of healthcare, tense, complicated, and unpredictable interactions are a guarantee. Clear communication is an absolute necessity for resolving workplace conflicts and keeping patients fully educated in what can literally be life or death situations. __Perfect PhrasesTM for Healthcare Professionals__ has hundreds of ready-to-use phrases for clearly communicating with patients, their families, and colleagues. It provides the most effective language to help you: - Respond to patients' concerns empathetically and professionally - Resolve confl icts with colleagues and staff members - Break bad news with clarity and sensitivity - Deal with suspected child abuse or other illegal activity - Disclose medical errors with honesty and tact Perfect phrases for healthcare professionals contains hundreds of ready-to-use phrases for clearly communicating with patients, their families, and colleagues. It provides effective language for responding to patients' concerns empathetically and professionally; resolve conflicts with colleagues and staff members; break bad news with clarity and sensitivity; deal with suspected child abuse and other illegal activities; disclose medical errors with honesty and tact. Table of contents: Chapter 1: Perfect phrases for patients upset about their care Chapter 2: Perfect phrases for patients suffering from a medical error Chapter 3: Perfect phrases for patients wanting medically unnecessary prescriptions or tests Chapter 4: Perfect phrases for breaking bad news to patients and their families Chapter 5: Perfect phrases for dealing with suspected child abuse, elder abuse, or intimate partner violence Chapter 6: Perfect phrases for dealing with difficult colleagues Chapter 7: Perfect phrases for dealing with difficult administrative staff In the fast-paced environment of healthcare, tense, complicated, and unpredictable interactions are a guarantee. Clear communication is an absolute necessity for resolving workplace conflicts and keeping patients fully educated in what can literally be life or death situations. This book is communicating with patients, their families, and colleagues. It provides the most effective language to help you: Respond to patients' concerns empathetically and professionally. Resolve conflicts with colleagues and staff members. Break bad news with clarity and sensitivity. Deal with suspected child abuse or other illegal activity. Disclose medical errors with honesty and tact More than 1 MILLION Perfect Phrases books sold! The perfect quick-reference guide for engaging in challenging healthcare-related conversations with patients and their loved ones, colleagues, or superiors--articulately and professionally