People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals (Wiley Corporate F&A)

**Business Professionals, to be Truly Effective and Advance in their Careers, Must Master their People-Centric Skills.**__People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals__ is a comprehensive guide to the "soft skills" that make technical professionals more effective. __People-Centric Skills__ aim to improve all aspects of personal interactions, relationship development, and communication. These skills are as essential to success as are technical capabilities. This is the story of a leading internal audit department taking that next step to becoming a world-class audit organization in a fictional company. The foundation of that next step is developing their People-Centric Skills. The book demonstrates the impact that interpersonal and communication skills – whether good or bad – have on an auditor's effectiveness, job, and career. Readers will be able to empathize with the characters, and relate to the real-life situations in which they find themselves. Each chapter features a summary of key People-Centric points and guidelines that will help readers apply what they've learned to their own projects and departments. In a 2013 study sponsored by the Institute of Internal Auditors ("IIA"), the seven key attribute areas identified to be a successful auditor include relationship building, partnering, communications, teamwork, diversity, continuous learning and integrity. Unfortunately, most professionals never obtain these skills as part of their college degrees, certifications and other ongoing training. They are left to their own devices when it comes to developing these talents. The book follows an easy-to-read fictional narrative to highlight areas for improvement, and uses common scenarios to illustrate how to apply the lessons. __People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals__ focuses on many of these critical attributes. Topics include: * Conflict Management * Coaching and Mentoring * Building an Effective Team and Team Dynamics * Team Leadership * Partnering and Relationship Building * Effective Meeting Practices * Brainstorming and Multivoting * Assessing Corporate Culture * Active Listening * Non-verbal Communications * Consensus Building These skills apply not only to internal auditors but also transfer across a broad range of business professions and industries, and from professional to personal life. They open doors, establish effective relationships, improve effectiveness, and can turn a "no" into a "yes." They are the true differentiator in advancing a career. For an auditor to be truly effective, great people skills are one of the most important tools in the box. __People-Centric Skills: Interpersonal and Communication Skills for Auditors__ __and Business Professionals__ is a straightforward guide to getting along, getting what you want in a constructive manner, and becoming a world-class professional. Business Professionals, to be Truly Effective and Advance in their Careers, Must Master their People-Centric Skills. People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals is a comprehensive guide to the "soft skills" that make technical professionals more effective. People-Centric Skills aim to improve all aspects of personal interactions, relationship development, and communication. These skills are as essential to success as are technical capabilities. This is the story of a leading internal audit department taking that next step to becoming a world-class audit organization in a fictional company. The foundation of that next step is developing their People-Centric Skills. The book demonstrates the impact that interpersonal and communication skills – whether good or bad – have on an auditor's effectiveness, job, and career. Readers will be able to empathize with the characters, and relate to the real-life situations in which they find themselves. Each chapter features a summary of key People-Centric points and guidelines that will help readers apply what they've learned to their own projects and departments. In a 2013 study sponsored by the Institute of Internal Auditors ("IIA"), the seven key attribute areas identified to be a successful auditor include relationship building, partnering, communications, teamwork, diversity, continuous learning and integrity. Unfortunately, most professionals never obtain these skills as part of their college degrees, certifications and other ongoing training. They are left to their own devices when it comes to developing these talents. The book follows an easy-to-read fictional narrative to highlight areas for improvement, and uses common scenarios to illustrate how to apply the lessons. People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals focuses on many of these critical attributes. Topics include: Conflict Management Coaching and Mentoring Building an Effective Team and Team Dynamics Team Leadership Partnering and Relationship Building Effective Meeting Practices Brainstorming and Multivoting Assessing Corporate Culture Active Listening Non-verbal Communications Consensus Building These skills apply not only to internal auditors but also transfer across a broad range of business professions and industries, and from professional to personal life. They open doors, establish effective relationships, improve effectiveness, and can turn a "no" into a "yes." They are the true differentiator in advancing a career. For an auditor to be truly effective, great people skills are one of the most important tools in the box. People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals is a straightforward guide to getting along, getting what you want in a constructive manner, and becoming a world-class professional. People-Centric Skills 3 Contents 9 Foreword 11 Preface 13 Acknowledgments 17 CHAPTER ONE The People-Centric Journey Begins 21 CHAPTER TWO Agreeing to the Plan 31 CHAPTER THREE Corporate Culture Mentoring 53 CHAPTER FOUR Managing Conflict with Difficult Executives 65 CHAPTER FIVE Coaching a Leader to Form a Team 93 CHAPTER SIX Team Dynamics: Setting the Foundation for Success 115 CHAPTER SEVEN Communicating to Build Relationships 151 CHAPTER EIGHT Continuing the People-Centric Journey 177 About the Authors 185 EULA 188 The People-centric Journey Begins -- Agreeing To The Plan -- Corporate Culture Mentoring -- Managing Conflict With Difficult Executives Team Dynamics : Setting The Foundation For Success -- Communicating To Build Relationships -- Continuing The People-centric Journey. Danny M. Goldberg, Manny Rosenfeld. Includes Bibliographical References And Index.