بهترین شیوه‌های برون‌سپاری: راهنمای گام‌به‌گام برای مدیریت تغییرات، چالش‌ها، فرصت‌ها و پیاده‌سازی یک فرآیند برون‌سپاری موفق؛ دفترچه کار برون‌سپاری

A professional technical roadmap to Challenges, Opportunities, Change Management & Implementation of a Successful Outsourcing Process, with templates & design documents for organizational implementation. Table of Contents......Page 4 1 INTRODUCTION ROADMAP......Page 6 2 OUTSOURCING – SOURCING STRATEGY......Page 10 3 OUTSOURCING - SERVICE DESK......Page 28 4 SUPPORTING DOCUMENTS......Page 46 4.1 SERVICE SOURCING STRUCTURES......Page 48 4.2 SOURCING ROLES AND RESPONSIBILITIES......Page 50 4.3 SERVICE DESK ROLES AND RESPONSIBILITIES......Page 52 4.4 SERVICE DESK TECHNOLOGY......Page 54 4.5 EXAMPLE OUTSOURCING CONTRACT TEMPLATE......Page 66 4.6 SERVICE DELIVERY MODEL OPTIONS......Page 94 4.7 SERVICE DESK METRICS......Page 100 4.8 OUTSOURCING – SERVICE LEVELS......Page 102 6. OUTSOURCING TRANSITION PLAN......Page 156 7. SERVICE DESK OUTSOURCING TEMPLATE......Page 166 8. FURTHER READING......Page 180 A wealth of Information, templates, blueprints and insights. An excellent source for information and guidance. The book's main parts cover: how to plan, lead and manage outsourcing initiatives and a guide for outsourcing entrepreneurs. Some specific topics include: making decisions to outsource; what is needed to be known before starting; assessing cost, benefit, and risk; outsourcing options; selecting suppliers and vendors; and much more. Includes an extensive blueprint and templates directory ready to use. Offers a wealth of information and insights.