Outlines & Highlights for Corporate Management, Governance, and Ethics Best Practices by Vallabhaneni, ISBN: 9780470117231 (Paperback) - Common

All the best practices a manager and an executive need-in a one-stop, comprehensive reference Praise for Corporate Management, Governance, and Ethics Best Practices "If you want a comprehensive compendium of best practices in corporate governance, risk management, ethical values, quality, process management, credible financial reporting, and related issues like the SOX Act all in one place spanning both breadth and depth, Vallabhaneni's book is the source of insightful thoughts as a reference manual. A must-read and a should-own for all institutions and libraries around the globe; I am pleased I read it and use it in my classes." -Professor Bala V. Balachandran, Kellogg School of Management, Northwestern University "Mr. Vallabhaneni has an excellent grasp of corporate governance principles. In particular, he shows how these principles can mitigate a broad range of corporate risks." -Steven M. Bragg, author of Accounting Best Practices and Inventory Best Practices "Professor Vallabhaneni provides an excellent analysis of the corporate governance landscape. His discussion and categorization of risks confronting an organization will be very helpful to boards of directors." -Frederick D. Lipman, President of the Association of Audit Committee Members, Inc. and Partner, Blank Rome LLP Representing a single and collective voice for the entire business management profession, Corporate Management, Governance, and Ethics Best Practices provides a cohesive framework for organization-wide implementation of the best practices used by today's leading companies and is an authoritative source on best practices covering all functions of a business corporation, including governance and ethics. CORPORATE MANAGEMENT, GOVERNANCE, AND ETHICS BEST PRACTICES......Page 6 CONTENTS......Page 8 PREFACE......Page 14 1.1 BEST PRACTICES......Page 26 1.2 BENCHMARKING......Page 29 1.3 PERFORMANCE INDICATORS AND MEASURES......Page 32 1.4 BEST-PRACTICES MANAGEMENT CAPABILITY MATURITY MODEL......Page 39 2.1 OVERVIEW......Page 44 2.2 ROLES AND RESPONSIBILITIES OF THE BOARD OF DIRECTORS......Page 51 2.3 ROLES AND RESPONSIBILITIES OF THE CHIEF EXECUTIVE OFFICER AND OTHER SENIOR EXECUTIVES......Page 57 2.4 ROLES AND RESPONSIBILITIES OF THE CHIEF GOVERNANCE OFFICER......Page 59 2.5 ROLES AND RESPONSIBILITIES OF EXTERNAL AND INTERNAL AUDITORS......Page 60 2.6 ROLES AND RESPONSIBILITIES OF THE AUDIT COMMITTEE AND OTHER COMMITTEES......Page 62 2.8 ROLES AND RESPONSIBILITIES OF GATEKEEPERS......Page 65 2.9 CORPORATE CONTROL FRAMEWORK......Page 68 2.10 FRAUD AND FRAUDULENT FINANCIAL REPORTING......Page 74 2.11 CORPORATE RISK MANAGEMENT......Page 82 2.12 APPLICABLE LAWS, REGULATIONS, STANDARDS, AND PRINCIPLES......Page 98 3.1 OVERVIEW......Page 106 3.2 ROLES AND RESPONSIBILITIES OF THE CHIEF ETHICS OFFICER......Page 107 3.3 ETHICAL AND LEGAL PRINCIPLES......Page 108 3.4 IMPLEMENTING AN ETHICS STRATEGY AND TRAINING PROGRAM......Page 110 3.5 HANDLING SHAREHOLDERS, INVESTORS, AND CREDITORS......Page 112 3.6 HANDLING STOCK MARKETS AND INVESTMENT ANALYSTS......Page 114 3.7 HANDLING EMPLOYEES AND LABOR UNIONS......Page 115 3.8 HANDLING REGULATORS AND GOVERNMENT AUTHORITIES......Page 117 3.9 HANDLING SUPPLIERS, VENDORS, CONTRACTORS, AND CUSTOMERS......Page 118 3.10 HANDLING PURCHASING AGENTS, BUYERS, OR COMMODITY/SERVICE EXPERTS, AND MARKETING AND SALESPEOPLE......Page 120 3.11 HANDLING RELATED PARTIES AND THIRD PARTIES......Page 121 3.13 ADDRESSING CORPORATE SOCIAL RESPONSIBILITY AND ACCOUNTABILITY......Page 122 3.14 APPLICABLE LAWS, REGULATIONS, STANDARDS, AND PRINCIPLES......Page 123 4.2 ROLES AND RESPONSIBILITIES OF GENERAL MANAGERS AND SENIOR MANAGERS......Page 130 4.3 STRATEGIC MANAGEMENT......Page 132 4.4 KEYS TO MANAGING PEOPLE......Page 136 4.5 ORGANIZATIONAL CULTURE......Page 137 4.6 BUSINESS CHANGE MANAGEMENT......Page 143 4.7 BUSINESS CONTRACT MANAGEMENT......Page 147 4.8 APPLICABLE LAWS, REGULATIONS, STANDARDS, AND PRINCIPLES......Page 150 5.2 ROLES AND RESPONSIBILITIES OF THE CHIEF OPERATIONS OFFICER......Page 152 5.3 WORLD-CLASS MANUFACTURING MANAGEMENT......Page 154 5.4 PRODUCT DESIGN AND DEVELOPMENT......Page 157 5.5 INVENTORY AND LOGISTICS MANAGEMENT......Page 164 5.6 SUPPLY CHAIN MANAGEMENT......Page 168 5.7 WORLD-CLASS SERVICE MANAGEMENT......Page 172 5.8 SERVICE DESIGN AND DEVELOPMENT......Page 175 5.9 SERVICES ACQUISITION MANAGEMENT......Page 176 5.10 APPLICABLE LAWS, REGULATIONS, STANDARDS, AND PRINCIPLES......Page 181 6.2 ROLES AND RESPONSIBILITIES OF THE CHIEF MARKETING OFFICER......Page 190 6.3 WORLD-CLASS MARKETING AND SALES MANAGEMENT......Page 192 6.4 PRODUCT MARKETING BEST PRACTICES......Page 200 6.5 SERVICE-MARKETING BEST PRACTICES......Page 203 6.6 SALES-MANAGEMENT BEST PRACTICES......Page 205 6.7 APPLICABLE LAWS, REGULATIONS, STANDARDS, AND PRINCIPLES......Page 207 7.2 WHAT IS TOTAL QUALITY MANAGEMENT?......Page 212 7.3 BENEFITS OF TQM PRACTICES......Page 215 7.5 IMPORTANT FEATURES OF TQM......Page 216 7.7 PRODUCT-QUALITY BEST PRACTICES......Page 217 7.8 SERVICE-QUALITY BEST PRACTICES......Page 219 7.9 QUALITY-IMPROVEMENT, PROBLEM-SOLVING, AND DECISION-MAKING TOOLS......Page 220 7.10 APPLICABLE LAWS, REGULATIONS, STANDARDS, AND PRINCIPLES......Page 226 8.2 BUSINESS PROCESSES......Page 232 8.3 BUSINESS PROCESS REENGINEERING......Page 233 8.4 BUSINESS PROCESS IMPROVEMENT......Page 243 8.5 BUSINESS-PROCESS MANAGEMENT TOOLS......Page 246 8.6 APPLICABLE STANDARDS AND PRINCIPLES......Page 249 9.2 ROLES AND RESPONSIBILITIES OF THE CHIEF PEOPLE OFFICER......Page 254 9.3 WORLD-CLASS HUMAN RESOURCES MANAGEMENT......Page 256 9.4 CONDUCTING A SELF-ASSESSMENT OF HUMAN CAPITAL PROGRAM......Page 259 9.5 MAJOR PRINCIPLES AND BEST PRACTICES OF HUMAN CAPITAL......Page 264 9.6 APPLICABLE LAWS, REGULATIONS, STANDARDS, AND PRINCIPLES......Page 268 10.2 ROLES AND RESPONSIBILITIES OF CONTROLLER, TREASURER, AND CHIEF FINANCIAL OFFICER......Page 276 10.3 WORLD-CLASS FINANCE MANAGEMENT......Page 280 10.4 CAPITAL BUDGET......Page 292 10.5 OUTSOURCING FINANCE OPERATIONS......Page 296 10.6 STANDARDS FOR INTERNAL CONTROL......Page 301 10.7 APPLICABLE LAWS, REGULATIONS, STANDARDS, AND PRINCIPLES......Page 308 11.2 ROLES AND RESPONSIBILITIES OF CHIEF INFORMATION OFFICER......Page 318 11.3 WORLD-CLASS INFORMATION TECHNOLOGY MANAGEMENT......Page 320 11.4 INFORMATION TECHNOLOGY GOVERNANCE......Page 328 11.5 INFORMATION TECHNOLOGY CHANGE MANAGEMENT......Page 330 11.6 INFORMATION TECHNOLOGY UTILITY SERVICE AND VALUE......Page 331 11.7 INFORMATION TECHNOLOGY PERFORMANCE MANAGEMENT......Page 334 11.8 INFORMATION TECHNOLOGY CONTRACT MANAGEMENT......Page 337 11.9 INFORMATION TECHNOLOGY INVESTMENT MANAGEMENT......Page 340 11.10 SYSTEM DEVELOPMENT AND ACQUISITION METHODOLOGY......Page 343 11.11 INFORMATION SECURITY MANAGEMENT......Page 346 11.12 COMPUTER SECURITY INCIDENTS......Page 351 11.13 INTERCONNECTING SYSTEMS......Page 361 11.14 COMPUTER OPERATIONS MANAGEMENT......Page 388 11.15 INFORMATION-TECHNOLOGY CONTINGENCY PLANNING......Page 396 11.16 APPLICABLE LAWS, REGULATIONS, STANDARDS, AND PRINCIPLES......Page 400 12.2 ROLES AND RESPONSIBILITIES OF CHIEF GLOBALIZATION OFFICER......Page 410 12.3 INTERNATIONAL TRADE MANAGEMENT......Page 412 12.4 INTELLECTUAL PROPERTY MANAGEMENT......Page 416 12.5 INTERNATIONAL LICENSING AND FRANCHISING MANAGEMENT......Page 421 12.6 INTERNATIONAL RISK MANAGEMENT......Page 424 12.7 MANAGING OFFSHORE BUSINESS ACTIVITIES......Page 425 12.8 APPLICABLE LAWS, REGULATIONS, STANDARDS, AND PRINCIPLES......Page 429 13.2 PROJECT INTEGRATION MANAGEMENT......Page 434 13.3 PROJECT SCOPE MANAGEMENT......Page 435 13.5 PROJECT COST MANAGEMENT......Page 436 13.7 PROJECT HUMAN-RESOURCES MANAGEMENT......Page 437 13.9 PROJECT RISK MANAGEMENT......Page 438 13.11 APPLICABLE LAWS, REGULATIONS, STANDARDS, AND PRINCIPLES......Page 439 INDEX......Page 444

corporate Management, Governance, And Ethics Best Practices

best Practices Are The Processes, Practices, And Systems Identified In Public And Private Organizations That Performed Exceptionally Well And Are Widely Recognized As Improving An Organization's Performance And Efficiency In Specific Areas. Successfully Identifying And Applying Best Practices Can Improve Business Processes And Increase Organizational Effectiveness. Based On Author S. Rao Vallabhaneni's Decades Of Management Experience, Corporate Management, Governance, And Ethics Best Practices Provides A One-stop, Comprehensive Reference Guide To The Best-of-the-best Practices For Corporate Business Practitioners And Government Employees Worldwide.

because Every Company's Resources And Budget Is Different, Corporate Management, Governance, And Ethics Best Practices Takes A Big Picture Approach, Allowing Managers And Executives To Tailor Each Practice Based On Organization-specific Resource Availability As Well As Management Strategies And Priorities. Each Self-contained Chapter Begins With An Over-view Of The Topic, A Presentation Of Man- Agement's Roles And Responsibilities, A Dis-cussion Of Core Topics, And Ends With Applicable Laws, Rules, Regulations, Standards, And Principles.

when Implemented Properly, These Best Practices Help Organizations:

• increase Product Sales And Service Revenues
• achieve Cost, Production, And Service Efficiencies
• increase Effective Utilization Of Financial And Nonfinancial Resources
• improve Organizational, Operational, Technical, And Financial Performance
• increase The Quality Of Products And Services In The Marketplace
• increase Market Share, Profits, And Returns
• adhere To Ethical Principles And Values And Comply With All Applicable Laws, Regulations, And Standards
• enjoy A Competitive Edge In The Industry
• enhance The Firm's Posture Of Social Responsibility

within This Trove Of Proven Winning Strategies, Best-in-class Employees Working For World-class Organizations Will Find A Wellspring Of Information To Help Them Think Differently, Act Radically, Discover Their Own Best-of-breed Solutions, And Implement Best Practices To Prosper And Grow Their Organizations' Business Continuously And Successfully.

"Best practices are the processes, practices, and systems identified in public and private organizations that performed exceptionally well and are widely recognized as improving an organization's performance and efficiency in specific areas. Successfully identifying and applying best practices can improve business processes and increase organizational effectiveness. Based on author S. Rao Vallabhaneni's decades of management experience, Corporate Management, Governance, and Ethics Best Practices provides a one-stop, comprehensive reference guide to the best-of-the-best practices for corporate business practitioners and government employees worldwide." "Because every company's resources and budget is different, Corporate Management, Governance, and Ethics Best Practices takes a 'big picture" approach, allowing managers and executives to tailor each practice based on organization-specific resource availability as well as management strategies and priorities. Each self-contained chapter begins with an overview of the topic, a presentation of management's roles and responsibilities, a discussion of core topics, and ends with applicable laws, rules, regulations, standards, and principles."--Jacket