Oral Pathology for the Dental Hygienist (ORAL PATHOLOGY FOR THE DENTAL HYGIENIST ( IBSEN))

Oral Pathology for the Dental Hygienist is your source for the most trusted content in oral pathology. With more than 50 years of combined real-world experience, Olga Ibsen and Joan Phelan have created a text that offers the ideal combination of clinical photographs, radiographs and discussion to help you identify, understand, evaluate, and document the appearance of normal and disease states. This user-friendly, atlas-style text features the learning tools and updated content you need to prepare for success on your exams and throughout your professional career. More than 500 high-quality illustrations, radiographs, and photographs bring oral pathology to life with some of the best clinical examples available to help you learn to identify and differentiate disease states. Review questions at the end of each chapter, written in the style of the National Board Dental Hygiene Examination (NBDHE), reinforce your understanding of chapter content and provide excellent test preparation. Synopsis Tables break down and highlight the most important information from each chapter, helping you to differentiate among the various types of pathological conditions. The Evolve companion website offers a practice exam, interactive pathology identification exercises, case studies, and more study tools. NEW! Additional photos and illustrations help you clearly visualize abnormalities. NEW! Mobile downloads allow you to take photographs and radiographs with you on smartphones, tablets, and other mobile devices. NEW! Content on human papillomavirus (HPV) and diabetes keeps you up to date with the latest research and findings. Dental Practice Transition: A Practical Guide to Management Table of Contents Contributor List Preface About the Companion Website Part 1: An Introduction to Practice Transition, Dental Practice Financial Statements and Practice Financial Analysis Chapter 1: Introduction and Overview Career Choices The Current Market and Its Implications for You The Platinum Age: Now Tarnished The Best of Times, the Worst of Times? The ``Bermuda Triangle ́ ́ of Practice Transition Inside the Triangle Outside the Triangle Some Common Pitfalls Causing the Triangle to Sink Some Suggestions to Avoid Tipping the Deal Selecting Key Advisors Selecting an Accountant Selecting an Attorney Selecting a Banker Selecting an Insurance Broker Selecting an Investment Counsel Selecting a Practice Broker References and Additional Resources Chapter 2: Financial Statements Types of Financial Statements Using Financial Statements Borrowing Compliance Financial Analysis Planning References and Additional Resources Books Websites Chapter 3: Practice Financial Analysis Dental Office Financial Analysis Dental Practice Revenues Dental Practice Costs Financial Analysis: Quantitative Measures of Quality Management for a General Dental Practice Office Production Generate Patients for the Practice Maintain Collections Control Managed Care Control Costs Practice Analysis Office Production Generate Patients for the Practice Maintain Collections Control Managed Care Control Costs Application to Associateships and Practice Purchase References and Additional Resources Books Websites Part 2: Ownership: Business Planning, Practice Valuation, Dental Equipment, Buying/Buying into a Practice, Starting a Practice, Financing a Practice, and Business Entities Chapter 4: Business Planning: From the Perspective of the Dentist and the Banker The Management Process as a Foundation for Planning Why Is Planning Important? Why Don't All Business Managers Create and Utilize a Plan? What Is a Business Plan? Why Write One? How Long Should the Plan Be? Business Plan Format Elements of the Plan Cover Page Table of Contents Executive Summary Mission Marketing Plan Management Plan Financial Plan Appendices Your Business Plan from the Banker's Perspective Resources for Business Plans Business Consultants Federal Government (SBA) State and Local Agencies Academic Institutions Books Key Points References and Additional Resources A Sample Business Plan (Figure 4.3) Chapter 5: Understanding Practice Valuation Introduction Overview of the Process Step One Step Two Step Three Step Four Appraisal Methods Summation of Assets Comparable Sales Capitalization of Earnings Excess Earnings to Retire Debt Other Methods Rule of Thumb Factors Affecting Practice Value Historical Performance versus Future Earnings Other Issues in Practice Appraisals and Sales Valuation Exercise Conclusion References and Additional Resources Chapter 6: Dental Equipment Tips on Buying New Equipment Seating Dental Units Patient Lights Sterilizers Intra-Oral X-Ray Units Panoramic X-Ray Units X-Ray Film Processors Digital X-Ray Dental Software Air Compressors Vacuum Systems What to Look for in Used Equipment Your Needs Age of Equipment Condition of Equipment Red Flags Valuation of Used Dental Equipment/Determining Fair Market Value Maintaining Equipment How to Maximize the Life of Your Equipment Manufacturer's Maintenance Schedules Upholstery Care and Maintenance Final Helpful Hints References and Additional Resources Some Manufacturer’s Websites Some Supplier Websites Other Sources Chapter 7: Buying/Buying into a Practice Choosing the Right Location Quality of Life Professional Environment Business Environment Alignment with Goals Deciding to Buy out or Buy into a Practice Opportunity Cost Solo Practitioner or Partner Transition Considerations Other Doctors Who Will Remain in the Practice Due Diligence Cash Flow Considerations Financial Statements and Tax Returns Accounts Receivable Existing Equipment Leases Financial Forecasting Operational Systems Facilities and Equipment Selling Doctor or Partners Common Transactions Buying into a Practice Buying a Practice Contracts Buying into a Practice Buying a Practice Key Points References and Additional Resources Chapter 8: Starting a Dental Practice ``I Want to Be My Own Boss ́ ́ Are You an Entrepreneur? Your Sense of Efficacy: Do You Believe? What Special Competitive Advantage Can You Leverage? Other Considerations Special Marketing Ideas Special Real Estate Issues Equipment Issues Business Plans and Financing Step-by-Step Process for Starting a Practice Dr. Jacobs's Steps for Opening a Practice Dr. Brad Alderman's Additional Steps Insights from Dr. Tyler Smith about Starting a Practice A Summary of the Practice Start-up Checklist from Wells Fargo Practice Finance References and Additional Resources Chapter 9: Financing a Practice Introduction Financing Dental Transitions: The State of the Industry Historical Perspective Preparing for a Practice Acquisition Loan Commercial Loan versus Consumer Loan Assessing the Borrower's Personal Credit Assessing Your Income Requirements Preparing Your File for a Commercial Lender Understanding the Commercial Lender Two Credit Philosophies Types of Lenders Seller Financing Local Bank SBA Loans Specialty Lenders Loan Brokers Questions to Ask Potential Lenders Analysis of the Buyer Analysis of the Practice During Transition Loan Terms, Rates, and Typical Conditions The Proposal Letter The Commitment Letter Comparison of Lenders through Proposal and Commitment Letters Due Diligence and Closing How to Maintain an Excellent Relationship with a Lender From the Borrower's Perspective From the Lender's Perspective Assessing Your Future Practice Acquisition Location and Accessibility Office Layout and Design Business Systems Marketing Staff Practice Start-Up Financial and Business Planning Location and Accessibility Technology and Equipment Marketing References and Additional Resources Chapter 10: Business Entities Sole Proprietorship Description Necessary Documentation Operational and Management Aspects Income Tax Issues Liability Issues Advantages Disadvantages Corporations An Overview Description and Necessary Documentation Operation and Management Liability Issues Tax Issues Advantages of C Corporations and S Corporations Disadvantages of C Corporations and S Corporations Partnerships and Limited Liability Companies: An Overview General Partnerships Description and Ownership Necessary Documentation Operational and Management Aspects Tax Issues Liability Issues Limited Liability Company Advantages and Disadvantages of Partnerships and LLCs What Is Right for You? References and Additional Resources Part 3: Business Systems and Related Issues: Incorporating Technology, Dental Fees and Financial Policies, Dental Benefits, Appointment Scheduling, Compliance, and Embezzlement Chapter 11: Incorporating Technology Introduction Choosing a Technology Partner Going Alone Family or Friend General IT Vendors Dental Product Vendors Dental-Focused IT Vendors Evaluate Current Technology Budget for Technology A Proactive Approach A Reactive Approach Business Continuity Local Backups Off-Site Backups Disaster Recovery Systems Computer and Networking Equipment Servers Workstations Displays/Monitors Networking Digital Dentistry Digital Radiography 3D Imaging Digital Photography Practice Management Software Cloud-based Software Communication Options VOIP Phone Systems Patient Communication Tools Compliance and Security Staff Processes Technology Provisions Patient Entertainment and Education Marketing Your Practice Making Wise Investments Conclusion References and Additional Resources Websites Compliance VOIP Providers Patient Communication Tools Chapter 12: Dental Fees, Fee Setting, and Financial Policies for Patients Introduction Fee Schedules and Definitions Why Do Dental Practices Need to Increase Fees? Disturbing Trends Factors that Influence Pricing When to Raise Fees How to Raise Fees How Much to Raise Fees Economic Indexes that Influence Fee Setting Practice Purchase and Fee Schedule Discounting Practice Fees Discounting of Fees and Dental Benefits Impact of Fee Increases What Is UCR? What Are Percentiles? A Benefit Provider Says My Fees Are Too High: Are They Right? Relative Value Unit Pricing The REV Model Definitions Why Financial Arrangements Are Necessary The Best Financial Arrangement: Cash at the Time of Service Prefinancial Arrangement Considerations Financial Policy Worksheet Financial Arrangements for Insurance Patients Formula for Successful Financial Consultations Discounted Treatment Rules Alternative Financial Arrangements Additional Considerations Account Registration Form Account Registration Form Components Disclaimer Importance of Cash Flow How Much Can You Afford to Finance? Credit Cards Utilizing Collection Agents Summary Book Companion Website References and Additional Resources Appendix A: Payment Policy Acknowledgement Sample Appendix B: Financial Policy Worksheet (with recommended policies) Chapter 13: Dental Benefits Dental Benefits Overview Publicly Funded Dental Benefits Commercial Dental Benefits Commercial Dental Plan Models Commercial Dental Benefit Plan Types Structure of Commercial Dental Benefit Plans Participating Provider Organization (PPO) Obligations Submitting Claims An Overview of Dental Benefits A Glossary of Dental Benefit Terms References and Additional Resources Chapter 14: Appointment Scheduling Strategies Appointment Scheduling Policy and Philosophy Types of Appointments Units of Time Operatory Availability Disinfection and Preparation Time Time Units by Procedure Scheduling by Provider Type of Procedure Sequence of Procedures Variability of Provider's Work Habits Patient Preferences by Provider Integrating Appointment Scheduling with Other Business Systems Well-Balanced Patient Load First-Time/New Patient Appointments Children Cash and Emergencies Filler Appointments Over-the-Counter Follow-Up Appointments Getting It on the Books Understanding Patient Behaviors Telephone, E-mail, and Internet Appointment Scheduling Confirmations Recalls Patient Account Balances Laboratory and Preparatory Results Who Is Responsible for Scheduling? Computerized and Paper Appointment Schedules Computer Interactive Scheduling/Web-Based Completing an Appointment Unit Chair-Side Scheduling Accessing and Monitoring Schedules Appointment Scheduling Maintenance Recall System No-Shows, Last-Minute Cancellations, and Reschedules Replacing Rocks with Pebbles Late Providers and Late Patients Keys to Productive Scheduling References and Additional Resources Chapter 15: Compliance with Government Regulations What Is OSHA? Subparts Walking and Working Surfaces Means of Egress Noise Exposure Ventilation Nonionizing Radiation Hazardous Materials Personal Protective Equipment (PPE) Put On Take Off Medical and First Aid Fire Safety Electrical Safety Employee Medical Records Ionizing Radiation Blood-Borne Pathogens Hazard Communications Workplace Violence OSHA Compliance and Inspections Sexual Harassment What Is HIPAA? HIPAA Privacy Rule HIPAA Security Rule CDC Guidelines Government Agencies Unraveled References and Additional Resources Chapter 16: Understanding Embezzlement Introduction What Is Embezzlement? So Who Are These People and Why Do They Steal? Motive Rationalization Opportunity The Relevance When Purchasing a Practice Controls Are Ineffective A Crime of Navigation Daily Balancing Is Impotent Is Embezzlement Therefore Inevitable? Avoid Hiring Mistakes What About Existing Employees? Expense Fraud Theft of Revenue: The Biggest Problem How Embezzlers Act Can My CPA Find Embezzlement? What to Do (and What Not to Do) If Embezzlement Is Suspected And What If I Catch a Thief Red-Handed? Investigators Maximizing ``Net Recovery ́ ́ Sources of Financial Recovery The Justice System Civil Court: Lawsuits Criminal Justice Conclusion References and Additional Resources Part 4: Marketing and Patient Communication Chapter 17: External Marketing The New Economy Has Dentistry Slowly Evolved into a Commodity? SmilePalooza Is Born! Differentiate or Die The Battle for Your Mind Build Your Brand Key Online Brand-Building Strategy Top Offline Brand-Building Strategies Newsletters Card Campaigns Public Relations Enhanced Through Press Releases Radio Show Host Speak at Seminars Write a Book References and Additional Resources Chapter 18: Internal Marketing and Customer Service Marketing and Customer Service: How Do They Relate? Internal Marketing The Three Levels of Patient-Friendly Customer Service Excellence in Communication Skills Asking for Referrals First Impressions Count The Welcome Packet Morning Huddle Portraying a Professional Image Guidelines for Dental Dress for Success The Significance of the Team to the Patient Definitions of Patient Service References and Additional Resources Chapter 19: Chairside Communication with Patients Goals of Communication Communication Strategies Word Choice Suggested Scripts Management of Anxious, Fearful, and Phobic Patients FEAR Pain Management Management Tools Special Needs Patients Book Companion Website References and Additional Resources Part 5: Associateships and Dental Support Organizations Chapter 20: About Associateships Types of Associateships Purpose for Associateship Owner-Dentist Advantages/Disadvantages Associate Disadvantages Making the Connection Recruiting the Right Associate (Owner) Finding the Right Practice (Associate) Define Success Win-Win Evaluation of a Practice Compensation Package Failure Lack of Written Agreement Unclear Expectations Unfair Expectations Inability of the Practice to Support the Associate Unwillingness to Adapt Inadequate Compensation, Inadequate Effort on Part of Associate, and Lack of Mentoring Unfair Patient Assignment Not Part of Decision-Making Process Unfair Compensation Associateship Contracts Owner/Associate Responsibilities Patient Assignment Preferred Provider Organizations/Capitation/Medicaid Work Hours Noncompete/Nonsolicitation Compensation Hygiene Insurance Noncompliance Termination Death or Disability Provide an Out Conclusion Acknowledgments References and Additional Resources Chapter 21: Dental Support Organizations An Evolving Industry DSO Models and Processes Misunderstandings Regarding Ownership A Clear Division of Clinical and Nonclinical Support DSO Success Stories Supporting New Office Openings Recruiting Dentists Supporting Existing Dental Offices DSO Models versus Group Practice Models The Present and Future of DSOs References and Additional Resources Part 6: Managing Staff: Human Resources/Compliance, Managing Dental Teams, and Staff Meetings Chapter 22: Human Resources and Employment Compliance An Introduction to Employment Law An Introduction to Human Resources Foundational Elements Foundational Element: A Policy Manual Foundational Element: Job Descriptions Foundational Element: Personnel Files Recruiting Performance Management Preventing Sexual Harassment Tips on Dismissing Staff Members Final Note/Conclusion References and Additional Resources Chapter 23: Managing Dental Teams Before You Hire Anyone, What You Must Know How to Locate and Recruit the Best Staff for Your Practice Sample Employment Ads Telephone Screening First Interview Questions About His or Her Most Recent Position Questions About His or Her Other Work Environments Questions About His or Her Personal Effectiveness Second Interview/Skills Assessment and Lunch with Staff Questions About Philosophies Tests Role-Play Scenarios Welcoming Your New Employee to Your Practice Job Descriptions Buying a Practice with Existing Staff Training Employees Employee Evaluations Raises Motivating and Appreciating Employees Sample Bonus Incentive How to Handle Challenging Staff Members: Focus on the Behavior, Not the Person Disciplinary Process Leading to Staff Dismissal References and Additional Resources Chapter 24: Staff Meetings Staff Meetings = Empowered Team = Delighted Patients Order WITHOUT Control Morning Huddle: 15 Minutes Before the Start of Each Day Monthly Team Meeting Rewarding Experiences Action List Reports: Hygiene, Dentist, Supplies, Gift Account Housekeeping List Education Topic Evaluation of Monthly Meeting Length and Frequency of Team Meetings Moderator for the Staff Meeting Getting Started: What to Do If You Do Not Already Have Monthly Staff Meetings Other Ideas for Staff Education Topics Book Companion Website References and Additional Resources Part 7: Money Management: Insuring a Practice; and Personal Finance, Investments and Retirement Options Chapter 25: Insuring a Dental Practice Insuring a Dental Practice Health Insurance High Deductible HSA Qualified Health Plans Deductible Plans with Coinsurance Deductible Plans with Co-Pays and Co-Insurance Dental and Vision Insurance Disability Insurance Business Overhead Expense Life Insurance Protecting What Belongs to You Insuring your Building Insuring your Business Personal Property Business Interruption Policy Deductibles and Co-Insurance Ancillary Policy Coverages Flood and Earthquake Protecting You the Dentist from Others Workers Compensation Employers Liability Workers Compensation Policy Audits General Liability Insurance Umbrella Policies Professional Liability Insurance Claims Made and Reported Policy Forms Occurrence Policy Forms Employment Practices Liability Insurance Cyber Liability Insurance Identity Theft Plans Summary References and Additional Resources Chapter 26: Personal Finance, Investments, and Retirement Options Finance Developing a Philosophy About Money Being Committed to Your Financial Goals Saving Money versus Saving Buying Power Building Wealth Making Decisions from the Revenue Side, Not the Expense Side Investment Choices Understanding the Basics of Financial Planning Retirement Plan Choices College Funding Investment Programs The Need for a Budget Goal Setting Budgeting Process Step 1: Setting Up Categories and Calculating Expenditures Step 2: Matching Income to Expenses Step 3: Refining Your Budget Step 4: Setting Up an Emergency Fund Step 5: Passing on What You Have Learned Exit Strategies For Your Business For Yourself Long-Term Care Planning Summary References and Additional Resources Books Websites Index End User License Agreement Oral Pathology for the Dental Hygienist is your source for the most trusted content in oral pathology. With more than 50 years of combined real-world experience, Olga Ibsen and Joan Phelan have created a text that offers the ideal combination of clinical photographs, radiographs and discussion to help you identify, understand, evaluate, and document the appearance of normal and disease states. This user-friendly, atlas-style text features the learning tools and updated content you need to prepare for success on your exams and throughout your professional career. The e-book version of this title includes the following integrated assets: Interactive Review Questions: Practice Exam and End-of-Chapter Questions Case Studies Activities: Flashcards Activities: Pathology Identification Exercises Chapter Synopsis Tables available as PDF downloads Dental Practice Transition: A Practical Guide to Management, Second Edition, helps readers navigate through options such as starting a practice, associateships, and buying an existing practice with helpful information on business systems, marketing, staffing, and money management. Unique comprehensive guide for the newly qualified dentist Covers key aspects of practice management and the transition into private practice Experienced editorial team provides a fresh, balanced and in-depth look at this vitally important subject New and expanded chapters on dental insurance, patient communication, personal finance, associateships, embezzlement, and dental service organizations