OECD Public Governance Reviews Trust and Public Policy How Better Governance Can Help Rebuild Public Trust

- Foreword and acknowledgements - Executive summary - What drives public trust? Identifying the policy levers - The influence of integrity on public trust - Responding to citizens' needs: Public services and trust - Regulations, fairness and trust - Trust and budgeting: Meeting the challenge of competence and values - Open government: How transparency and inclusiveness can reshape public trust - Who earns the trust of citizens and why: Experiences from the private sector - Trust and access to justice - Update on measuring trust "Trust plays a very tangible role in the effectiveness of government. Few perceptions are more palpable than that of trust or its absence. Governments ignore this at their peril. Yet, public trust has been eroding just when policy makers need it most, given persistent unemployment, rising inequality and a variety of global pressures. This report examines the influence of trust on policy making and explores some of the steps governments can take to strengthen public trust."--Publisher's website Annotation Trust plays a very tangible role in the effectiveness of government. Few perceptions are more palpable than that of trust or its absence. Governments ignore this at their peril. Yet, public trust has been eroding just when policy makers need it most, given persistent unemployment, rising inequality and a variety of global pressures. This report examines the influence of trust on policy making and explores some of the steps governments can take to strengthen public trust