OCCUPATIONAL STRESS IN THE SERVICE PROFESSIONS; ED. BY MAUREEN F. DOLLARD

Workers in the service industry face unique types and levels of stress, and this problem is worsening. Many workers and organizations are now recognizing work stress as a significant personal and organizational cost, and seeing the need to evaluate a range of organizational issues that present psychosocial hazards to the workers. Occupational Stress in the Service Professions introduces the reader to contemporary theoretical and research issues and then provides a comprehensive international review of a range of professions including nurses, correctional officers, police, fire fighters, volunteers, academics, the clergy and teachers. The book identifies the main sources of stress for these specific occupation work groups, and the implications for intervention. The range of contributions from researchers in Australia, The Netherlands, Germany, Canada, United Kingdom, and the United States presents an international perspective. Well illustrated with case-studies of a number of organizations, the book serves to explore the political and social nature of the work stress problem. It then concludes with a chapter on the implications for intervention, policy and the future and aims to present a theoretical synthesis, applicable to the whole sector. Graduate students, researchers, and high level HR professions will find this an invaluable work. Introduction : Context, Theories And Intervention / Maureen F. Dollard -- The Disc Model : Demand-induced Strain Compensation Mechanisms In Job Stress / Jan De Jonge And Christian Dormann -- Measurement And Methodological Issues In Work Stress Research / Maureen F. Dollard And Jan De Jonge -- Conventional Wisdom Is Often Misleading : Police Stress Within An Organisational Health Framework / Peter M. Hart And Peter Cotton -- Burnout Among Oncology Care Providers : Radiation Assistants, Physicians And Nurses / Pascale M. Le Blanc And Wilmar B. Schaufeli -- Senior Nurses : Interventions To Reduce Work Stress / Amanda Griffiths [and Others] -- Work Stress And Its Effects In General Practitioners / Helen R. Winefield -- Teacher Stress / Esther R. Greenglass And Ronald J. Burke -- Stress In University Academics / Anthony H. Winefield -- Prostitution : An Illustration Of Occupational Stress In 'dirty Work' / Kara Anne Arnold And Julian Barling -- Social Workers And Human Service Practitioners / Robert L. Lonne -- Clergy In Crisis / Sarah J. Cotton [and Others] -- Stress In Psychological Work / Susan P. Griffiths -- Volunteering Work Stress And Satisfaction At The Turn Of The 21st Century / Jacques C. Metzer -- Conclusion / Maureen F. Dollard. [edited By] Maureen F. Dollard, Anthony H. Winefield, And Helen R. Winefield. Includes Bibliographical References And Index. "Workers in the service industry face unique types and levels of stress, and this problem is worsening. Many workers and organizations are now recognising work stress as a significant personal and organizational cost, and seeing the need to evaluate a range of organizational issues that present psychosocial hazards to the workers. Occupational Stress in the Service Professions introduces the reader to contemporary theoretical and research issues and then provides a comprehensive international review of a range of professions including nurses, correctional officers, police, fire fighters, prostitutes, volunteers, academics, the clergy and teachers and identifies the main sources of stress for these specific occupation work groups, and the implications for intervention. The range of contributions from researchers in Australia, The Netherlands, Germany, Canada, United Kingdom, and the United States presents an international perspective, well illustrated with case-studies of a number of organizations, which serves to explore the political and social nature of the work stress problem. It then concludes with a chapter on the implications for intervention, policy and the future and aims to present a theoretical synthesis, applicable to the whole sector. Graduate students, researchers and high level HR professions will find this an invaluable work." -- BOOK JACKET Title......Page 4 Contents......Page 6 Foreword......Page 8 Acknowledgements......Page 12 Contributors......Page 13 CHAPTER ONE Introduction:Context, Theories and Intervention......Page 16 CHAPTER TWO The DISC Model: Demand-Induced Strain Compensation Mechanisms in Job Stress......Page 58 CHAPTER THREE Measurement and Methodological Issues in Work Stress Research......Page 90 CHAPTER FOUR Conventional Wisdom is Often Misleading: Police Stress Within an Organisational Health Framework......Page 118 CHAPTER FIVE Burnout Among Oncology Care Providers: Radiation Assistants, Physicians and Nurses......Page 158 CHAPTER SIX Senior Nurses: Interventions to Reduce Work Stress......Page 184 CHAPTER SEVEN Work Stress and its Effects in General Practitioners......Page 206 CHAPTER EIGHT Teacher Stress......Page 228 CHAPTER NINE Stress in University Academics......Page 252 CHAPTER TEN Prostitution: An Illustration of Occupational Stress in ‘Dirty Work’......Page 276 CHAPTER ELEVEN Social Workers and Human Service Practitioners......Page 296 CHAPTER TWELVE Clergy in Crisis......Page 326 CHAPTER THIRTEEN Stress in Psychological Work......Page 374 CHAPTER FOURTEEN Volunteering Work Stress and Satisfaction at the Turn of the 21st Century......Page 404 CHAPTER FIFTEEN Conclusion......Page 424 Index......Page 432 Behavioral Sciences Title 4 Contents 6 Foreword 8 Acknowledgements 12 Contributors 13 CHAPTER ONE Introduction:Context, Theories and Intervention 16 CHAPTER TWO The DISC Model: Demand-Induced Strain Compensation Mechanisms in Job Stress 58 CHAPTER THREE Measurement and Methodological Issues in Work Stress Research 90 CHAPTER FOUR Conventional Wisdom is Often Misleading: Police Stress Within an Organisational Health Framework 118 CHAPTER FIVE Burnout Among Oncology Care Providers: Radiation Assistants, Physicians and Nurses 158 CHAPTER SIX Senior Nurses: Interventions to Reduce Work Stress 184 CHAPTER SEVEN Work Stress and its Effects in General Practitioners 206 CHAPTER EIGHT Teacher Stress 228 CHAPTER NINE Stress in University Academics 252 CHAPTER TEN Prostitution: An Illustration of Occupational Stress in ‘Dirty Work’ 276 CHAPTER ELEVEN Social Workers and Human Service Practitioners 296 CHAPTER TWELVE Clergy in Crisis 326 CHAPTER THIRTEEN Stress in Psychological Work 374 CHAPTER FOURTEEN Volunteering Work Stress and Satisfaction at the Turn of the 21st Century 404 CHAPTER FIFTEEN Conclusion 424 Index 432 Occupational Stress in the Service Professions introduces the reader to contemporary theoretical and research issues and provides a comprehensive international review of a range of professions including nurses, correctional officers, police, fire fighters, volunteers, the clergy and teachers. The book identifies the main sources of stress and the implications for intervention. Well illustrated with case-studies of a number of organizations, the book serves to explore the political and social nature of the work stress problem and implications for intervention, policy and the future. Graduate students, researchers and high level HR professions will find this an invaluable work. [Ed.]