Nordic Contributions in IS Research: 6th Scandinavian Conference on Information Systems, SCIS 2015, Oulu, Finland, August 9-12, 2015, Proceedings (Lecture ... Business Information Processing Book 223)

This book contains the refereed proceedings of the 6th Scandinavian Conference on Information Systems, SCIS 2015, held in Oulu, Finland, in August 2015. The theme for this book as well as for the conference is “Design for, with, and by Users.” This theme has characterized information systems research already for decades, and it is still a vibrant topic, especially so within the Scandinavian tradition. The 16 full papers accepted for SCIS 2015 were selected from 44 submissions. In addition, two keynote extended abstracts and one keynote paper are included. Preface 6 Organization 8 KeynotesExtended Abstracts 10 Software Product Eco-Systems:Why Participatory Design Should Care 11 Redrawing the Landscape of Designingfor, with and by Users 12 Contents 14 Keynote Paper 16 The Power of a Good Story or the Great Potential of Information Systems History or Some Lessons from ... 17 Abstract 17 1 About the Journey 17 2 About the Environment 19 3 About the Rewards 20 4 About Environmental Consequences 22 5 Some Concluding Remarks 23 References 23 Design for and with Disadvantaged Users 25 Assembling Fragments into Continuous Design: On Participatory Design with Old People 26 Abstract 26 1 Introduction 26 2 Mutual Learning 27 3 Related Work 28 4 Collaboration with Old People: The Case 29 4.1 Ageing Bodies in PD 30 5 Tangible Design for Simple Interaction 33 6 Topics for Tailoring PD 34 6.1 Recruiting 34 6.2 Timing 35 6.3 Continuity 36 6.4 Representativity 36 6.5 Immediacy 37 7 Fragments Making a Picture 37 7.1 Time 38 7.2 Assembling the Pieces 38 8 Tailoring PD to Old People 39 References 40 Children and Web 2.0: What They Do, What We Fear, and What Is Done to Make Them Safe 43 Abstract 43 1 Introduction 43 2 Methodology 45 3 What Do Children Do Online? 45 4 What Do We Fear When Children Are Online? 47 5 What Has Been Done to Keep Children Safe? 48 5.1 Industry Mediation 49 5.2 Technical Mediation 49 5.3 Social Mediation 49 5.4 Policies and Educational Efforts 50 6 Research Contributions and Gaps 52 7 Conclusions 54 References 54 Leveraging the Usage of Sensors and the Social Web: Towards Systems for Socially Challenging Situations 57 Abstract 57 1 Introduction 57 2 Sensors and the Social Web 58 2.1 Sensors 58 2.2 Emerging Role of Sensors in the Social Web 58 3 Socially Challenging Situations 60 3.1 Nature of the Theme 60 3.2 Concept Validation 63 4 State of the Art for Supporting Socially Challenging Situations 67 4.1 Study 1: Technologies Empowering Society for Stress Measurement 67 4.2 Study 2: Geofencing and Child Safety 69 5 Limitations and Ethical Concerns 70 6 Conclusion and Future Work 70 References 71 Co-Design for Development: Lessons Learnt from an Information Systems Project in Underserved Communities 74 Abstract 74 1 Introduction 74 2 Information Systems and Societal Development 75 2.1 Information System Design 75 2.2 IS for Human and Societal Development 76 3 Methodology 77 3.1 INDEHELA-ISD4D: A Holistic Information Systems Development Approach for Community Development 77 4 Lessons Learnt from the ISD4D Project 78 4.1 People 79 4.2 Technology 80 4.3 Information and Information Needs 80 4.4 Practice and Purpose 81 4.5 The Context for Development (Static and Dynamic) 82 4.6 Matters of Ethics 83 5 Conclusion 84 References 85 Emerging IS History Research and Design for Preservation and Usability 88 A Consideration for Researcher Career Retrospectives in Information Systems and Organization Studies 89 Abstract 89 1 Introduction 89 2 Two Exemplars of Researcher Career Retrospectives 90 2.1 Van Maanen (2015) 90 2.2 Robey et al. (2013) 91 2.3 Family Resemblance Between the Exemplars 92 3 An Outline of Researcher Career Retrospectives 94 3.1 Career as the Unit of Analysis 94 3.2 First-Person Autoethnographic Writing 95 3.3 Publications as Points of Reference 95 3.4 Selective Plot for Relevance and Interestingness 96 3.5 Dual-Mission of the Particular and the General 96 4 Family Resemblance of the Genre 97 4.1 Career Studies 97 4.2 IS History 97 4.3 Tribute 98 5 Potential Avenues 98 5.1 Addressing a Research Program 98 5.2 Re-Interpretation and Re-Positioning 99 6 Conclusion and Future Directions 100 References 100 Integrating Contemporary Content Management and Long-Term Digital Preservation: A Design Problem 104 Abstract 104 1 Introduction 104 2 Background: Gap Between ECM and DP 106 3 Literature Review Process 108 4 Results 109 5 Discussion 113 6 Conclusion 115 References 116 Procuring Usability: Experiences of Usability Testing in Tender Evaluation 120 Abstract 120 1 Introduction 120 2 Case Description 122 3 Method 123 4 Procedure and Test Setup 126 5 Results 127 6 Discussion 128 7 Conclusions 130 References 131 Artifacts, Tools and Generalizing Usability Test Results 133 Abstract 133 1 Introduction 133 2 Variables of Usability Testing 134 3 Generalization of Test Results 135 4 A Case Example 138 5 Discussion 140 References 144 Creative Design and Development 147 A Group Creativity Support System for Dynamic Idea Evaluation 148 Abstract 148 1 Introduction 148 2 Related Theory 149 3 Research Approach 152 4 The Prototype 154 5 Results 155 6 Discussion 158 7 Conclusion 159 References 160 User Experience of Mobile Coaching for Stress-Management to Tackle Prevalent Health Complaints 163 Abstract 163 1 Introduction 163 1.1 Motivation and Background 163 1.2 User Experience Research in Health Context 164 1.3 Health Behavior Change 165 1.4 Purpose of this Study 165 2 Methods 165 2.1 Survey 166 2.2 User Experience Study 166 2.3 System Description 167 3 Results and Analysis 167 3.1 Stress Related Health Complaints 167 3.2 User Experience 168 3.3 System Use 170 4 Discussion and Recommendations 171 References 173 Balance of Hedonic and Utilitarian Values in Information Systems Use 176 Abstract 176 1 Introduction 176 2 Hedonic and Utilitarian Systems 178 3 Value of IS 180 3.1 Characteristics of Hedonic Value 180 3.2 Characteristics of Utilitarian Value 181 4 Findings and Discussion 182 5 Conclusion 184 References 185 How the Replacement of the Project Manager Unfolds in IS Projects 188 Abstract 188 1 Introduction 188 2 Theoretical Framework 189 2.1 Process Theories 189 2.2 Social Mechanisms 190 3 Research Design 190 3.1 Data Gathering 191 3.2 Analysis and Development of the Process Model 191 4 A Process Theory of RPM 192 4.1 Deterioration Mechanisms Activated During Project Set-up 192 4.2 Project Deterioration Mechanism(s) 193 4.3 Project Healing Mechanism(s) 195 4.4 Handover Mechanism(s) 195 4.5 Cancel RPM or an Alternative Solution Mechanism(s) 196 4.6 Post-Handover Mechanism(s) 196 4.7 Consequences of RPM for the Project 197 4.8 An Example of an Occurrence of RPM 197 5 Discussion 198 6 Acknowledgements 199 References 199 Design with and by Users 201 Co-Creation of Patient-Oriented Services: Design of Electronic Booking for Norwegian Healthcare 202 Abstract 202 1 Introduction 202 2 Theoretical Background 203 3 Methodology and Case Studies 204 4 Findings 205 4.1 Designing a National Electronic Service for Appointments with GPs 206 4.2 Designing an Electronic Service for Hospital Appointments’ Handling 208 4.3 Service Design as Relationship Contouring – a Cross Analysis of the Two Cases 211 5 Discussion 213 References 214 Chances and Limits of End-User Development: A Conceptual Model 217 Abstract 217 1 Introduction 217 2 State of the Art 219 2.1 End-User (Non-professionals) 220 2.2 Engaging the End-User (the Cultural and Social Aspect) 221 2.3 End-User Programming 222 2.4 End-User Software Engineering 222 3 A Conceptual Model of EUD 223 4 Implications 225 5 Conclusion and Future Research 227 References 227 Impact of Constraints and Rules of User-Involvement Methods for IS Concept Creation and Specification 229 Abstract 229 1 Introduction 229 2 The ICT Service Design Game 230 2.1 The ICT Service Design Game Brief 231 2.2 The ICT Service Design Game Process 232 2.3 Game Elements in Idea Generation Methods 234 3 Methods 235 3.1 Workshop Design 235 3.2 Procedure 235 3.3 Facilitation and Other Conditions 235 4 Results 236 4.1 The Quantity of Ideas Generated 236 4.2 The Quality of the Generated Ideas 237 4.3 Participation 239 5 Analysis and Discussion 240 5.1 Quantitative Evaluation of Ideas Generated 240 5.2 Qualitative Evaluation of Ideas Generated 240 5.3 Extension of Service Ideas 242 6 Conclusion and Directions for Future Work 243 References 244 Extending Participatory Design Principles to Structured User-Generated Content 246 Abstract 246 1 Introduction 246 2 Research on User Involvement in Participatory Design 248 3 Motivation: The Rise of User-Generated Content 251 4 Challenges of Participative Design in UGC Settings 252 5 Research Direction: Participatory Design of UGC IS 255 References 258 Author Index 262 Front Matter....Pages I-XVI Front Matter....Pages 1-1 The Power of a Good Story or the Great Potential of Information Systems History or Some Lessons from a Heroic Journey....Pages 3-10 Front Matter....Pages 11-11 Assembling Fragments into Continuous Design: On Participatory Design with Old People....Pages 13-29 Children and Web 2.0: What They Do, What We Fear, and What Is Done to Make Them Safe....Pages 30-43 Leveraging the Usage of Sensors and the Social Web: Towards Systems for Socially Challenging Situations....Pages 44-60 Co-Design for Development: Lessons Learnt from an Information Systems Project in Underserved Communities....Pages 61-74 Front Matter....Pages 75-75 A Consideration for Researcher Career Retrospectives in Information Systems and Organization Studies....Pages 77-91 Integrating Contemporary Content Management and Long-Term Digital Preservation: A Design Problem....Pages 92-107 Procuring Usability: Experiences of Usability Testing in Tender Evaluation....Pages 108-120 Artifacts, Tools and Generalizing Usability Test Results....Pages 121-134 Front Matter....Pages 135-135 A Group Creativity Support System for Dynamic Idea Evaluation....Pages 137-151 User Experience of Mobile Coaching for Stress-Management to Tackle Prevalent Health Complaints....Pages 152-164 Balance of Hedonic and Utilitarian Values in Information Systems Use....Pages 165-176 How the Replacement of the Project Manager Unfolds in IS Projects....Pages 177-189 Front Matter....Pages 191-191 Co-Creation of Patient-Oriented Services: Design of Electronic Booking for Norwegian Healthcare....Pages 193-207 Chances and Limits of End-User Development: A Conceptual Model....Pages 208-219 Impact of Constraints and Rules of User-Involvement Methods for IS Concept Creation and Specification....Pages 220-236 Extending Participatory Design Principles to Structured User-Generated Content....Pages 237-252 Back Matter....Pages 253-253 This book contains the refereed proceedings of the 6th Scandinavian Conference on Information Systems, SCIS 2015, held in Oulu, Finland, in August 2015. The theme for this book as well as for the conference is ĺlDesign for, with, and by Users.ĺl This theme has characterized information systems research for decades, and it is still a vibrant topic, especially so within the Scandinavian tradition. The 16 full papers accepted for SCIS 2015 were selected from 44 submissions. In addition, two keynote extended abstracts and one keynote paper are included