Mike Meyers' CompTIA A+ Guide to Managing and Troubleshooting PCs, Sixth Edition (Exams 220-1001 & 220-1002), 6th Edition

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. Fully Updated, Essential Skills for a Successful IT Career Written by the leading authority on CompTIA A+ certification and training, this four-color guide will help you pass CompTIA A+ exams 220-1001 and 220-1002 and become a certified IT professional with proven expertise in hardware and software. Mike Meyers' CompTIA A+(R) Guide to Managing and Troubleshooting PCs, Sixth Edition offers complete coverage of the latest exam objectives. You'll get on-the-job tips, end-of-chapter review questions, and hundreds of photographs and illustrations. Learn how to: -Work with CPUs, RAM, BIOS, motherboards, power supplies, and other personal computer components-Install, configure, and maintain hard drives-Manage input devices and removable media-Set up, upgrade, and maintain all versions of Windows-Troubleshoot and fix computer problems-Establish users and groups-Set up video and multimedia cards-Administer smartphones, tablets, and other mobile devices-Set up wired and wireless networks-Connect to the Internet-Protect your personal computer and your network-Install printers and other peripherals-Implement virtualization and cloud-based technologies-Understand safety and environmental issues Online content includes: -Practice exams for 1001 & 1002-One hour+ of free video training from Mike Meyers-TotalSim online simulations of performance-based questions-A list of free networking utilities Cover About the Author Title Page Copyright Page Acknowledgments About this Book Contents at a Glance Contents Introduction Instructor Web Site Chapter 1 Safety and Professionalism 1002 The Professional Tech Appearance The Traits of a Tech Effective Communication Assertive Communication Respectful Communication Getting Answers Expectations and Follow-up Be Prepared! Electrostatic Discharge (ESD) Antistatic Tools Electromagnetic Interference (EMI) Radio Frequency Interference (RFI) Physical Tools Personal Safety Troubleshooting Methodology Chapter 1 Review Chapter 2 The Visible Computer Historical/Conceptual The Computing Process The Computing Parts Stages Why the Process Matters to Techs Breaking It Down 1001 Computing Hardware 1002 Computing Software Common Operating System Functions User Interfaces File Structures and Paths The Tech Launch Points Chapter 2 Review Chapter 3 CPUs Historical/Conceptual CPU Core Components The Man in the Box Registers Clock Back to the External Data Bus Memory Memory and RAM Address Bus 1001 Modern CPUs Developers Technology Selecting and Installing CPUs Selecting a CPU Installation Issues Troubleshooting CPUs Symptoms of Overheating Catastrophic Failure Beyond A+ Intel Core M Chapter 3 Review Chapter 4 RAM Historical/Conceptual Understanding DRAM Organizing DRAM Practical DRAM DRAM Sticks Consumer RAM Types of RAM SDRAM RDRAM 1001 DDR SDRAM DDR2 DDR3 DDR3L/DDR3U DDR4 RAM Variations Working with RAM Do You Need More RAM? Getting the Right RAM Installing DIMMs Installing SO-DIMMs in Laptops Troubleshooting RAM Chapter 4 Review Chapter 5 Firmware 1001 We Need to Talk Talking to the Keyboard BIOS CMOS and RTC Typical System Setup Utility Graphical UEFI System Setup Utility Text-Based UEFI Intel-Based Setup Utility Other BIOS Security Settings Exiting and Saving Settings Option ROM and Device Drivers Option ROM Device Drivers BIOS, BIOS, Everywhere! Power-On Self Test (POST) Before and During the Video Test: The Beep Codes Text Errors POST Cards The Boot Process Care and Feeding of BIOS/UEFI and CMOS Default/Optimized Settings Clearing CMOS RTC RAM Losing CMOS RTC Settings Flashing the ROM Chapter 5 Review Chapter 6 Motherboards Historical/Conceptual How Motherboards Work Form Factors 1001 Chipset Standard Components Additional Components Expansion Bus Structure and Function of the Expansion Bus PCI Mini-PCI PCI Express Installing Expansion Cards Troubleshooting Expansion Cards Upgrading and Installing Motherboards Choosing the Motherboard and Case Installing the Motherboard Troubleshooting Motherboards Symptoms Techniques Options Chapter 6 Review Chapter 7 Power Supplies Historical/Conceptual Understanding Electricity 1001 Powering the PC Supplying AC 1002 1001 Supplying DC Installing and Maintaining Power Supplies Installing Cooling Troubleshooting Power Supplies No Motherboard Switches When Power Supplies Die Slowly Fuses and Fire Beyond A+ Modular Power Supplies Temperature and Efficiency Chapter 7 Review Chapter 8 Mass Storage Technologies Historical/Conceptual How Hard Drives Work Magnetic Hard Drives 1001 Solid-State Drives Hybrid Hard Drives Connecting Mass Storage PATA SATA eSATA and Other External Drives Refining Mass Storage Communication Protecting Data with RAID RAID Implementing RAID Software Versus Hardware Dedicated RAID Boxes Installing Drives Choosing Your Drive PATA Drive Installation Cabling SATA Drives Connecting Solid-State Drives BIOS Support: Configuring CMOS and Installing Drivers Troubleshooting Hard Drive Installation Chapter 8 Review Chapter 9 Implementing Mass Storage Historical/Conceptual Hard Drive Partitions 1002 Master Boot Record Dynamic Disks GUID Partition Table Other Partition Types When to Partition Partition Naming Problems Hard Drive Formatting File Systems in Windows FAT32 NTFS exFAT File Systems in macOS File Systems in Linux The Partitioning, Formatting, and Pooling Process Bootable Media Partitioning and Formatting with the Installation Media Disk Management Formatting a Partition Storage Spaces Maintaining and Troubleshooting Hard Drives Maintenance 1001 Troubleshooting Hard Drive Implementation Beyond A+ Third-Party Partition Tools Chapter 9 Review Chapter 10 Essential Peripherals 1001 Supporting Common Ports Serial Ports USB Ports FireWire Ports Thunderbolt Ports General Port Issues Common Peripherals Keyboards Pointing Devices Biometric Devices Smart Card Readers Barcode/QR Scanners Touch Screens KVM Switches Game Controllers and Joysticks Digitizers Multimedia Devices and Formats Storage Devices Flash Memory Optical Media Chapter 10 Review Chapter 11 Building a PC 1001 Specialized PCs Prerequisites to Building Custom PCs for Specific Jobs Standard Thick Clients Thin Clients Virtualization Workstation Gaming PC Graphics/CAD/CAM Design Workstation Audio/Video Editing Workstation Network Attached Storage Devices 1002 Installing and Upgrading Windows Media Sources Types of Installation The OS Installation Process Troubleshooting Installation Problems Post-Installation Tasks Patches, Service Packs, and Updates Upgrading Drivers Restoring User Data Files (If Applicable) Install Essential Software Migrating and Retiring Systems No Installation Is Perfect Beyond A+ Privacy Concerns with Windows 10 Chapter 11 Review Chapter 12 Windows Under the Hood 1002 Registry Accessing the Registry Registry Components Talkin’ Registry Manual Registry Edits Command-Line Registry Editing Tools The Boot Process Applications, Processes, and Services Task Manager Resource Monitor Performance Tools Tools for Programmers Component Services Data Sources Chapter 12 Review Chapter 13 Users, Groups, and Permissions 1002 Authentication with Users and Groups User Accounts Passwords Groups Standard User and Elevated Privileges Configuring Users and Groups in Windows Authorization Through NTFS NTFS Permissions Inheritance Permission Propagation Techs and Permissions Permissions in Linux and macOS Sharing Resources Securely Sharing Folders and Files Locating Shared Folders Administrative Shares Protecting Data with Encryption Beyond Sharing Resources Security Policies User Account Control How UAC Works UAC in Modern Windows Chapter 13 Review Chapter 14 Maintaining and Optimizing Operating Systems 1002 Maintaining Operating Systems Patch Management Managing Temporary Files in Windows Registry Maintenance Disk Maintenance Utilities Scheduling Maintenance Controlling Autostarting Software Handy Windows Administration Tools Optimizing Operating Systems Installing and Removing Software Installing and Optimizing a Device Performance Options Preparing for Problems Backing Up Personal Data System Restore in Windows Chapter 14 Review Chapter 15 Working with the Command-Line Interface 1002 Deciphering the Command-Line Interface Shells Accessing the Command-Line Interface in Windows Accessing the Command-Line Interface in macOS and Linux The Command Prompt Closing the Terminal File Formats and Filenames Drives and Folders Mastering Fundamental Commands Structure: Syntax and Switches Viewing Directory Contents: dir and ls Changing Directory Focus: The cd Command Moving Between Drives Making Directories: The md/mkdir Command Removing Directories: The rd/rmdir Command Running a Program in Windows Running a Program in macOS and Linux Working with Files Using Wildcards to Locate Files Deleting Files Copying and Moving Files Pruning and Grafting Folder Trees Assorted Windows Commands chkdsk (/f /r) format hostname gpupdate gpresult sfc shutdown Using Special Keys in Windows PowerShell Assorted macOS and Linux Commands ifconfig iwconfig ps grep apt-get/APT vi dd shutdown passwd Scripting Script Types and Languages Anatomy of a Script Environment Variables Chapter 15 Review Chapter 16 Troubleshooting Operating Systems 1002 Failure to Boot Failure to Boot: Hardware or Configuration Failure to Boot: Windows Failure to Boot: Linux Failure to Start Normally Device Drivers Registry Advanced Startup Options Rebuild Windows Profiles Troubleshooting Tools More Control Panel Tools Application Problems Application Installation Problems Problems with Uninstalling Compatibility Missing File or Incorrect File Version Unresponsive Apps Application Crashes Volume Shadow Copy Service and System Protection Chapter 16 Review Chapter 17 Display Technologies Video Displays LCD Monitors Historical/Conceptual 1001 Projectors VR Headsets Common Monitor Features Display Adapters Motherboard Slot Graphics Processor Video Memory Integrated GPUs Connector Types and Associated Cables Installing and Configuring Video Software 1002 Working with Drivers Historical/Conceptual 3-D Graphics 1002 Troubleshooting Video Troubleshooting Video Cards and Drivers Troubleshooting Monitors Troubleshooting Projectors Beyond A+ Additional Display Topics MicroLED High Dynamic Range Adaptive Sync Video Modes eGPUs Chapter 17 Review Chapter 18 Essentials of Networking 1001 Roles Hosts Play in Networks Historical/Conceptual Networking Technologies 1001 Frames and NICs Ethernet Ethernet with Twisted Pair Ethernet with Alternative Connections Implementing Ethernet The Typical LAN Structured Cabling Going Wide Chapter 18 Review Chapter 19 Local Area Networking 1001/1002 TCP/IP Network Addressing with IPv4 TCP/UDP Network Addressing with IPv6 Installing and Configuring a Wired Network Installing a NIC Configuring IP Addressing Connecting to a Switch Sharing and Security Network Shares Network Organization Troubleshooting Networks Repairing Physical Cabling Fixing Common Problems Chapter 19 Review Chapter 20 Wireless Networking Historical/Conceptual Wireless Networking Components 1001 Wireless Networking Software Wireless Network Modes 1002 Wireless Networking Security 1001 Speed and Range Issues Wireless Networking Standards IEEE 802.11-Based Wireless Networking Other Wireless Standards 1002 Installing and Configuring Wireless Networking Wi-Fi Configuration Bluetooth Configuration Cellular Configuration Troubleshooting Wi-Fi Hardware Troubleshooting Software Troubleshooting Connectivity Troubleshooting Configuration Troubleshooting Chapter 20 Review Chapter 21 The Internet Historical/Conceptual How the Internet Works Internet Tiers TCP/IP: The Common Language of the Internet Internet Service Providers Connection Concepts 1001 Connecting to the Internet Dial-Up DSL Cable Fiber Wi-Fi Line-of-Sight Wireless Cellular Satellite Connection to the Internet Internet Application Protocols 1002 The World Wide Web E-mail File Transfer Protocol (FTP) Telnet and SSH SFTP Voice over IP Remote Desktop Virtual Private Networks File Sharing Internet Utility Protocols 1001 The Internet of Things Internet Troubleshooting No Connectivity Limited Connectivity Local Connectivity Slow Transfer Speeds Beyond A+ Online Gaming Chapter 21 Review Chapter 22 Virtualization 1001 Benefits of Virtualization Power Saving Hardware Consolidation System Management and Security Research Implementing Virtualization Meet the Hypervisor Emulation Versus Virtualization Client-Side Virtualization Server-Side Virtualization To the Cloud The Service-Layer Cake Ownership and Access Why We Cloud Chapter 22 Review Chapter 23 Portable Computing Historical/Conceptual Portable Computing Devices Taxonomy 1001 Input Devices Display Types Extending Portable Computers Single-Function Ports Networking Options Portable-Specific Expansion Slots Storage Card Slots General-Purpose Ports Managing and Maintaining Portable Computers Batteries Power Management Cleaning Heat Protecting the Machine Upgrading and Repairing Laptop Computers Disassembly Process Standard Upgrades Hardware/Device Replacement Troubleshooting Portable Computers Power and Performance Components Chapter 23 Review Chapter 24 Understanding Mobile Devices 1001 Mobile Computing Devices Device Variants Mobile Hardware Features 1002 Mobile Operating Systems Development Models Apple iOS Google Android Mobile OS Features Configuring a Mobile Device Enhancing Hardware Installing and Configuring Apps Network Connectivity Data E-mail Synchronization Mobile Device Communication and Ports Chapter 24 Review Chapter 25 Care and Feeding of Mobile Devices 1001/1002 Troubleshooting Mobile Device Issues Troubleshooting Tools Touchscreen and Display Issues App Not Loading Overheating Slow Performance Battery Life Swollen Battery Frozen System Cannot Broadcast to an External Monitor No Sound from Speakers Connectivity and Data Usage Issues GPS and Location Services Problems System Lockout Encryption Problems Securing Mobile Devices BYOD Versus Corporate-Owned Devices Profile Security Requirements Preventing Physical Damage Combating Malware Dealing with Loss Recovering from Theft Securing Your Data Mobile OS and Application Security Issues Troubleshooting Tools Risks, Symptoms, and Clues Chapter 25 Review Chapter 26 Printers and Multifunction Devices 1001 Printer and Multifunction Device Components and Technologies Printers Scanners Copy and Fax Components Automatic Document Feeders Connectivity The Laser Printing Process Processing Charging Exposing Developing Transferring Fusing Cleaning Installing a Multifunction Device Setting Up Printers in Windows 1002 1001 Configuring Print Settings Optimizing Print Performance Managing Public/Shared/Networked Devices Troubleshooting Printers Troubleshooting General Issues Troubleshooting Impact Printers Troubleshooting Thermal Printers Troubleshooting Inkjet Printers Troubleshooting Laser Printers Troubleshooting 3-D Printers Chapter 26 Review Chapter 27 Securing Computers 1002 Analyzing Threats Unauthorized Access Social Engineering Denial of Service Data Destruction Administrative Access System Crash/Hardware Failure Physical Theft Malware Environmental Threats Security Concepts and Technologies Access Control Data Classification and Compliance Licensing Incident Response Network Security Malicious Software Malware Signs and Symptoms Malware Prevention and Recovery Firewalls Internet Appliances Authentication and Encryption Wireless Issues Chapter 27 Review Chapter 28 Operational Procedures 1002 Documentation Best Practices Network Documentation Company Policies Inventory Management Managing Change Management Change Management Processes Implementing Change (Scenario) Disaster Prevention and Recovery Power Protection Backup and Recovery Procedures Account Recovery Beyond A+ Chapter 28 Review Appendix A Mapping to the CompTIA A+ Objectives 220-1001 Exam Objectives 220-1002 Exam Objectives Appendix B About the Online Content System Requirements Your Total Seminars Training Hub Account Privacy Notice Single User License Terms and Conditions TotalTester Online Pre-Assessment Test Other Online Book Resources TotalSims for A+ Mike’s Video Training Playing the Mike Meyers Introduction Video Mike’s Cool Tools Technical Support Glossary Index Publisher's Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. Fully Updated for Core 1 and Core 2 Exams Essential Skills for a Successful IT Career Written by the leading authority on CompTIA A+ certification and training, this four-color guide will help you pass CompTIA A+ exams 220-1001 and 220-1002 and become a certified IT professional with proven expertise in hardware and software. Mike Meyers CompTIA A+ Guide to Managing and Troubleshooting PCs, Sixth Edition offers complete coverage of the latest exam objectives. Youll get on-the-job tips, end-of-chapter review questions, and hundreds of photographs and illustrations. Also includes a voucher coupon for a 10% discount on your CompTIA exams! this textbook is intended for classroom use and answers to the end of chapter sections are only available to adopting instructorsplease contact your McGraw-Hill Education sales representative. Learn how Work with CPUs, RAM, BIOS, motherboards, power supplies, and other personal computer components Install, configure, and maintain hard drives Manage input devices and removable media Set up, upgrade, and maintain all versions of Windows Troubleshoot and fix computer problems Establish users and groups Set up video and multimedia cards Administer smartphones, tablets, and other mobile devices Set up wired and wireless networks Connect to the Internet Protect your personal computer and your network Install printers and other peripherals Implement virtualization and cloud-based technologies Understand safety and environmental issues Online content Practice exams for 1001 & 1002 One hour+ of free video training from Mike Meyers TotalSim online simulations of performance-based questions A list of Mike's favorite PC tools & utilities Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product. Fully Updated, Essential Skills for a Successful IT Career Written by the leading authority on CompTIA A+ certification and training, this four-color guide will help you pass CompTIA A+ exams 220-1001 and 220-1002 and become a certified IT professional with proven expertise in hardware and software. Mike Meyers' CompTIA A+® Guide to Managing and Troubleshooting PCs, Sixth Edition offers complete coverage of the latest exam objectives. You'll get on-the-job tips, end-of-chapter review questions, and hundreds of photographs and illustrations. Learn how to: -Work with CPUs, RAM, BIOS, motherboards, power supplies, and other personal computer components -Install, configure, and maintain hard drives -Manage input devices and removable media -Set up, upgrade, and maintain all versions of Windows -Troubleshoot and fix computer problems -Establish users and groups -Set up video and multimedia cards -Administer smartphones, tablets, and other mobile devices -Set up wired and wireless networks -Connect to the Internet -Protect your personal computer and your network -Install printers and other peripherals -Implement virtualization and cloud-based technologies -Understand safety and environmental issues Online content includes: -Practice exams for 1001 and 1002 -One hour+ of free video training from Mike Meyers -TotalSim online simulations of performance-based questions -A list of free networking utilities