Mapping the Enterprise: Modelling the Enterprise As Services with Enterprise Canvas

One of the hardest tasks strategists and enterprise architects face is mapping an enterprise in a form that creates and supports making sense of the whole. This book introduces an alternate approach to create consistency at every level by modelling the enterprise as services with the Enterprise Canvas. This new model type that can be used to describe just about anything in any area and at any level of the enterprise, and that acts as a consistent frame for all the other models that we need in our architectures. It is also simple enough to scribble on the back of a napkin - and engage all of your stakeholders in the enterprise-scale conversations you need. There is also a simple notation for Enterprise Canvas that is suitable for use in service-design toolsets. The book teaches the use of architectural techniques to describe any aspect of the enterprise. It will help you identify the business reasons and business value for every activity, and you will also learn how to align strategy, tactics and operations to enterprise vision and values. By the end of this book, you will understand how an enterprise works as a web of services, and what needs to be done to make your enterprise work in the best possible way. What You'll Learn Gain insight into the concepts of service to enhance agility, adaptability and resilience. Understand how to enhance efficiency and effectiveness throughout the enterprise. Grasp how an enterprise is made up of services that each serve an overall set of needs Who This Book Is For Enterprise architects, Business architects, IT architects and process designers. Table of Contents About the Author About the Technical Reviewer Acknowledgments Introduction Chapter 1: What Is the Enterprise Canvas? On the Back of a Napkin Going Formal Into Practice Summary Chapter 2: The Nature of Service A Matter of Metaphor Into Practice On Services On Metaphor Summary Chapter 3: Service Context and Market Service and Market Vision, Values, and the Enterprise Into Action Organization and Enterprise Service and Market Vision, Values, and the Enterprise Summary Chapter 4: Service Vision and Values Identifying the Vision Values, Principles, and Success Criteria Into Action Identifying the Vision Vision, Role, Mission, Goal, Outcome Values, Principles, and Success Criteria Summary Chapter 5: Service Layers Layers of Abstraction and Realization Into Action Summary Chapter 6: Service Actors and Other Entities Into Action Summary Chapter 7: Service Roles and Relationships Into Action Summary Chapter 8: Service Structure Into Action Summary Chapter 9: Service Flows Main Transaction Flows Information Flows for Service Management Into Action Main Transaction Flows Information Flow for Service Management Summary Chapter 10: Service Guidance Direction Services Coordination Services Validation Services Into Action Direction Services Coordination Services Validation Services Summary Chapter 11: Service Investors and Beneficiaries Investor Flows and Beneficiary Flows A Question of Balance Into Action Investment and Dividend Balancing Investors, Beneficiaries, and the Enterprise Summary Chapter 12: Service Decomposition Into Action Summary Chapter 13: Service Content Service and Product Service Layers and Service Content The Service-Content Model Asset Content Elements Function Content Elements Location Content Elements Capability Content Elements Event Content Elements Decision Content Elements Cross-checks for Service Content Into Action Service and Product Asset Content Elements Function Content Elements Location Content Elements Capability Content Elements Event Content Elements Decision Content Elements Dependencies Between Content Elements Summary Chapter 14: Services As Systems Enterprises As Systems Impact of Time Compression Systems and Cycles Strategy and Lifecycle Completion Into Action Enterprises As Systems Impact of Time Compression Systems and Cycles Strategy and Lifecycle Completion Summary Chapter 15: Example Patterns Example 1: Publicly Owned For-Profit Business Example 2: Not-for-Profit Charity Example 3: ITIL IT Service Management Example 4: BPMN Process Model Example 5: Military Squad Into Action Summary Chapter 16: Integration with Architectures Architectural Frameworks and Model Types Strategic Frameworks and Model Types Structural and Operational Frameworks and Model Types Into Action Summary Chapter 17: Rethinking Vision Bottom-Up Example 1: Swatch Example 2: Mars MyM&Ms Example 3: Play-Doh Example 4: Oceaneering Animatronics Example 5: Nokia Into Action Summary Appendix A: Enterprise Canvas: A Visual Summary Organization, Market, and Enterprise Enterprise Canvas Enterprise Canvas: Support Services Enterprise and Service Service Cycle Service Layers Service Content Service-Content Detail Asset Types and Decision Types Appendix B: Working with Business-Model Canvas From Business Model Canvas to Enterprise Canvas From Enterprise Canvas to Business Model Canvas Appendix C: Enterprise Canvas Notation Entity Types “Vision” and “Value” Entity Types “Element” Entity Type “Service” Entity Type “Product” Entity Type Relation Types “Flow” Relation Type “Composition” Relation Type “Realization” Relation Type General Notes on Modeling Alternate Modeling for Product Entities Within Flows Modeling Implicit Layer Transitions in “Containment” Views Problems with Content-Based Layering Keeping Things Simple Comparing Notations for Enterprise Canvas Appendix D: Enterprise Canvas and Service Viability Preparation Notes on Process, Layering, and Story Start with the Service Itself The Core Activities of the Service Service Provision Consuming Other Services Guidance Service Relationships Guidance: Direction Guidance: Coordination Guidance: Validation Investors and Beneficiaries Iteration and Recursion Appendix E: Sources and Resources Collaborators Sources Other Resources Rethinking Vision Bottom-Up: Example Organizations Index df-Capture.PNG