Managing Your Library and its Quality: The ISO 9001 Way (Chandos Information Professional Series)

This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book covers some key ideas about how to approach the ISO 9001 standard in library terms, or any other information service unit. Managing Your Library and its Quality offers not only a useful approach to quality but it is also an excellent guide on how to manage knowledge within organisations and, a priori, thus should be utilised by the information professional. Helps guide the implementation of a quality management system using ISO 9001, a standard widely and successfully used already in all types of organisations around the world Translates the ISO 9001 standard to the terms and language used within the libraries Presents a systematic approach to the quality management in libraries This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use of ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book covers some key ideas about how to approach the ISO 9001 standard in library terms, or any other information service unit. Managing Your Library and its Quality offers not only a useful approach to quality but it is also an excellent guide on how to manage knowledge within organisations and, a priori, thus should be utilised by the information professional.

• Helps guide the implementation of a quality management system using ISO 9001, a standard widely and successfully used already in all types of organisations around the world
• Translates the ISO 9001 standard to the terms and language used within the libraries
• Presents a systematic approach to the quality management in libraries

Content: Front matter , Pages i-iii Copyright , Page iv List of figures and tables , Pages ix-x List of abbreviations , Pages xi-xii Preface , Pages xiii-xiv About the authors , Pages xv-xvii Introduction: quality management in the public sector , Pages 3-11 1 - Quality approaches , Pages 13-20 2 - The ISO standards , Pages 21-25 3 - Origin and evolution of the ISO 9000 standard , Pages 27-29 4 - Which libraries use the ISO 9001 and why , Pages 31-44 5 - Introduction , Pages 47-60 6 - Quality management systems – requirements , Pages 61-65 7 - Normative reference , Page 67 8 - Terms and definitions , Pages 69-70 9 - Quality management system , Pages 71-87 10 - Management responsibility , Pages 89-110 11 - Resource management , Pages 111-128 12 - Product realisation , Pages 129-152 13 - Measurement, analysis and improvement , Pages 153-178 14 - The certification process , Pages 179-184 15 - Further ideas for improving the quality management system , Pages 185-188 References , Pages 189-204 Index , Pages 205-211 "This book, divided into two parts will provide an introduction to the quality management issues and give a general overview to the use on ISO 9001 in the library environment. The second part will present the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book will cover some key ideas about how to approach the ISO 9001 standard in library terms, or any other information service unit. ISO 9001 offers not only a useful approach to quality but it is also an excellent guide on how to manage knowledge within organisations and, a priori, thus should be utilised by the information professional."--Publisher's website This book, divided into two parts, provides an introduction to the quality management issues and gives a general overview to the use on ISO 9001 in the library environment. The second part presents the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book will cover some key ideas about how to approach the ISO 9001 standard in library terms, or any other information service unit. ISO 9001 offers not only a useful approach to quality but it is also an excellent guide on how to manage knowledge within organisations and, a priori, thus should be utilised by the information professional