مدیریت کیفیت در معماری: راهنمایی برای خالقان محیط ساخته شده

This handbook addresses the question of how best to manage quality in architecture for the mutual benefit of design practices and their clients. Based on research from the last two decades, it explores the general principles, tools and techniques that can be adapted to the unique culture of any design practice.The book addresses all aspects of quality in creating the built environment, with international contributions representing some of the best thinking that exists in design practice management. It is aimed at the entire design team – those who have a role in design inputs, design processes and design execution; including project managers, contractors, suppliers and clients. An accompanying website also provides commentary and updates on the text.Topics are linked to relevant sections of the current quality standard, and the standard is interpreted as to its application to design practice. Practices interested in establishing an ISO 9001-compliant quality system will find all the tools they need.The interpretation of quality is comprehensive. The focus is completely practical, rather than theoretical, affording readers a concise picture of how the issues of excellence and quality performance flow across every aspect of design practice. This focus provides the vital link that distinguishes truly successful practices from the rest, Here, simply, is the answer to the forces of commoditization that challenge all designers in today's competitive environment.The text is augmented and supported by chapters from twenty-two authoritative contributors, a foreword authored by Eugene Hopkins, and illustrations by graphic artist Michael Lindell.Key case studies are also provided focusing on: Anderson-Brulé Architects, San José CAAdd, Inc., Cambridge MAGeyer Pty Ltd, Melbourne, VIC AustraliaHarley Ellis Devereaux, Southfield MIRVK Architects, San Antonio, TX Managing Quality in Architecture: A Handbook for Creators of the Built Environment 4 Copyright page 5 Contents 6 Preface 10 Foreword 12 Introduction 13 Acknowledgements 16 Key resources 17 1 Why Quality 20 1.1 Do I really need this? 22 1.2 What is 'quality'? 23 1.3 Can quality be managed? 27 1.4 What do clients really want? 29 1.5 How well do we manage our clients' perceptions? 32 1.6 Why do practices implement quality systems? 35 1.7 Which practices benefit from adopting QM? 37 Part 1: Sources, resources & notes 40 2 Creating Efficient, Effective Quality Systems 42 2.1 Evaluating your need for change 44 2.2 Mapping your preferred future 51 2.3 Diagnostic audits 54 2.4 Building your quality system 57 2.5 Planning your implementation 66 2.6 Implementing your plan 74 2.7 Measuring change 77 2.8 Capturing & holding corporate memory 80 2.9 How much will it cost? 84 2.10 Internal quality system audits 90 2.11 Using expert help 95 2.12 Continual improvement 100 Part 2: Sources, resources & notes 105 3 Harnessing the Power of ISO 9001 108 3.1 The ISO 9000 'family' of standards 110 3.2 ISO 9001:2000 > architecture 112 3.3 Myths, half-truths and truths about ISO 9001 116 3.4 'One size fits none' – Fitting the standard to design practice 119 3.5 External audits & certification 125 Part 3: Sources, resources & notes 128 4 Vision, Leadership, Planning & Brand 130 4.1 Quality, leadership & responsibility 132 4.2 Quality in strategic planning 134 4.3 Brand, presence & quality 138 4.4 Commitment to change 141 Part 4: Sources, resources & notes 142 5 People 144 5.1 Client relationship management 146 5.2 QM in human resources 148 5.3 Quality in design management 150 5.4 Team-building and coaching 158 5.5 QM & improving performance & productivity 160 5.6 Teamwork in a matrix-style practice 165 5.7 Dealing with independent project managers 167 Part 5: Sources, resources & notes 169 6 Business, Connectivity & Marketing 172 6.1 Improving the business practice model 174 6.2 The role of QM in improving communication 178 6.3 Quality in market positioning 182 6.4 Quality in business development 186 6.5 Quality in managing client financial arrangements 189 6.6 The quality consequences of fee cutting 192 6.7 Quality in strategic alliances 197 6.8 QM improves partnering; Partnering improves QM 200 6.9 Quality in design-build 203 Part 6: Sources, resources & notes 206 7 Project Quality: Techniques that Deliver Results 208 7.1 QM tools for the built environment practice 210 7.2 The project brief 211 7.3 Project quality plans 214 7.4 Design reviews 216 7.5 Project quality audits 218 7.6 Checking & checklists 221 7.7 Document management 227 7.8 QM & performance specifications 230 7.9 Measuring documentation quality 235 7.10 Quality in project management 237 7.11 Quality in project management: PRINCE2 vs PMBOK 241 7.12 Value management for designers 243 7.13 Quality issues in international materials procurement & logistics 245 7.14 Design quality issues in construction management 249 Part 7: Sources, resources & notes 252 8 Pushing the Envelope: The Future of Practice 256 8.1 Post-occupancy evaluation 258 8.2 Assertive practice: Designing your way to excellence 260 8.3 Transformative practice: What is it? Do I need it? 262 8.4 Catching the next big wave 264 8.5 Quality in facilities management 269 8.6 Quality in asset management 274 8.7 Workplace design for profit 278 8.8 Workplace performance measures 282 Part 8: Sources, resources & notes 285 9 Lessons from the Leaders – Case Studies in Quality 288 9.1 Introduction to the case studies 290 9.2 Profile: Five design practices 291 Part 9: Sources, resources & notes 299 10 Problems: When Your QM System Hits the Wall – What Next? 300 10.1 Resistance to change 302 10.2 Overcoming resistance 303 10.3 When you have to manage upward 308 Part 10: Sources, resources & notes 313 11 Surviving & Thriving in a Swiftly Evolving Professional Environment 314 11.1 Forces driving change in the design professions 316 11.2 Can the professions respond in time? 324 11.3 The art of presentation 325 11.4 Anticipating the path ahead 327 Part 11: Sources, resources & notes 329 12 Appendices 330 12.1 Quality acronyms & terminology 331 12.2 MQIA website | AIS epilogue 333 Index 334 A 334 B 334 C 334 D 335 E 335 F 335 G 335 H 335 I 335 J 335 K 335 L 336 M 336 N 336 P 336 Q 337 R 337 S 337 T 337 U 337 V 337 W 337 This handbook addresses the question of how best to manage quality in architecture for the mutual benefit of design practices and their clients. Based on research from the last two decades, it explores the general principles, tools and techniques that can be adapted to the unique culture of any design practice. The book addresses all aspects of quality in creating the built environment, with international contributions representing some of the best thinking that exists in design practice management. It is aimed at the entire design team those who have a role in design inputs, design processes and design execution; including project managers, contractors, suppliers and clients. An accompanying website also provides commentary and updates on the text. Topics are linked to relevant sections of the current quality standard, and the standard is interpreted as to its application to design practice. Practices interested in establishing an ISO 9001-compliant quality system will find all the tools they need. The interpretation of quality is comprehensive. The focus is completely practical, rather than theoretical, affording readers a concise picture of how the issues of excellence and quality performance flow across every aspect of design practice. This focus provides the vital link that distinguishes truly successful practices from the rest, Here, simply, is the answer to the forces of commoditization that challenge all designers in today's competitive environment. The text is augmented and supported by chapters from twenty-two authoritative contributors, a foreword authored by Eugene Hopkins, and illustrations by graphic artist Michael Lindell. Key case studies are also provided focusing Anderson-Brul Architects, San Jos CA Add, Inc., Cambridge MA Geyer Pty Ltd, Melbourne, VIC Australia Harley Ellis Devereaux, Southfield MI RVK Architects, San Antonio, TX This handbook identifies and addresses the key questions of how best to manage quality in architecture for the mutual benefit of design practices and their clients. Based on research from the last two decades, it explores the general principles, tools and techniques that can be adapted to the unique culture of any design practice to deliver results.With international contributions representing the best thinking in design practice management, the book addresses all aspects of quality in creating the built environment. This practical bandbook is valuable for overyone in the design team including those who have a role in design mputs, the design process and execution of the design, including project managers, contractors, suppliers and their clients. 1. Why Quality? -- 2. Creating Efficient, Effective Quality Systems -- 3. Harnessing The Power Of Iso 9001 -- 4. Vision, Leadership, Planning & Brand -- 5. People -- 6. Business, Connectivity & Marketing -- 7. Project Quality : Techniques That Deliver Results -- 8. Pushing The Envelope : The Future Of Practice -- 9. Lessons From The Leaders -- Case Studies In Quality -- 10. Problems : When Your Qm System Hits The Wall -- What Next? -- 11. Surviving & Thriving In A Swiftly Evolving Professional Environment -- 12. Appendices. Charles Nelson ; Foreword By Eugene Hopkins. Includes Bibliographical References And Index.