Managing Public Services Innovation : The Experience of English Housing Associations

Innovation is promoted to improve performance and increase the quality of services provided by public service organisations. "Managing public services innovation" provides an in-depth exploration of innovation and the management of innovation in the housing association sector. Drawing on longitudinal case studies and data sets, including the Housing Corporation's "Innovation and Good Practice" database, "Managing public services innovation": indicates that housing associations have innovative capacity and classifies innovation in the sector; identifies the "innovative housing association" and its key characteristics; explores the way innovation has been managed in housing associations making recommendations for best practice; develops techniques to develop evidence-based policy in the housing association sector; and discusses the implications of innovating in regulated public service industries. "Managing public services innovation" is aimed at housing industry and public management professionals, policy makers and academics in housing, business and public management departments. MANAGING PUBLIC SERVICES INNOVATION......Page 2 Contents......Page 4 List of tables, figures and boxes......Page 5 Acknowledgements......Page 7 Summary......Page 8 Innovation......Page 9 Innovation drivers......Page 10 The nature of housing association innovations......Page 11 The innovative housing association......Page 12 Managing innovation in housing associations......Page 13 Tracking housing association innovation for best practice......Page 15 Innovation and regulation......Page 16 1. Introduction......Page 18 Aims and objectives......Page 21 Research strategy......Page 22 Structure of the book......Page 26 2. Public services innovation: perspectives on innovation in organisation and management......Page 30 Defining innovation......Page 31 Innovation diffusion......Page 32 The management of innovation theory......Page 35 Classifying innovation......Page 40 Conclusions......Page 43 The nature, scale and scope of English housing associations......Page 46 Diversification......Page 52 Pressures for change: environmental turbulence......Page 54 Regulation and innovation in the housing association sector......Page 56 Conclusions......Page 62 Innovation in housing associations: evidence from the stage-one case-studies......Page 64 Measuring the extent of innovation in the housing association sector......Page 71 Conclusions......Page 78 5. In search of the innovative housing association......Page 80 Explaining organisational innovativeness......Page 82 The characteristics of innovative housing associations......Page 86 The archetypal innovative housing association......Page 90 6. Managing innovation......Page 94 Initiating innovation......Page 95 Developing innovation......Page 101 Implementing innovation......Page 108 An overview of the innovation process: Riverside’s Customer Service Centre......Page 112 Discussion......Page 114 7. Conclusions......Page 116 The nature of housing association innovations......Page 117 The innovative housing association......Page 118 Managing innovation in housing associations......Page 119 Tracking housing association innovation for best practice......Page 122 Innovation and regulation......Page 123 Researching innovation......Page 126 References......Page 128 Index......Page 138 "Innovation is promoted to improve performance and increase the quality of services provided by public service organisations. Managing public services innovation provides the first in-depth exploration of innovation and the management of innovation in the housing association sector. Drawing on longitudinal case studies and data sets, including the Housing Corporation's Innovation and Good Practice database, Managing public services innovation indicates that housing associations have innovative capacity and classifies innovation in the sector; identifies the 'innovative housing association' and its key characteristics; explores the way innovation has been managed in housing associations making recommendations for best practice; develops techniques to develop evidence-based policy in the housing association sector; and discusses the implications of innovating in regulated public service industries." "Managing public services innovation is essential reading for housing industry and public management professionals, policy makers and academics in housing, business and public management departments."--Jacket

Innovation is promoted to improve performance and increase the quality of services provided by public service organisations.Managing public services innovation provides the first in-depth exploration of innovation and the management of innovation in the housing association sector.Drawing on longitudinal case studies and data sets, including the Housing Corporation's Innovation and Good Practice database, Managing public services innovation: indicates that housing associations have innovative capacity and classifies innovation in the sector; identifies the 'innovative housing association' and its key characteristics; explores the way innovation has been managed in housing associations making recommendations for best practice; develops techniques to develop evidence-based policy in the housing association sector; discusses the implications of innovating in regulated public service industries. Managing public services innovation is essential reading for housing industry and public management professionals, policy makers and academics in housing, business and public management departments.

Managing public services innovation provides the first in-depth exploration of innovation and the management of innovation in the housing association sector. Drawing on longitudinal case studies and data sets, including the Housing Corporation's Innovation and Good Practice database, it explores techniques to develop evidence-based policy in the housing association sector, and makes recommendations for best practice Managing Public Services Innovation provides an in-depth exploration of innovation and its management in the housing association sector. Drawing on longitudinal case studies and data sets, it explores techniques to develop evidence-based policy in the housing association sector, and makes recommendations for best practice.-- Provided by publisher __Managing Public Services Innovation__ provides an in-depth exploration of innovation and its management in the housing association sector. Drawing on longitudinal case studies and data sets, it explores techniques to develop evidence-based policy in the housing association sector, and makes recommendations for best practice.